Since Friday 7 May, Epic Broadband customers have had issues with accessing their NBN services. Following news of this, we removed all Epic Broadband services on Finder while the issue was being investigated.
Tonight (11 May 2021), the Telecommunications Industry Ombudsman (TIO) has released a statement in relation to Epic Broadband. It notes that Epic Broadband has advised the TIO it is going into liquidation.
So, what does this mean for affected customers?
The TIO is advising customers of Epic Broadband to find an alternative service provider as soon as possible (and you can find some options here). Customers are also encouraged to try to resolve any outstanding issues with Epic Broadband directly on 1300 003 742 or email@example.com. If the complaint remains unresolved, you can contact the Telecommunications Industry Ombudsman. You can read the full TIO statement regarding Epic Broadband here.
A final note
Our customers are our priority. Finder exists to help people make better decisions and we do this by offering a free comparison service across 100+ categories, including broadband. The brands and products that you see on our pages run as separate businesses from Finder – and, on rare occasions, these businesses can have issues that impact your experience. We take issues like this very seriously. We will continue to provide updates on this page as they become available.