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Grounded travellers could be in for insurance refund

Posted: 3 April 2020 6:17 pm

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Aussies may be able to claim money back on travel insurance premiums that went unused due to coronavirus. Here's how.

Until recently, many Aussies who had to cancel holiday plans due to coronavirus have been unable to claim refunds for travel insurance. However, a recent announcement by the Australian Competition and Consumer Commission (ACCC) suggests that might be about to change.

On 2 April, the ACCC confirmed it would be letting brokers and insurers work together, to implement a range of COVID-19 relief measures for small businesses and everyday Aussies.

One of the benefits included in the relief package is the ability for consumers to claim refunds on unused insurance policies, which includes travel insurance, as long as the trip was cancelled for reasons related to COVID-19.

"All policyholders, including consumers, eligible small businesses and larger businesses, who cancel travel plans will be able to get a credit or refund for any unused travel insurance premiums, again without administration or cancellation fees." – ACCC

So far, the authorisation applies to Suncorp, Allianz and QBE. But the ACCC has said any other insurance company or broker is welcome to participate, as long as it informs the ACCC.

Basically, this means your insurer could be offering refunds for travel insurance – something that hasn't been available until now – as long as it's taking part in the scheme.

The best way to find out is to contact your insurance company directly, mention the ACCC announcement and ask if you can have a refund on your unused travel insurance premium. It might take a little while on the phone, but if you've spent your hard-earned money on insurance you didn't get to use, why not give it a go?

To make things a little easier for you, here's the contact information for some travel insurance brands under Suncorp, Allianz or QBE brands.

BrandPhone numberEmail address
Boomers1800 780
Online Travel Insurance1800 010
Virgin Money1800 134
Webjet1300 468 601Sorry! We couldn't find an email address
WorldCare1800 008

Remember, you can still request a refund from other brands. They might not have been given authorisation yet, but that doesn't mean it'll be that way forever.

BrandPhone numberEmail address
1Cover1300 854 759Visit to submit an online enquiry
ahm1300 617
AllClear1800 785
American Express1800 139
Australia Post1300 728
Budget Direct1800 444 424Visit to submit an online enquiry
Columbus Direct1300 669
CoverMore1300 728
Fast Cover1300 409
Holiday Rescue1800 960
ING1800 456 406Sorry! We couldn't find an email address
InsureandGo1300 401
Insure4LessSorry! We couldn't find a phone
iTrek1300 884
Medibank1300 362
Qantas1300 783
RACV13 72 28Visit to submit an online enquiry
Simply02 8776
Ski-insurance1300 856
Southern Cross1800 196
Tick02 9333
Tilda02 8016
Travel Insurance Direct1300 843 843Visit to submit an online enquiry
Travel Insurance Saver03 9427 9224Visit to submit an online enquiry
Travel InsuranzSorry! We couldn't find a phone
Travel with Kit02 8880
Travel with Jane02 9159
World2Cover02 9225
ZoomSorry! We couldn't find a phone
warningA travel ban is in place for all Australians effective 25 March 2020. Most travel insurance brands will not cover you if you travel against a government warning. If you already have a policy, please contact your insurer directly for more information. We are currently updating our site to reflect the Australian government’s advice. Some travel insurance policies will be temporarily unavailable.

Picture: GettyImages

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