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Electricity Customer Satisfaction Awards 2024

We asked hundreds of Australians how satisfied they were with their electricity provider. Here's what they had to say.

Finder's Customer Satisfaction Awards highlight the electricity brands Aussies love and trust most, based on factors like customer service, features and benefits, ease of application, environmental sustainability and value for money.

Our awards are nationally representative as well as broken down by state for NSW, VIC, QLD and SA.

Most loved - National

Most loved - National badge
Origin Energy logo

Origin Energy took the top spot in this year's electricity customer satisfaction awards. It got the highest overall score of 4.01 out of 5.

Loved brand

agl energy

Legendary Service - National

Legendary Service - National badge
Origin Energy logo

Origin Energy also achieved top scores for customer service against the competition. It received 4.08 out of 5.

Quality service

Alinta Energy logo

Most Loved - NSW

Most Loved - NSW badge
Red Energy logo

Red Energy received strong support in New South Wales, scoring a solid 4.18 out of 5 for overall customer satisfaction.

Loved brand

origin logo

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Engie energy

Top Value - NSW

Top Value - NSW badge
Red Energy logo

Red Energy was voted the top-value electricity provider in this year's customer satisfaction awards, with a score of 3.97 out of 5.

Value

origin logo

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Engie energy

Most Trusted - NSW

Most Trusted - NSW badge
Red Energy logo

Red Energy made it 3 out 3, with top marks for being the most trusted electricity brand in NSW, scoring 4.46 out of 5.

Trusted brand

origin logo

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Alinta Energy logo

Legendary Service - NSW

Legendary Service - NSW badge
Origin Energy logo

Origin Energy nudged Red Energy in the last awards category in NSW after getting the highest score for customer service - a cool 4.18 out of 5.

Quality service

red energy logo

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Alinta Energy logo

Most Loved - VIC

Most Loved - VIC badge
Tango Energy logo

Tango Energy knocked it out of the park for overall customer satisfaction in VIC, scoring 4.18 out of 5. It did particularly well for customer service and features and benefits.

Loved brand

Globird energy logo

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Red energy logo

Top Value - VIC

Top Value - VIC badge
Tango Energy logo

Tango Energy was voted the top-value electricity brand in this year's customer satisfaction awards, with a score of 3.89 out of 5.

Value

Globird energy logo

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Engie energy

Most Trusted - VIC

Most Trusted - VIC badge
Red Energy logo

Red Energy was the most trusted brand this year, with a strong score of 4.52 out of 5. 95% of Red Energy customers said it was trustworthy and reliable.

Trusted brand

Momentum Energy

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Tango energy logo

Legendary Service VIC

Legendary Service VIC badge
Tango Energy logo

Tango Energy was given the nod by VIC residents for great customer service, giving it a score of 4.35 out of 5.

Quality service

Momentum Energy

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Origin Energy

Most Loved - QLD

Most Loved - QLD badge
Red Energy logo

Red Energy stood out from the competition in QLD as well, getting top scores for overall customer satisfaction with a 4.27 out of 5.

Loved brand

nectr energy logo

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origin energy

Top Value - QLD

Top Value - QLD badge
Nectr logo

Nectr gave other brands a run for their money after topping this category with a score of 4.12 out of 5.

Value

Red energy logo

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origin energy

Most Trusted - QLD

Most Trusted - QLD badge
Nectr logo

Nectr was the most trusted brand this year in QLD, with a score of 4.46 out of 5. 91% of Nectr customers said it was trustworthy and reliable.

Trusted brand

origin energy

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Red energy logo

Legendary Service - QLD

Legendary Service - QLD badge
Red Energy logo

Red Energy notched up another win in QLD for its customer service, scoring 4.44 out of 5.

Quality service

nectr energy

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Alinta Energy logo

Most Loved - SA

Most Loved - SA badge
Lumo Energy logo

Lumo Energy took the top spot in this year's electricity customer satisfaction awards for South Australia. It got the highest overall score of 4.28 out of 5, leading the charts for customer service, ease of application and more!

Loved brand

origin energy

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agl energy

Top Value - SA

Top Value - SA badge
Lumo Energy logo

Lumo Energy was also voted the top-value electricity provider in South Australia, with a score of 4.14 out of 5.

Value

origin energy

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Alinta Energy logo

Most Trusted - SA

Most Trusted - SA badge
Lumo Energy logo

Lumo Energy was the most trusted brand this year in South Australia, with a score of 4.48 out of 5. 91% of Lumo Energy customers said it was trustworthy and reliable.

Trusted brand

origin energy

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agl energy

Legendary Service - SA

Legendary Service - SA badge
Lumo Energy logo

Lumo Energy made it 4 out of 4 by getting a final win for customer service, scoring a solid 4.37 out of 5.

Quality service

origin energy

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Alinta Energy logo

Best Electricity for customer satisfaction in 2024 (National)

BrandOverall satisfactionAverage Score
Origin Energy★★★★★ 4.01/589%
Alinta Energy★★★★★ 3.84/582%
AGL energy★★★★★ 3.71/581%

How we picked our Electricity Customer Satisfaction Awards

Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.

  • Customers were asked to review a range of products they purchased or used recently.
  • The recency period varied from within the last year to within 5 years, depending on the category.
  • For each brand within a product group, a minimum sample size was established, with the sample sizing varying by product category. Brands that received fewer than 25 to 30 responses did not qualify for consideration for a Finder Customer Satisfaction Award. There was also a maximum limit of 35 responses per brand in each product category, with some exceeding this slightly.
  • We used the following metrics to assess brands, and asked customers:
    • if they thought the brand was trustworthy/reliable. This result was scored out of 5 as a percentage. For example, if 80% of customers said they thought a brand was trustworthy/reliable, it received a score of 4 out of 5.
    • how they would rate each electricity provider overall on a scale between 1 and 5 and in terms of: Customer service, features and benefits, ease of application, environmental sustainability and value for money.

The final scores were calculated as follows:

AwardWeightings
Most Loved
  • The average of all metrics scored
Most Trusted
  • Whether or not the brand is trustworthy/reliable: 80%
  • All other pillars: 20%
Legendary Service
  • "Customer Service": 80%
  • All other pillars: 20%
National winner
  • We calculated the average score from the top-ranking brands from each of the 4 states we looked at
  • If a brand no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name.
  • The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.

Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.

Meet our experts

Mariam Gabaji

Mariam Gabaji, Editor, utilities

Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.

Piyush Pillai

Piyush Pillai, Insights analyst

Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.

Explore our past Award winners

Mariam Gabaji's headshot
Written by

Editor I Tech and utilities expert

Mariam Gabaji is an editor and tech and utilities expert at Finder with 12+ years of experience as a journalist. She's committed to helping households cut through the industry jargon and save money on their bills. Her expertise is often featured in media including the ABC, Yahoo Finance, 9News, 7News, A Current Affair, The Guardian, SBS and Money Magazine. See full bio

Mariam's expertise
Mariam has written 283 Finder guides across topics including:
  • Energy
  • Mobile
  • Broadband
  • Consumer tech

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