For extras services, you can make a claim online via Members Online or through the Westfund app. Alternatively, you can email your extras claim to claims@westfund.com.au by attaching your completed claim form and any relevant receipts.
For hospital claims, if you have received a bill (you won't always receive a bill), you'll need to fill in a Medicare claim form and a two-way claim form to submit your claim to Medicare first. Medicare will then process your forms and send them to Westfund to process.
Complaints info
Westfund had an excellent complaints performance in the most recent State of the Health Funds Report. Data shows Westfund has 0.9% market share and only accounted for 0.5% of complaints made to the Commonwealth Ombudsman.
Congratulations, Westfund!
Westfund received the following awards in the 2024 Product Awards:
Nicola Middlemiss is a journalist with nearly a decade of experience in personal finance and insurance. She has contributed to Domain, Yahoo Finance, Money Magazine and Insurance Business Australia, offering in-depth insights into commercial insurance in the Australian market. Nicola holds a Bachelor’s degree in English from the University of Leeds and a Tier 1 General Insurance (General Advice) certification, which complies with ASIC standards. See full bio
Nicola's expertise
Nicola has written 241 Finder guides across topics including:
Personal finance
Personal insurance, including car, health, home, life, pet and travel insurance
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