Is your internet unreliable?
23% of people rarely get buffering, according to our consumer sentiment tracker (November 2023). NSW users experience the highest number of daily issues (17%) compared to South Australia and Tasmania (14%).
Is your NBN connection plodding along like a Galapagos turtle? The solution could be as simple as replacing faulty equipment.
Cheap and faulty hardware can often affect your connection speed in a bad way. Anything along the NBN chain from your modem to the phone in your hand could be causing an issue in the connection.
You can fix it by:
When lots of people hop online in the evening, the additional load on the network causes everyone's connection to slow down, despite the NBN being built for high traffic.
A possible fix?
Last but not least, you might be getting a slow connection purely because you're on the wrong NBN speed tier. If your Internet is crawling, you might even be on a NBN12 Basic I plan, which is hardly faster than what you would get on an older ADSL2+ connection. It could also be the case that you simply have too many people accessing the connection at once, making it crawl for everyone.
Fix it by:
If you're on a Fibre to the Node (FTTN) NBN connection, the speed you get is heavily dependent on how far away that node is. Signals degrade in old copper wires the further they have to travel, and being at the end of the line can give you a significantly slower connection than someone who's right next to it. Even a few hundred metres can have a huge impact.
This means that you might have a slower connection than you were promised, simply due to bad luck in your physical location. Sadly, there's no physical way to improve the quality or capabilities of your connection, since this a limitation of the NBN installation.
Fix this problem by:
We've preselected NBN plans in the top two speed tiers - Standard and Fast speeds. These speeds are great for households of three or more. If you have a specific price range in mind, simply toggle with the filters to customise your results.
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