Quick facts about Queensland energy
- Queensland's energy market is deregulated for customers in South East Queensland.
- If you live in South East Queensland, you can choose from a wide range of electricity retailers.
- If you live in regional Queensland, you don't have a choice in retailers as Ergon Energy is the only option outside of South East Queensland.
- There are only a few gas providers operating in the state.
Compare electricity or gas providers in Queensland
The Queensland energy market is relatively complex compared to other states, as only the market in the South East region is deregulated. There is a wide range of electricity providers in South East Queensland. However, customers in regional and country Queensland only have one option, Ergon Energy. Prices in this area are regulated by the state government.
There are two major electricity distributors in the state. Energex is the distributor for South East Queensland while Ergon Energy is the electricity distributor for the rest of the state. There are also two main gas distributors operating in Queensland.
Queensland energy retailers
Ergon Energy is the only retailer in country and regional Queensland. However, residents in South East Queensland can choose from the following providers:
Business owners can also sign up for electricity with Next Business Energy.
The following rebates and concessions are available in Queensland:
- Queensland electricity and gas rebates
- Electricity Life Support
- Medical Cooling and Heating Concession Scheme
- Home Energy Emergency Assistance Scheme
- Concessions for owners of multi-unit buildings or residential communities
- Drought Relief From Electricity Scheme (DRECS)
- Energy Supplement
Check if you're eligible for any concessions or rebates in Queensland and learn how to apply
If you live in South East Queensland, consider the following factors when choosing an energy retailer:
Cost. Make sure to factor in the entire cost of the energy plan including any ongoing discounts and fees such as late payment fees, connection fees and early termination fees.
Payment options. Check to see if the provider offers your preferred payment option. Some retailers only accept direct debits, while others also accept BPAY, credit card payments, in-person payments and cheques.
Real-time monitoring. Some providers let you track your energy usage using a smartphone app or desktop software. This can help you budget more accurately and reduce your energy use.
Contract terms. When choosing a provider, be sure to check the contract terms carefully. Some contracts are month-to-month, while others are for terms of up to two years.
If you live in South East Queensland, switching energy providers is simple. After you chose a new provider, you can typically apply to switch online or over the phone. The application process varies depending on the provider.
Step by step guide on how to switch energy providers