Grounded travellers could be in for insurance refund

Posted: 3 April 2020 6:17 pm


Travel insurance rules continue to change as a result of the pandemic. Some information may not be accurate at this time. It’s even more important to double-check all details that matter to you before taking out cover. Please note:
    • Some policies may not be available through Finder at this time
    • It’s unlikely that your policy will cover expenses from border closures
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    Aussies may be able to claim money back on travel insurance premiums that went unused due to coronavirus. Here's how.

    Until recently, many Aussies who had to cancel holiday plans due to coronavirus have been unable to claim refunds for travel insurance. However, a recent announcement by the Australian Competition and Consumer Commission (ACCC) suggests that might be about to change.

    On 2 April, the ACCC confirmed it would be letting brokers and insurers work together, to implement a range of COVID-19 relief measures for small businesses and everyday Aussies.

    One of the benefits included in the relief package is the ability for consumers to claim refunds on unused insurance policies, which includes travel insurance, as long as the trip was cancelled for reasons related to COVID-19.

    "All policyholders, including consumers, eligible small businesses and larger businesses, who cancel travel plans will be able to get a credit or refund for any unused travel insurance premiums, again without administration or cancellation fees." – ACCC

    So far, the authorisation applies to Suncorp, Allianz and QBE. But the ACCC has said any other insurance company or broker is welcome to participate, as long as it informs the ACCC.

    Basically, this means your insurer could be offering refunds for travel insurance – something that hasn't been available until now – as long as it's taking part in the scheme.

    The best way to find out is to contact your insurance company directly, mention the ACCC announcement and ask if you can have a refund on your unused travel insurance premium. It might take a little while on the phone, but if you've spent your hard-earned money on insurance you didn't get to use, why not give it a go?

    To make things a little easier for you, here's the contact information for some travel insurance brands under Suncorp, Allianz or QBE brands.

    BrandPhone numberEmail address
    Boomers1800 780
    Online Travel Insurance1800 010
    Virgin Money1800 134
    Webjet1300 468 601Sorry! We couldn't find an email address
    WorldCare1800 008

    Remember, you can still request a refund from other brands. They might not have been given authorisation yet, but that doesn't mean it'll be that way forever.

    BrandPhone numberEmail address
    1Cover1300 854 759Visit to submit an online enquiry
    ahm1300 617
    AllClear1800 785
    American Express1800 139
    Australia Post1300 728
    Budget Direct1800 444 424Visit to submit an online enquiry
    Columbus Direct1300 669
    CoverMore1300 728
    Fast Cover1300 409
    Holiday Rescue1800 960
    ING1800 456 406Sorry! We couldn't find an email address
    InsureandGo1300 401
    Insure4Less+61 7 3005
    iTrek1300 884
    Medibank1300 362
    Qantas1300 783
    RACV13 72 28Visit to submit an online enquiry
    Simply02 8776
    Ski-insurance1300 856
    Southern Cross1800 196
    Tick02 9333
    Tilda02 8016
    Travel Insurance Direct1300 843 843Visit to submit an online enquiry
    Travel Insurance Saver03 9427 9224Visit to submit an online enquiry
    Travel InsuranzSorry! We couldn't find a phone
    Travel with Kit02 8880
    Travel with Jane02 9159
    World2Cover02 9225
    ZoomSorry! We couldn't find a phone
    warningFinally, some good news! Travel is picking up, so some insurers have started offering cover again. Just remember, you won't be covered for any pandemic related claims if you do take out domestic travel insurance.

    Picture: GettyImages

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