Finder's Customer Satisfaction Awards highlight the electricity brands Aussies love and trust most, based on their overall satisfaction and experience.
Our awards are nationally representative as well as broken down by state for NSW, VIC, QLD and SA.
Most Loved Electricity - QLD: Alinta Energy
Alinta Energy won Most Loved Electricity - QLD with a score of 3.87.
Loved Brand
Red Energy
Red Energy earned a Loved Brand badge for electricity in QLD.
Red Energy
Red Energy earned a Loved Brand badge for electricity in QLD.
EnergyAustralia
EnergyAustralia was honoured as a Loved Brand for electricity in QLD.
EnergyAustralia
EnergyAustralia was honoured as a Loved Brand for electricity in QLD.
Top Value Electricity - QLD: Red Energy
Red Energy won Top Value Electricity - QLD with a score of 3.98.
Value
Alinta Energy
Alinta Energy received a Value badge for electricity in QLD.
Alinta Energy
Alinta Energy received a Value badge for electricity in QLD.
EnergyAustralia
EnergyAustralia was recognised for Value for electricity in QLD.
EnergyAustralia
EnergyAustralia was recognised for Value for electricity in QLD.
Most Reliable Electricity - QLD: Red Energy
Red Energy won Most Reliable Electricity - QLD with a score of 4.42.
Reliable
AGL Energy
AGL Energy earned a Reliable badge for electricity in QLD.
AGL Energy
AGL Energy earned a Reliable badge for electricity in QLD.
Alinta Energy
Alinta Energy was honoured for Reliable service in electricity in QLD.
Alinta Energy
Alinta Energy was honoured for Reliable service in electricity in QLD.
Most Trusted Electricity - QLD: Red Energy
Red Energy emerged as Most Trusted Electricity - QLD with a score of 4.02.
Trusted Brand
Alinta Energy
Alinta Energy received a Trusted Brand badge for electricity in QLD.
Alinta Energy
Alinta Energy received a Trusted Brand badge for electricity in QLD.
Origin Energy
Origin Energy was recognised as a Trusted Brand for electricity in QLD.
Origin Energy
Origin Energy was recognised as a Trusted Brand for electricity in QLD.
Legendary Service Electricity - QLD: Red Energy
Red Energy won for Legendary Service Electricity - QLD with a score of 4.11.
Quality Service
Alinta Energy
Alinta Energy earned a Quality Service badge for electricity in QLD.
Alinta Energy
Alinta Energy earned a Quality Service badge for electricity in QLD.
EnergyAustralia
EnergyAustralia was honoured for Quality Service with electricity in QLD.
EnergyAustralia
EnergyAustralia was honoured for Quality Service with electricity in QLD.
Most Recommended Electricity - QLD: Red Energy
Red Energy won Most Recommended Electricity - QLD with a score of 4.00.
Recommended Brand
Alinta Energy
Alinta Energy received a Recommended Brand badge for electricity in QLD.
Alinta Energy
Alinta Energy received a Recommended Brand badge for electricity in QLD.
EnergyAustralia
EnergyAustralia was recognised as a Recommended Brand for electricity in QLD.
EnergyAustralia
EnergyAustralia was recognised as a Recommended Brand for electricity in QLD.
Most Loved Electricity - NSW: Red Energy
Red Energy won Most Loved Electricity - NSW with a score of 4.03.
Loved Brand
ENGIE
ENGIE received a Loved Brand badge for electricity in NSW.
ENGIE
ENGIE received a Loved Brand badge for electricity in NSW.
Alinta Energy
Alinta Energy was honoured as a Loved Brand for electricity in NSW.
Alinta Energy
Alinta Energy was honoured as a Loved Brand for electricity in NSW.
Top Value Electricity - NSW: ENGIE
ENGIE won Top Value Electricity - NSW with a score of 4.12.
Value
Red Energy
Red Energy earned a Value badge for electricity in NSW.
Red Energy
Red Energy earned a Value badge for electricity in NSW.
AGL Energy
AGL Energy was recognised for Value for electricity in NSW.
AGL Energy
AGL Energy was recognised for Value for electricity in NSW.
Most Reliable Electricity - NSW: ENGIE
ENGIE won Most Reliable Electricity - NSW with a score of 4.33.
Reliable
Red Energy
Red Energy received a Reliable badge for its electricity in NSW.
Red Energy
Red Energy received a Reliable badge for its electricity in NSW.
Alinta Energy
Alinta Energy was honoured for Reliable service in electricity in NSW.
Alinta Energy
Alinta Energy was honoured for Reliable service in electricity in NSW.
Most Trusted Electricity - NSW: ENGIE
ENGIE was the winner for Most Trusted Electricity - NSW with a score of 4.21.
Trusted Brand
Red Energy
Red Energy earned a Trusted Brand badge for electricity in NSW.
Red Energy
Red Energy earned a Trusted Brand badge for electricity in NSW.
AGL Energy
AGL Energy was recognised as a Trusted Brand for electricity in NSW.
AGL Energy
AGL Energy was recognised as a Trusted Brand for electricity in NSW.
Legendary Service Electricity - NSW: Red Energy
Red Energy won for Legendary Service Electricity - NSW with a score of 4.17.
Quality Service
ENGIE
ENGIE received a Quality Service badge for electricity in NSW.
ENGIE
ENGIE received a Quality Service badge for electricity in NSW.
Alinta Energy
Alinta Energy was honoured for Quality Service in electricity in NSW.
Alinta Energy
Alinta Energy was honoured for Quality Service in electricity in NSW.
Most Recommended Electricity - NSW: ENGIE
ENGIE won Most Recommended Electricity - NSW with a score of 4.12.
Recommended Brand
Red Energy
Red Energy earned a Recommended Brand badge for electricity in NSW.
Red Energy
Red Energy earned a Recommended Brand badge for electricity in NSW.
Alinta Energy
Alinta Energy was honoured as a Recommended Brand for electricity in NSW.
Alinta Energy
Alinta Energy was honoured as a Recommended Brand for electricity in NSW.
Most Loved Electricity - VIC: Red Energy
Red Energy won Most Loved Electricity - VIC with a score of 4.10.
Loved Brand
Lumo Energy
Lumo Energy received a Loved Brand badge for electricity in VIC.
Lumo Energy
Lumo Energy received a Loved Brand badge for electricity in VIC.
Alinta Energy
Alinta Energy was honoured as a Loved Brand for electricity in VIC.
Alinta Energy
Alinta Energy was honoured as a Loved Brand for electricity in VIC.
Top Value Electricity - VIC: Lumo Energy
Lumo Energy was the winner for Top Value Electricity - VIC with a score of 4.01.
Value
Red Energy
Red Energy earned a Value badge for its electricity in VIC.
Red Energy
Red Energy earned a Value badge for its electricity in VIC.
ENGIE
ENGIE was recognised for Value in electricity in VIC.
ENGIE
ENGIE was recognised for Value in electricity in VIC.
Most Reliable Electricity - VIC: Red Energy
Red Energy was the winner for Most Reliable Electricity - VIC with a score of 4.28.
Reliable
Lumo Energy
Lumo Energy received a Reliable badge for electricity in VIC.
Lumo Energy
Lumo Energy received a Reliable badge for electricity in VIC.
Origin Energy
Origin Energy was honoured for Reliable service in electricity in VIC.
Origin Energy
Origin Energy was honoured for Reliable service in electricity in VIC.
Most Trusted Electricity - VIC: Red Energy
Red Energy won Most Trusted Electricity - VIC with a score of 4.15.
Trusted Brand
Lumo Energy
Lumo Energy earned a Trusted Brand badge for electricity in VIC.
Lumo Energy
Lumo Energy earned a Trusted Brand badge for electricity in VIC.
Origin Energy
Origin Energy was recognised as a Trusted Brand for electricity in VIC.
Origin Energy
Origin Energy was recognised as a Trusted Brand for electricity in VIC.
Legendary Service Electricity - VIC: Red Energy
Red Energy won for Legendary Service Electricity - VIC with a score of 4.25.
Quality Service
Lumo Energy
Lumo Energy received a Quality Service badge for electricity in VIC.
Lumo Energy
Lumo Energy received a Quality Service badge for electricity in VIC.
Alinta Energy
Alinta Energy was honoured for Quality Service in electricity in VIC.
Alinta Energy
Alinta Energy was honoured for Quality Service in electricity in VIC.
Most Recommended Electricity - VIC: Red Energy
Red Energy won Most Recommended Electricity - VIC with a score of 4.12.
Recommended Brand
Lumo Energy
Lumo Energy earned a Recommended Brand badge for electricity in VIC.
Lumo Energy
Lumo Energy earned a Recommended Brand badge for electricity in VIC.
Alinta Energy
Alinta Energy was honoured as a Recommended Brand for electricity in VIC.
Alinta Energy
Alinta Energy was honoured as a Recommended Brand for electricity in VIC.
Most Loved Electricity - SA: Lumo Energy
Lumo Energy was the winner for Most Loved Electricity - SA with a score of 4.18.
Loved Brand
Alinta Energy
Alinta Energy received a Loved Brand badge for its electricity in SA.
Alinta Energy
Alinta Energy received a Loved Brand badge for its electricity in SA.
EnergyAustralia
EnergyAustralia was honoured as a Loved Brand for electricity in SA.
EnergyAustralia
EnergyAustralia was honoured as a Loved Brand for electricity in SA.
Top Value Electricity - SA: Lumo Energy
Lumo Energy won Top Value Electricity - SA with a score of 4.17.
Value
Alinta Energy
Alinta Energy earned a Value badge for its electricity in SA.
Alinta Energy
Alinta Energy earned a Value badge for its electricity in SA.
EnergyAustralia
EnergyAustralia was recognised for Value in electricity in SA.
EnergyAustralia
EnergyAustralia was recognised for Value in electricity in SA.
Most Reliable Electricity - SA: Alinta Energy
Alinta Energy won Most Reliable Electricity - SA with a score of 4.42.
Reliable
Lumo Energy
Lumo Energy received a Reliable badge for electricity in SA.
Lumo Energy
Lumo Energy received a Reliable badge for electricity in SA.
EnergyAustralia
EnergyAustralia was honoured for Reliable service in electricity in SA.
EnergyAustralia
EnergyAustralia was honoured for Reliable service in electricity in SA.
Most Trusted Electricity - SA: Lumo Energy
Lumo Energy was the winner for Most Trusted Electricity - SA with a score of 4.23.
Trusted Brand
Alinta Energy
Alinta Energy earned a Trusted Brand badge for electricity in SA.
Alinta Energy
Alinta Energy earned a Trusted Brand badge for electricity in SA.
EnergyAustralia
EnergyAustralia was recognised as a Trusted Brand for electricity in SA.
EnergyAustralia
EnergyAustralia was recognised as a Trusted Brand for electricity in SA.
Legendary Service Electricity - SA: Alinta Energy
Alinta Energy won Legendary Service Electricity - SA with a score of 4.21.
Quality Service
Lumo Energy
Lumo Energy received a Quality Service badge for electricity in SA.
Lumo Energy
Lumo Energy received a Quality Service badge for electricity in SA.
EnergyAustralia
EnergyAustralia was honoured for Quality Service in electricity in SA.
EnergyAustralia
EnergyAustralia was honoured for Quality Service in electricity in SA.
Most Recommended Electricity - SA: Lumo Energy
Lumo Energy was Most Recommended Electricity - SA with a score of 4.07.
Recommended Brand
Alinta Energy
Alinta Energy earned a Recommended Brand badge for electricity in SA.
Alinta Energy
Alinta Energy earned a Recommended Brand badge for electricity in SA.
EnergyAustralia
EnergyAustralia was recognised as a Recommended Brand for electricity in SA.
EnergyAustralia
EnergyAustralia was recognised as a Recommended Brand for electricity in SA.
Most Loved Electricity - National: Red Energy
Red Energy was the winner for Most Loved Electricity - National with a score of 4.10.
Loved Brand
Alinta Energy
Alinta Energy received a Loved Brand badge for electricity - national.
Alinta Energy
Alinta Energy received a Loved Brand badge for electricity - national.
AGL Energy
AGL Energy was honoured as a Loved Brand for electricity - national.
AGL Energy
AGL Energy was honoured as a Loved Brand for electricity - national.
Top Value Electricity - National: Red Energy
Red Energy was the Top Value Electricity - National with a score of 3.95.
Value
Alinta Energy
Alinta Energy earned a Value badge for electricity - national.
Alinta Energy
Alinta Energy earned a Value badge for electricity - national.
ENGIE
ENGIE was recognised for Value in electricity - national.
ENGIE
ENGIE was recognised for Value in electricity - national.
Most Reliable Electricity - National: Red Energy
Red Energy was the Most Reliable Electricity - National with a score of 4.29.
Reliable
Alinta Energy
Alinta Energy received a Reliable badge for electricity - national.
Alinta Energy
Alinta Energy received a Reliable badge for electricity - national.
Origin Energy
Origin Energy was honoured for Reliable service in electricity - national.
Origin Energy
Origin Energy was honoured for Reliable service in electricity - national.
Most Trusted Electricity - National: Red Energy
Red Energy won for Most Trusted Electricity - National with a score of 4.12.
Trusted Brand
Alinta Energy
Alinta Energy earned a Trusted Brand badge for electricity - national.
Alinta Energy
Alinta Energy earned a Trusted Brand badge for electricity - national.
EnergyAustralia
EnergyAustralia was recognised as a Trusted Brand for electricity - national.
EnergyAustralia
EnergyAustralia was recognised as a Trusted Brand for electricity - national.
Legendary Service Electricity - National: Red Energy
Red Energy won for Legendary Service Electricity - National with a score of 4.18.
Quality Service
Alinta Energy
Alinta Energy received a Quality Service badge for electricity - national.
Alinta Energy
Alinta Energy received a Quality Service badge for electricity - national.
AGL Energy
AGL Energy was honoured for Quality Service in electricity - national.
AGL Energy
AGL Energy was honoured for Quality Service in electricity - national.
Most Recommended Electricity - National: Red Energy
Red Energy was the winner for Most Recommended Electricity - National with a score of 4.02.
Recommended Brand
Alinta Energy
Alinta Energy earned a Recommended Brand badge for electricity - national.
Alinta Energy
Alinta Energy earned a Recommended Brand badge for electricity - national.
AGL Energy
AGL scored a Recommended badge for electricity - national.
AGL Energy
AGL scored a Recommended badge for electricity - national.
How we picked our 2026 Customer Satisfaction Awards winners
Over 50,000 Aussies rated brands they've used for Finder's 2026 Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction.
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Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size, depending on the incident rate of that category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
- if they would recommend this brand to a friend.
- how they would rate each brand on a scale between 1 and 5 in terms of several metrics that varied by category, including: brand love, customer service, trust, reliability, features, value, and any factors unique to each product category (for example, 'rewards programs' for retailers).
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The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they are disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Meet our experts

Graham Cooke, Head of consumer research
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.

Mariam Gabaji, Editor, utilities
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
All the Finder Awards
Check out the best of the best, judged by experts.
Explore past Finder Customer Satisfaction Award winners
-
Most Loved Electricity - National
- Winner: Red Energy
- Loved Brand: EnergyAustralia
- Loved Brand: Alinta Energy
Most Loved Electricity - NSW
- Winner: Red Energy
- Loved Brand: Origin Energy
- Loved Brand: Alinta Energy
Most Trusted Electricity - NSW
- Winner: Red Energy
- Trusted Brand: Origin Energy
- Trusted Brand: EnergyAustralia
Legendary Service Electricity - NSW
- Winner: Red Energy
- Quality Service: Origin Energy
- Quality Service: Alinta Energy
Most Recommended Electricity - NSW
- Winner: Red Energy
- Recommended Brand: Origin Energy
- Recommended Brand: Alinta Energy
Top Value Electricity - NSW
- Winner: Red Energy
- Value: Origin Energy
- Value: Alinta Energy
Most Reliable Electricity - NSW
- Winner: Red Energy
- Reliable: Origin Energy
- Reliable: EnergyAustralia
Most Loved Electricity - VIC
- Winner: Alinta Energy
- Loved Brand: Red Energy
- Loved Brand: AGL Energy
Most Trusted Electricity - VIC
- Winner: Red Energy
- Trusted Brand: Alinta Energy
- Trusted Brand: Lumo Energy
Legendary Service Electricity - VIC
- Winner: Red Energy
- Quality Service: Alinta Energy
- Quality Service: Lumo Energy
Most Recommended Electricity - VIC
- Winner: Red Energy
- Recommended Brand: Alinta Energy
- Recommended Brand: EnergyAustralia
Top Value Electricity - VIC
- Winner: Alinta Energy
- Value: Lumo Energy
- Value: AGL Energy
Most Reliable Electricity - VIC
- Winner: Red Energy
- Reliable: AGL Energy
- Reliable: Lumo Energy
Most Loved Electricity - QLD
- Winner: Red Energy
- Loved Brand: EnergyAustralia
- Loved Brand: Origin Energy
Most Trusted Electricity - QLD
- Winner: Red Energy
- Trusted Brand: EnergyAustralia
- Trusted Brand: Origin Energy
Legendary Service Electricity - QLD
- Winner: Red Energy
- Quality Service: EnergyAustralia
- Quality Service: Origin Energy
Most Recommended Electricity - QLD
- Winner: Red Energy
- Recommended Brand: EnergyAustralia
- Recommended Brand: Origin Energy
Top Value Electricity - QLD
- Winner: Red Energy
- Value: Alinta Energy
- Value: EnergyAustralia
Most Reliable Electricity - QLD
- Winner: Red Energy
- Reliable: EnergyAustralia
- Reliable: Origin Energy
Most Loved Electricity - SA
- Winner: Lumo Energy
- Loved Brand: EnergyAustralia
- Loved Brand: Origin Energy
Most Trusted Electricity - SA
- Winner: Lumo Energy
- Trusted Brand: EnergyAustralia
- Trusted Brand: Origin Energy
Legendary Service Electricity - SA
- Winner: Lumo Energy
- Quality Service: EnergyAustralia
- Quality Service: Origin Energy
Most Recommended Electricity - SA
- Winner: Lumo Energy
- Recommended Brand: EnergyAustralia
- Recommended Brand: Origin Energy
Top Value Electricity - SA
- Winner: Lumo Energy
- Value: EnergyAustralia
- Value: Origin Energy
Most Reliable Electricity - SA
- Winner: Lumo Energy
- Reliable: EnergyAustralia
- Reliable: AGL Energy
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Most loved - National- Winner: Origin Energy
- Highly commended: Alinta Energy
Legendary Service - National
- Winner: Origin Energy
- Highly commended: Alinta Energy
Most Loved - NSW
- Winner: Red Energy
- Highly commended: Origin Energy
- Highly commended: ENGIE
Top Value - NSW
- Winner: Red Energy
- Highly commended: Origin Energy
- Highly commended: ENGIE
Most Trusted - NSW
- Winner: Red Energy
- Highly commended: Origin Energy
- Highly commended: Alinta Energy
Legendary Service - NSW
- Winner: Origin Energy
- Highly commended: Red Energy
- Highly commended: Alinta Energy
Most Loved - VIC
- Winner: Tango Energy
- Highly commended: GloBird Energy
- Highly commended: Red Energy
Top Value - VIC
- Winner: Tango Energy
- Highly commended: GloBird Energy
- Highly commended: ENGIE
Most Trusted - VIC
- Winner: Red Energy
- Highly commended: Momentum Energy
- Highly commended: Tango Energy
Legendary Service - VIC
- Winner: Tango Energy
- Highly commended: Momentum Energy
- Highly commended: Origin Energy
Most Loved - QLD
- Winner: Red Energy
- Highly commended: Nectr
- Highly commended: Origin Energy
Top Value - QLD
- Winner: Nectr
- Highly commended: Red Energy
- Highly commended: Origin Energy
Most Trusted - QLD
- Winner: Nectr
- Highly commended: Origin Energy
- Highly commended: Red Energy
Legendary Service - QLD
- Winner: Red Energy
- Highly commended: Nectr
- Highly commended: Alinta Energy
Most Loved - SA
- Winner: Lumo Energy
- Highly commended: Origin Energy
- Highly commended: AGL Energy
Top Value - SA
- Winner: Lumo Energy
- Highly commended: Origin Energy
- Highly commended: Alinta Energy
Most Trusted - SA
- Winner: Lumo Energy
- Highly commended: Origin Energy
- Highly commended: AGL Energy
Legendary Service - SA
- Winner: Lumo Energy
- Highly commended: Origin Energy
- Highly commended: Alinta Energy
-
National electricity winner
- Winner: Red Energy
- Highly commended: Alinta Energy
- Highly commended: Origin Energy
New South Wales - Electricity
- Winner: ENGIE
- Highly commended: Momentum Energy
- Highly commended: Diamond Energy
Victoria - Electricity
- Winner: Red Energy
- Highly commended: GloBird Energy
- Highly commended: Powershop
Queensland - Electricity
- Winner: Nectr
- Highly commended: Diamond Energy
- Highly commended: Red Energy
South Australia - Electricity
- Winner: Red Energy
- Highly commended: Origin Energy
- Highly commended: Alinta Energy
-
National electricity winner- Winner: ENGIE
- Finalist: Alinta Energy
- Finalist: Origin Energy
New South Wales - Electricity
- Winner: ENGIE
- Finalist: Nectr
- Finalist: ActewAGL
Victoria - Electricity
- Winner: Next Business Energy
- Finalist: Qenergy
- Finalist: Diamond Energy
Queensland - Electricity
- Winner: People Energy
- Finalist: Nectr
- Finalist Diamond Energy
South Australia - Electricity
- Winner: Red Energy
- Finalist: LUMO Energy
- Finalist: Alinta Energy
Western Australia - Electricity
- Winner: ENGIE
- Finalist: Momentum Energy
- Finalist: Next Business Energy
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Finder writers are subject matter experts and use primary sources, in-depth research and interviews with other experts to ensure you're getting accurate, up-to-date information. Articles are fact checked in line with our editorial guidelines.
Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 and 2025 IT Journalism Award for Best Telecommunications Journalist. See full bio
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