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National Seniors Home Insurance Review

National Seniors home insurance lets you pay monthly at no extra cost, but it doesn’t offer any unique perks if you’re over 50.

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Gary Hunter
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Our Verdict

  1. You can pay monthly at no extra cost. Many insurers, including Budget Direct, Qantas and Virgin, charge you more if you want to pay by the month.
  2. National Seniors home insurance is good if you want to go with a popular insurer. Its policies are underwritten by Allianz, one of the biggest insurers in Australia.
  3. Despite the name, there's not much that makes National Seniors a better option if you're over 50. Its 10% multi-policy discount is similar to other competitors including Westpac and St. George but not as large as Virgin at 30%.

Review by our insurance writer Gary Hunter

What type of cover does National Seniors offer?

National Seniors offers the following home insurance policies:

  • Buildings cover. This covers the physical structures that make up your home, which can include the garage, sheds, built-in swimming pools, decks as well the house itself.
  • Contents cover. This covers the items and belongings at your home, which can include furniture, white goods, electrical appliances, clothing and more. It also covers carpets and window furnishings. Some of the inclusions are listed below:
  • Cover when you're moving house
  • Alternative accommodation for your pets
  • Debris removal
  • Food or medicine spoilage
  • Cover for events
  • Cover for storm damage
  • Legal liability
  • Accidental damage cover for you rental property
  • Buildings and contents cover. This combines the cover you get for building and contents, covering you for events including fire and theft, storms, and more. A policy comes with cover for:
  • Rebuilding and professional fees
  • Cover for the unexpected
  • Cover for storm damage
  • Making your buildings environmentally friendly
  • Alternative accommodation for you and your pets
  • Replacement locks
  • Vandalism or malicious damage
  • Debris removal
  • Legal Liability
  • 24/7 emergency claims assistance
  • Cover when you're moving house

National Seniors also comes with optional cover options that you can add on to your home insurance policy. These include:

  • Accidental damage
  • Portable contents
  • Motor burnout
  • Flood cover
  • Domestic workers' compensation cover

What kind of exclusions are there?

The exclusions are situations where a policy will not pay out. All insurance policies will carry their own exclusions, and they vary depending on which cover level you choose. Some of the common exclusions you'll find with these cover types, and many others are:

  • No cover for lawful seizure of property, such as repossession by a finance company
  • No cover for damage caused by acts of war or terrorism
  • No cover for damage caused by nuclear materials
  • No cover for damage caused by property deterioration, shoddy workmanship or faulty repairs

You are also generally required to take suitable precautions, and follow relevant terms and conditions associated with insured items in order to make claims. For example, if your credit card is stolen and used, then you won't be able to claim for the resulting loss if it's shown that you gave your personal identification number (PIN) to someone. Specific exclusions can also apply to certain types of claims. For example, you cannot make a claim under your contents cover for damage or loss of a bicycle while it's in use, or for damage to electronic equipment resulting from computer viruses.

What's the excess like?

The excess is an amount that needs to be paid when you make a claim. Generally, there are two types of excess that may apply:

  • Standard excess: This will apply to most claims. You may be able to select a higher excess if you want to pay a lower premium, or a lower excess for a higher premium.
  • Additional imposed excess: This will apply to specific types of claims, or in certain situations like an earthquake or tsunami. Generally, an excess of $250 might be charged on top of the standard excess.

Who is eligible for cover?

National Seniors Insurance is for people:

  • Over the age of 50
  • A partner or spouse of someone in the 50+ age bracket
  • Someone connected to, or otherwise focused on senior issues

How do I make a claim?

The most efficient way to make claims is via the online form. This method is available 24 hours a day, 7 days a week. Once it is lodged, a claims consultant will contact you as soon as possible. If you have an issue that requires immediate attention, such as malicious property damage or theft, note this in your online claim and it will be addressed within 48 hours. For more information, or to discuss your insurance and claims, you can call National Seniors Insurance on 1300 65 17 77.

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