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How to connect to the NBN in 5 steps

Connecting to the NBN for the first time is easier than you think.

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Connecting to the NBN for the first time is easier than you think, and there's not much needed from your end to get it set up. We'll walk you through 5 simple steps to get your new NBN connection up and running in no time.

What is the NBN?

The NBN is a project designed to bring faster Internet speeds across Australia using a mix of high-speed fibre optic cables and other technologies.

For most Australians, the NBN will be your best, if not only, option if you need to switch. However, in select areas private networks are available that offer similar services to the NBN, so it's important to do your research and find what's right for you.

The NBN's fibre optic cables are able to transmit data much faster than the old copper technology that ADSL connections use. With the NBN, you're pretty likely to end up with a faster service than you started with.

Step 1: Get notified about your cut-off date

Once the NBN is available in your suburb, you'll get written notice from NBN Co about when your current ADSL or cable Internet plan will be cut off. You might also receive an email or other notification from your current Internet provider about the impending upgrade.

Do you have to connect to NBN?

The short answer is, yes. Once notified of the NBN's arrival, you'll have 18 months to connect to an NBN plan. After 18 months, existing ADSL, landline and other copper services will be cut off. Fortunately, this is plenty of time for you to take a look around, consider your options and find a new plan that works for you.

Keep in mind that if you're in a fixed wireless or satellite NBN area, your landline services won't be cut since they aren't decommissioned in the process of the rollout.

Step 2: Understand your connection type

Not all NBN connections are created equal. Although the exact details of your connection type may seem like a lot of unnecessary technical information, they heavily impact the quality of your NBN broadband. It can even affect what speed tiers are available to you.

Popping your address into our NBN tracker will tell you what technology has been used at your property. Once you know your connection type, you can find out more about it below, where we'll give you a quick summary of how it works.

FTTN icon

HFC icon

FTTP icon

FTTB icon

FTTC icon

Satellite and wireless icon

The connection type you get is determined solely by NBN Co. Certain properties with certain connections may be eligible to upgrade to a better connection under the Technology Choice Program, but this can cost thousands of dollars and isn't widely available.

Step 3: Compare plans and providers

Now that you know your connection technology, you're ready to size up plans and providers using our comparison table below. To make things easier, if you enter your address, the table will automatically filter plans available for your connection type.

Not sure what to look for when comparing plans? This is the step of the process where you have the most control over your NBN performance, so it pays to be informed. Here are some of the most important parts:

Speed
The NBN has speed tiers with different maximum speeds, but networks slow down when lots of people are online. Each provider will have a typical evening speed on its plans representing what you'll actually get during the busy hours of 7–11pm. This is a helpful comparison between plans of the same tier.

Data amount
While many plans offer unlimited data, you may be able to squeeze some value out of a smaller cap. If you aren't too heavy on streaming or downloads, consider a limited data plan to save. You can check out our data usage calculator to give you a rough estimate of your monthly home Internet usage.

Contract length
Locking into a long-term contract may give better value, but it can lead to heavy exit fees if you want to leave in future. Consider a month-to-month plan first, so that you can switch at any time.

Phone packs
Once you've passed your cut-off date, any existing landlines will be disabled. If your provider doesn't specify a home phone line or call pack, you will have to rely on a mobile phone for calls instead. Satellite and fixed wireless customers can keep their landline, since their copper network won't be removed.

Cost
When it comes to NBN plans, some providers simply charge more. Make sure the price you're paying is worth it, whether it's getting you more included extras or because you're more comfortable with a certain provider.


Once you've decided on the plan you're interested in, click the 'go to site' button and finish signing up to your new NBN plan.

Step 4: Prepare for installation

With your options compared and a new NBN plan purchased, you're through the hardest part of the process. There are only a few small details left to settle before your Internet is up and ready to go.

Once you've purchased your plan, your provider will let you know if it's necessary for a technician to visit your property and finalise the installation. If it isn't, or you don't need to be around for it, then skip ahead to the next step.


Move onto your last step

Otherwise, you'll have to make an installation appointment and stay home to let the technician access your property. These visits should be free and usually over in less than a few hours. Your connection should activate within 48–72 hours.

TechnologyTechnician installation requiredHardware involved
Fibre to the Premises (FTTP)Modem
Power supply unit
Connection box
Utility box
Fibre to the Node (FTTN)Modem
Utility box
Fibre to the Building (FTTB)Modem
Utility box
Hybrid Fibre-Coaxial (HFC)Modem
Connection box
Utility box
Fibre to the Curb (FTTC)Modem
Connection box
Utility box
Fixed WirelessModem
Network termination device
Outdoor antenna
Sky Muster satelliteModem
Satellite dish
Power supply unit

Here's a quick breakdown of what hardware might be involved during the installation:

  • Modem. This plugs into your connection box and allows you to connect multiple devices to the Internet at once, either wired or through Wi-Fi.
  • Connection box (network termination device). This is responsible for converting signals from your home devices into digital signals that can be sent through the NBN's cables. A typical termination device will have two voice channels for telephone connections and four data channels for devices like your modem. See our picture of a network termination device below.
  • Utility box. The utility box serves as a transition point between NBN fibre optic cables and those running to your house. It's installed outside your premises.
  • Power supply unit. This is a back-up battery for your NBN equipment, allowing it to keep functioning even if you have a power failure. It won't stop your connection disappearing if there's an issue with the NBN itself though.
  • Outdoor antenna/satellite dish. Both the antenna and dish serve the same purpose: sending and receiving remote signals from a signal tower or satellite. They are not directly wired into the NBN's fixed lines.

Though rare, you may be required to pay a one-off $300 installation fee for new developments or "greenfield" areas. If your property has been very recently constructed, it might be excluded from the general NBN rollout and you'll have to foot part of the bill for getting it hooked up.

Step 5: Connect to the NBN

With your technical installation signed, sealed and delivered, you're nearly connected. The very last step is to hook up two last pieces of equipment: the network termination box (for HFC connections only) and your modem.

NBN Connection Box

Network termination device

This is supplied by the NBN. While other connection types use a similar device, only those with HFC connections will need to plug it in. Plug it directly into your HFC pay TV outlet. If you want to use a pay TV connection at the same time, plug it into the supplied signal splitter, then connect that to the outlet.

Modem

Modem

You can either purchase this yourself independently or from your NBN provider. Follow the included instructions on connecting it to your network termination device or your phone outlet (for FTTN/FTTB connections only).

Once your modem is plugged in, you can turn it on, set up your Wi-Fi, plug in any devices you wish and you're good to go!

Frequently asked questions about connecting to NBN

How does the NBN get installed?

The NBN is installed by qualified technicians sent out by NBN Co. Some connection types, namely Fibre to the Node and Fibre to the Building, won't even require a technician to visit your property.

Do I have to pay for NBN installation?

No. The NBN is being installed at no cost to residents around Australia. The only exception is if you happen to be in a very recent new development or "greenfields" area, when you'll have to pay a one-time $300 fee.

How is NBN connected to the house?

For fixed-line connections, the NBN is connected to the house through an external utility box and a couple of pieces of hardware inside depending on the connection. For satellite and fixed wireless, the NBN is connected to the house via an external antenna or satellite dish.

If you're not sure whether you need special equipment installed or not, see Step 4 of our guide above to find out.

Does NBN use the phone line?

No, the NBN relies upon a new network of high-speed fibre optic cables rather than the old copper telephone network. Existing copper phone lines will be cut within 18 months of the NBN being installed in your area, unless you have a fixed wireless or satellite NBN connection.

What happens if you don't connect to NBN?

While the ADSL copper network is being forcibly shut down, there are alternatives for those who don't want the NBN or can't get a decent NBN connection.

Both home wireless and mobile broadband rely upon mobile networks, which are accessible in most parts of Australia. With 5G being rolled out in select areas, mobile networks could be set to be even faster than a fixed-line connection in the future, making them an excellent alternative to the NBN.

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23 Responses

  1. Default Gravatar
    LINDAOctober 20, 2018

    My mother only has a home phone currently. She doesn’t have a computer or internet connection and will not be getting one. What does she need to do to connect to the nbn?

    • Avatarfinder Customer Care
      JeniOctober 20, 2018Staff

      Hi Linda,

      Thank you for getting in touch with finder.

      First, you need to check if nbn is available in your mother’s area. Once it’s available, you need to call the service provider you wish to have your mother’s home phone service connected with for a tech visit. Please note that old plans may not be available and home phone plans are basically bundled with the internet service.

      I hope this helps.

      Please feel free to reach out to us if you have any other enquiries.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  2. Default Gravatar
    PeterMay 12, 2018

    Is there any NBN plans for aged pensioners at discount rates?

    • Avatarfinder Customer Care
      JeniMay 12, 2018Staff

      Hi Peter,

      Thank you for getting in touch with finder.

      Although concessions are available on most services for pensioners, there are no discounts available on broadband plans. However, there are a few ways to get the best value for money on an internet connection. I suggest that you contact providers around you like Telstra, TPG, Dodo or Optus regarding your senior discount or ways to cut your monthly subscription fee.

      Prices and service vary drastically depending on location. The Government is taking steps to improve the infrastructure through the NBN but this service is still in its early stages.

      As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.

      Yes, there are some

      I hope this helps.

      Have a great day!

      Cheers,
      Jeni

  3. Default Gravatar
    carloFebruary 18, 2018

    I have been given the outdated FTTN technology by NBN Co which provides a poor overall experience even though I have an excellent service provider. Am I subsidising the consumers who were given FTTP? If so, is there any compensation available from NBN Co for customers like myself?

    • Default Gravatar
      Ash MunozMarch 8, 2018

      Hi Carlo,

      Thank you for reaching out to us.

      One of the disadvantages of having a Fibre to the Node (FTTN) connection is that the farther you are in the node the slower your speed connection becomes unlike with FTTP, the fibre is connected directly to the premise so it allows faster uploads and downloads.

      You may contact NBN Co at 1800 687 626 to have more information about the distance of your residence from the node and the options to have your connection speed up.

      I hope this helps.

      Please do not hesitate to reach out to us again if you have additional questions.

      Cheers,
      Ash

    • Avatarfinder Customer Care
      JonathanMarch 7, 2018Staff

      Hi Carlo, thanks for your inquiry.

      If you are dissatisfied with your NBN service, it would be best to contact your retail service provider first. If your complaint is not resolved to your satisfaction, you can contact the Telecommunications Industry Ombudsman (TIO).

      I hope this helps.

      Best,

      Jonathan

  4. Default Gravatar
    SueOctober 17, 2017

    We are being put onto fixed wireless . Providers told me we have to go on Voip as the old copper
    lines will be turned off. I understand this is not correct for fixed wireless, as we have little or none
    mobile reception we need to keep landline

    • Default Gravatar
      MariaOctober 17, 2017

      Hi Sue,

      You might want to reach out to the providers directly regarding your concern so they may advise on what they can offer for your preference on keeping your landline.

      You may find compare providers on this page on Fixed Wireless NBN Plans as well as read up on the service.

      Please enter your complete home address and make use of the filters so you can see your options.

      I hope this helps.

      Best,
      Maria

  5. Default Gravatar
    DavidSeptember 16, 2017

    Nbn FTTC is about to be connected to my house.
    Existing telecom copper has a central splitter fitted (original reason for fitting no longer exists).
    Do I need to remove the central splitter, or can it be left in place.

    • Default Gravatar
      MariaSeptember 19, 2017

      Hey David,

      Thank you for your inquiry.

      In general, the necessary equipment to switch to NBN connection would be provided and installed by the NBN technician.

      As the installation procedure differs between providers and also depend on your present connection, this information would be best confirmed directly from the installer.

      You may check on our table for your preferred provider, click on “Go to site” to be directed to their main website where you can check for their contact page.

      I hope this helps.

      Best,
      Maria

  6. Default Gravatar
    DoriSeptember 12, 2017

    New house, no landline phone, do we need to get a line installed to get nbn? Using net gear 4gx wifi for internet at the moment.

    • Default Gravatar
      LiezlSeptember 13, 2017

      Hi Dori,

      Thanks for your question. With NBN connection, you don’t need to have a home phone line. NBN broadband plans can be provided with no need to keep an active telephone service. You may refer to our guide here more information.

      Cheers,
      Liezl

  7. Default Gravatar
    WolfcastAugust 4, 2017

    Was wondering, we are in Perth and fixed line connection option is available. I have lived in my house for 3 years the premises is 20yrs old. Have phone points but I’ve never had it connected so don’t know house phone number and whether or not the line still works. This is a semi rural area.

    • Default Gravatar
      JonathanAugust 4, 2017

      Hello Wolfcast,

      Thank you for your inquiry.

      We need to do a serviceability check on your address on this page which would confirm whether the line in your house is still active. You don’t need to worry about the phone number as your provider will tell you if you can use the old number or get a new one, also if you can do self-installation or you need a technician.

      After confirming that there are services available, you can choose on the list of providers by weighing your household needs. You may click “Go to Site” green button of your chosen provider to proceed with your application.

      Hope this helps.

      Cheers,
      Jonathan

  8. Default Gravatar
    DominicJuly 12, 2017

    I currently have ADSL with active PSTN line. I also have 2 VOIP numbers with VOIP Handsets. How will switching to NBN impact the VOIP? I need to be able to keep the existing numbers and may also look to getting services from a different provider.

    • Avatarfinder Customer Care
      RenchJuly 16, 2017Staff

      Hi Dominic,

      Thanks for reaching out to us. Please note that we are not affiliated with any company we feature on our site and so we can only offer you general advice.

      In most cases, ISP can bring your existing telephone number over to the NBN network. You can keep your existing numbers and it will not affect your VOIP.

      If you already own a modem/router, then we suggest that you check with its manufacturer to see if it is capable of supporting NBN broadband.

      Typically your address can be upgraded to NBN broadband with little to no downtime. More often than not you can continue to use your existing services until your new NBN equipment has been installed and your service has been activated.

      Remember, Moving to NBN broadband will not necessarily cancel your existing broadband and phone services. Once you’ve upgraded, please contact your existing provider to ensure your old services are cancelled, otherwise you may continue to be billed for them.

      Hope this information helped.

      Cheers,
      Rench

  9. Default Gravatar
    TerryJuly 1, 2017

    Why are they only installing FTTN in my area instead of FTTP like many other areas have already?

    • Default Gravatar
      JonathanJuly 1, 2017

      Hi Terry!

      I can sense your disappointment on this development. :(

      NBN Co is the one’s who decide which type of technology will take place in a certain area. However, they are offering NBN Technology Choice program should you want to pursue FTTP. You can read about that here.

      If you think FTTP request is too expensive, we have some tips on how you can improve your FTTN speeds.

      Hope this helps.

      Cheers,
      Jonathan

  10. Default Gravatar
    RockyNovember 16, 2016

    With the NBN is it one house at a time that gets turn on, or is it that a whole area has to be connected before it is turn on.

    • Avatarfinder Customer Care
      HaroldNovember 16, 2016Staff

      Hello Rockey,

      Thank you for your question.

      Once NBN services become available in your area, it is time to migrate your existing landline phone and internet service over to the new network. Your current service provider may contact to inform you that the NBN has arrived at your location or nbn™ will notify you by mail for details about the upgrade process. Basically, NBN has to setup first within your area before you can avail their service.

      I hope this information has helped.

      Cheers,
      Harold

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