Finder's Customer Satisfaction Awards highlight the electricity brands Aussies love and trust most, based on their overall satisfaction and experience.
Our awards are nationally representative as well as broken down by state for NSW, VIC, QLD and SA.
Red Energy was voted the most loved electricity brand, with its availability spanning most major states and territories, including NSW, VIC, SA, QLD and the ACT. It's well-known for offering Australia-based customer support and the option to earn Qantas points.
Red Energy was voted the most loved electricity brand, with its availability spanning most major states and territories, including NSW, VIC, SA, QLD and the ACT. It's well-known for offering Australia-based customer support and the option to earn Qantas points.
Loved Brand 
EnergyAustralia was highly commended in this category. It's also available across most states and territories, including NSW, QLD, SA, VIC, and the ACT. It offers a range of plans, such as a seniors plan with special discounts, or fixed-rate plans where you can lock in the price for 12 months.
EnergyAustralia was highly commended in this category. It's also available across most states and territories, including NSW, QLD, SA, VIC, and the ACT. It offers a range of plans, such as a seniors plan with special discounts, or fixed-rate plans where you can lock in the price for 12 months.
Alinta Energy was also a runner-up in this category, with availability spanning across the four major states: NSW, VIC, QLD and SA. You'll have access to an Australian call centre as well as its rewards shop discounts.
Alinta Energy was also a runner-up in this category, with availability spanning across the four major states: NSW, VIC, QLD and SA. You'll have access to an Australian call centre as well as its rewards shop discounts.
Red Energy topped the charts as NSW's most loved electricity provider, scoring highest in customer satisfaction.
Red Energy topped the charts as NSW's most loved electricity provider, scoring highest in customer satisfaction.
Loved Brand 
Origin Energy was recognised as a strong contender in the loved brand category, earning positive feedback from many NSW customers. It performed particularly for reliability, trust and customer service.
Origin Energy was recognised as a strong contender in the loved brand category, earning positive feedback from many NSW customers. It performed particularly for reliability, trust and customer service.
Alinta Energy secured a notable position among the loved brands, with those surveyed giving it high scores for reliability and customer service.
Alinta Energy secured a notable position among the loved brands, with those surveyed giving it high scores for reliability and customer service.
Red Energy led the value category, offering affordable plans that didn't compromise on quality. Customers rated it highly for balancing cost and service.
Red Energy led the value category, offering affordable plans that didn't compromise on quality. Customers rated it highly for balancing cost and service.
Value
Alinta Energy was a runner up for delivering solid value to NSW households. This contributed to its strong satisfaction scores in the state.
Alinta Energy was a runner up for delivering solid value to NSW households. This contributed to its strong satisfaction scores in the state.
Origin Energy is highly commended in the value category. It earned positive scores for balancing cost and service.
Origin Energy is highly commended in the value category. It earned positive scores for balancing cost and service.
Red Energy is a winner in terms of reliability, with the highest satisfaction scores from customers in NSW - a solid 4.4 out of 5.
Red Energy is a winner in terms of reliability, with the highest satisfaction scores from customers in NSW - a solid 4.4 out of 5.
Reliable
Origin Energy is highly commended for reliability, scoring a neat 4.1 out of 5.
Origin Energy is highly commended for reliability, scoring a neat 4.1 out of 5.
EnergyAustralia rounds out the category with a solid 4.1 out of 5 for reliability.
EnergyAustralia rounds out the category with a solid 4.1 out of 5 for reliability.
Red Energy led the trust category, scoring 4.1 out of 5. It's the provider NSW customers feel most confident choosing.
Red Energy led the trust category, scoring 4.1 out of 5. It's the provider NSW customers feel most confident choosing.
Trusted Brand
EnergyAustralia was highly commended in this category, scoring 3.8 out of 5.
EnergyAustralia was highly commended in this category, scoring 3.8 out of 5.
Origin Energy was also named a runner-up for the trusted brand category in NSW, with customers awarding it a score of 3.8 out of 5.
Origin Energy was also named a runner-up for the trusted brand category in NSW, with customers awarding it a score of 3.8 out of 5.
Red Energy was voted the provider with the best customer service in NSW, receiving a high score of 4.2 out of 5.
Red Energy was voted the provider with the best customer service in NSW, receiving a high score of 4.2 out of 5.
Quality Service
Alinta Energy was named a runner-up for quality service in NSW, with customers giving it a score of 3.9 out of 5.
Alinta Energy was named a runner-up for quality service in NSW, with customers giving it a score of 3.9 out of 5.
Origin Energy was also a runner-up for quality service in NSW, earning a customer score of 3.8 out of 5 in this category.
Origin Energy was also a runner-up for quality service in NSW, earning a customer score of 3.8 out of 5 in this category.
Red Energy has been voted the most recommended electricity provider in NSW. Around 90% people said they'd recommend Red Energy.
Red Energy has been voted the most recommended electricity provider in NSW. Around 90% people said they'd recommend Red Energy.
Recommended Brand
Alinta Energy was a highly recommended provider. 87% of energy customers recommend Alinta.
Alinta Energy was a highly recommended provider. 87% of energy customers recommend Alinta.
Origin Energy was also a highly recommended provider. 79% of energy customers recommend Origin Energy.
Origin Energy was also a highly recommended provider. 79% of energy customers recommend Origin Energy.
Alinta Energy is Victoria's most loved electricity brand in the 2025 Finder Customer Satisfaction Awards.
Alinta Energy is Victoria's most loved electricity brand in the 2025 Finder Customer Satisfaction Awards.
Loved Brand
Red Energy was highly commended in this category, receiving a customer score of 3.8 out of 5.
Red Energy was highly commended in this category, receiving a customer score of 3.8 out of 5.
AGL Energy was highly commended as well, scoring 3.75 out of 5 from VIC customers.
AGL Energy was highly commended as well, scoring 3.75 out of 5 from VIC customers.
Alinta Energy took out the award for top value electricity provider in VIC, with a customer score of 3.9 out of 5.
Alinta Energy took out the award for top value electricity provider in VIC, with a customer score of 3.9 out of 5.
Value 
Lumo Energy was highly commended with a score of 3.8 out of 5.
Lumo Energy was highly commended with a score of 3.8 out of 5.
AGL Energy gets high commendation in the category, scoring 3.78 out of 5.
AGL Energy gets high commendation in the category, scoring 3.78 out of 5.
Red Energy took out the award for most reliable electricity provider in VIC. It received a customer score of 4.3 out of 5 for reliability.
Red Energy took out the award for most reliable electricity provider in VIC. It received a customer score of 4.3 out of 5 for reliability.
Reliable
AGL was highly commended for reliability with a score of 4.12 out of 5.
AGL was highly commended for reliability with a score of 4.12 out of 5.
Lumo Energy was also highly commended in this category with a score of 4.11 out of 5.
Lumo Energy was also highly commended in this category with a score of 4.11 out of 5.
Red Energy took out the award for most trusted electricity provider in VIC. Customers rated it 4 out of 5 for trust.
Red Energy took out the award for most trusted electricity provider in VIC. Customers rated it 4 out of 5 for trust.
Trusted Brand
Alinta Energy was a runner-up in the category, with a customer score of 3.84 out of 5.
Alinta Energy was a runner-up in the category, with a customer score of 3.84 out of 5.
Lumo Energy was also highly commended, earning a trust score of 3.82 out of 5.
Lumo Energy was also highly commended, earning a trust score of 3.82 out of 5.
Red Energy took out this year's award for best customer service among VIC electricity providers. It scored 4.1 out of 5 from customers.
Red Energy took out this year's award for best customer service among VIC electricity providers. It scored 4.1 out of 5 from customers.
Quality Service
Alinta Energy was highly commended for customer service, scoring 3.9 out of 5.
Alinta Energy was highly commended for customer service, scoring 3.9 out of 5.
Lumo Energy secured high commendation in this category with a score of 3.89 out of 5.
Lumo Energy secured high commendation in this category with a score of 3.89 out of 5.
Red Energy was the most recommended electricity provider in VIC, with 86% of customers saying they would recommend it.
Red Energy was the most recommended electricity provider in VIC, with 86% of customers saying they would recommend it.
Recommended Brand
Alinta Energy was a highly commended lender. 82% of energy customers recommend Alinta.
Alinta Energy was a highly commended lender. 82% of energy customers recommend Alinta.
EnergyAustralia was also highly commended in this category, with 82% of customers willing to recommend it.
EnergyAustralia was also highly commended in this category, with 82% of customers willing to recommend it.
Red Energy is the most loved electricity provider in QLD for the 2025 Finder Customer Satisfaction Awards. It received a customer score of 4.1 out of 5.
Red Energy is the most loved electricity provider in QLD for the 2025 Finder Customer Satisfaction Awards. It received a customer score of 4.1 out of 5.
Loved Brand
EnergyAustralia was highly commended in this category, with customers giving it a score of 3.7 out of 5.
EnergyAustralia was highly commended in this category, with customers giving it a score of 3.7 out of 5.
Origin Energy was among the highly commended, earning a score of 3.7 out of 5.
Origin Energy was among the highly commended, earning a score of 3.7 out of 5.
Red Energy took out this year's award for best value electricity provider in QLD. Customers rated it 4.1 out of 5 for value.
Red Energy took out this year's award for best value electricity provider in QLD. Customers rated it 4.1 out of 5 for value.
Value
Alinta Energy was highly commended in this category, scoring 3.7 out of 5 from energy customers in QLD.
Alinta Energy was highly commended in this category, scoring 3.7 out of 5 from energy customers in QLD.
EnergyAustralia came in as highly commended for value in QLD, earning a score of 3.66 out of 5.
EnergyAustralia came in as highly commended for value in QLD, earning a score of 3.66 out of 5.
Red Energy was awarded as the most reliable electricity provider in QLD. It received a solid 4.4 out of 5.
Red Energy was awarded as the most reliable electricity provider in QLD. It received a solid 4.4 out of 5.
Reliable
Origin Energy was highly commended for reliability, with a score of 4.2 out of 5.
Origin Energy was highly commended for reliability, with a score of 4.2 out of 5.
EnergyAustralia rounds up the category as highly commended, with customers rating it 4 out of 5 for reliability.
EnergyAustralia rounds up the category as highly commended, with customers rating it 4 out of 5 for reliability.
Red Energy claimed another win after it was voted the most trusted electricity provider in QLD. It received a customer score of 4.2 out of 5.
Red Energy claimed another win after it was voted the most trusted electricity provider in QLD. It received a customer score of 4.2 out of 5.
Trusted Brand
Origin Energy was runner up in this category, earning a score of 3.79 out of 5.
Origin Energy was runner up in this category, earning a score of 3.79 out of 5.
EnergyAustralia was also highly commended, with a trust score of 3.76 out of 5.
EnergyAustralia was also highly commended, with a trust score of 3.76 out of 5.
Red Energy knocked it out of the park in the customer service category. It scored a solid 4.2 out of 5.
Red Energy knocked it out of the park in the customer service category. It scored a solid 4.2 out of 5.
Quality Service
Origin Energy was highly commended for customer service, earning a score of 3.9 out of 5.
Origin Energy was highly commended for customer service, earning a score of 3.9 out of 5.
EnergyAustralia came in as highly commended, with a customer score of 3.7 out of 5.
EnergyAustralia came in as highly commended, with a customer score of 3.7 out of 5.
Red Energy was the most recommended electricity provider in QLD, with a whopping 93% of customers saying they would recommend it.
Red Energy was the most recommended electricity provider in QLD, with a whopping 93% of customers saying they would recommend it.
Recommended Brand
EnergyAustralia was a highly commended provider. 87% of energy customers recommend it.
EnergyAustralia was a highly commended provider. 87% of energy customers recommend it.
Origin Energy was also highly commended, with 84% of its customers saying they would recommend it.
Origin Energy was also highly commended, with 84% of its customers saying they would recommend it.
Lumo Energy took out the award for SA's most loved electricity provider in this year's Finder Customer Satisfaction Awards. It earned a strong score of 4.1 out of 5 from customers.
Lumo Energy took out the award for SA's most loved electricity provider in this year's Finder Customer Satisfaction Awards. It earned a strong score of 4.1 out of 5 from customers.
Loved Brand
EnergyAustralia was named runner-up for most loved provider in SA, with customers scoring it 3.7 out of 5.
EnergyAustralia was named runner-up for most loved provider in SA, with customers scoring it 3.7 out of 5.
Origin Energy was highly commended in the most loved category, receiving a customer score of 3.6 out of 5.
Origin Energy was highly commended in the most loved category, receiving a customer score of 3.6 out of 5.
Lumo Energy secured the top spot for value in SA. Its customers gave it an impressive score of 4.1 out of 5 for offering good value electricity plans.
Lumo Energy secured the top spot for value in SA. Its customers gave it an impressive score of 4.1 out of 5 for offering good value electricity plans.
Value
EnergyAustralia was recognised as a runner-up in this category, with a score of 3.7 out of 5 for value.
EnergyAustralia was recognised as a runner-up in this category, with a score of 3.7 out of 5 for value.
Origin Energy rounded out the category's winners, with its customers rating it 3.5 out of 5.
Origin Energy rounded out the category's winners, with its customers rating it 3.5 out of 5.
Lumo Energy claimed the title of SA's most reliable electricity provider. It received a solid customer score of 4.5 out of 5.
Lumo Energy claimed the title of SA's most reliable electricity provider. It received a solid customer score of 4.5 out of 5.
Reliable
EnergyAustralia was the runner-up in this category, with a reliability score of 4 out of 5.
EnergyAustralia was the runner-up in this category, with a reliability score of 4 out of 5.
AGL was also highly commended for its reliability, earning a solid 4 out of 5 from customers.
AGL was also highly commended for its reliability, earning a solid 4 out of 5 from customers.
Lumo Energy took out the award for most trusted electricity brand in SA, with customers rating it 4.2 out of 5.
Lumo Energy took out the award for most trusted electricity brand in SA, with customers rating it 4.2 out of 5.
Trusted Brand
EnergyAustralia was named runner-up for trust in SA, with a customer score of 3.8 out of 5.
EnergyAustralia was named runner-up for trust in SA, with a customer score of 3.8 out of 5.
Origin Energy was also awarded as highly commended, earning a trust score of 3.7 out of 5.
Origin Energy was also awarded as highly commended, earning a trust score of 3.7 out of 5.
Lumo Energy secured top spot for delivering legendary service in SA. Customers rated it a high 4.2 out of 5.
Lumo Energy secured top spot for delivering legendary service in SA. Customers rated it a high 4.2 out of 5.
Quality Service
EnergyAustralia was recognised as runner-up for quality service, receiving a customer score of 3.9 out of 5.
EnergyAustralia was recognised as runner-up for quality service, receiving a customer score of 3.9 out of 5.
Origin Energy was also highly commended in this category, with a customer service score of 3.7 out of 5.
Origin Energy was also highly commended in this category, with a customer service score of 3.7 out of 5.
Lumo Energy was the most recommended electricity provider in SA. 90% of customers said they'd recommend the brand to others.
Lumo Energy was the most recommended electricity provider in SA. 90% of customers said they'd recommend the brand to others.
Recommended Brand
Origin Energy was a runner-up in this category, with 78% of customers willing to recommend it.
Origin Energy was a runner-up in this category, with 78% of customers willing to recommend it.
EnergyAustralia also earned a spot, with 76% of customers saying they'd recommend it.
EnergyAustralia also earned a spot, with 76% of customers saying they'd recommend it.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
Chris is the lead editor at Finder Shopping. He has been writing about consumer issues for 15 years.
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