Epic Broadband review: Is it any good? [Finder Exclusive offer]

Epic Broadband review

Our Finder Exclusive deals knock off $5 per month, every month, for the life of your Epic NBN plan.

Epic Broadband NBN 50 Unlimited

Epic Broadband NBN 50 Unlimited logo image
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Finder Exclusive Offer

  • $54/month incl. discount
  • Unlimited data
  • 48.6Mbps typical evening speed
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Epic Broadband promises high-speed, month-to-month NBN plans for very low prices. Prices are even lower if you take advantage of Finder's exclusive $5 permanent discount on Epic's NBN 50 and NBN 250 plans (new customers only).

Highlights

  • Finder Exclusive offers on Epic's NBN 50 and NBN 250 plans
  • Australia-based customer service
  • BYO modem options

Compare Epic Broadband plans below

Get a lifelong $5 per month discount on Epic's NBN 50 and NBN 250 plans when you sign up with Finder's exclusive deal for new customers.

What are Epic Broadband plans like?

Epic Broadband sells a wide range of NBN plans, all of them on a month-to-month contract. All payments must be made by direct debit.

  • NBN Basic 12. Unlimited data for $39 per month. Typical evening speed of 10.80Mbps.
  • NBN Lite 25. Unlimited data for $49 per month. Typical evening speed of 23.10Mbps.
  • NBN Standard 50. Unlimited data for $54 per month ($54 forever with Finder's exclusive deal). Typical evening speed of 48.60Mbps.
  • NBN Fast 100. Unlimited data for $69 per month. Typical evening speed of 88.60Mbps.
  • NBN Superfast 250. Unlimited data for $94 per month ($94 forever with Finder's exclusive deal). Typical evening speed of 218.70Mbps.

You can either bring your own compatible modem or get one from Epic. The two choices are the Home Hub Lite for $125 or Home Hub Pro for $289, both of which will attract a $25 shipping fee.

How do our Finder exclusives work?

Finder's exclusive deals apply for new customers signing up to two of Epic's NBN plans: NBN 50 and NBN 250. The $5 per month discount is applied automatically when you click the green "Go to site" button on the table above.

The deals are:

  • NBN Standard 50 reduced from $59 to $54 per month for the lifetime of your plan
  • NBN Superfast 250 reduced from $99 to $94 per month for the lifetime of your plan

Both plans come with no lock-in contract and the option to BYO modem, as usual.

Is there a catch to these deals?

No. There are no hidden fees or catches to these deals, apart from the fact that you must be a new Epic customer to take advantage of them.

Beyond that, if you don't bring your own modem, you'll have to pay extra for one from Epic and the delivery fees attached to it, as per its normal plans.

For those wanting a home phone line with unlimited national calls, you'll need to pay a $10 monthly add-on fee and $2 per month if you're bringing your own home phone number. Getting a new home phone number from Epic will scrap this $2 monthly fee.

Another thing to keep in mind is that NBN 250 speeds are limited to FTTP and some HFC customers at present. You'll need to verify your address with Epic to see if you can access the nbn superfast 250 plan.

Epic Broadband review

If you’re rating Epic purely by plan features and costs, it offers great value. This value is further improved with Finder’s exclusive deals, reducing NBN 50 and NBN 250 monthly costs by $5 for the life of the plan (making Epic’s NBN 50 the cheapest plan in our database for its speed category).

Epic's best point is that its prices aren't promotional, staying low where others jump in price after six months. Just remember you can only pay for your plan via direct debit.

Finally, Epic's modem fees are fairly steep if you don't bring your own, charging a minimum of $150 (including shipping) for the cheapest modem.

  • Watch out for extra fees if you bring your own home phone number. If you want to keep your current home phone number, Epic will charge an extra $2 per month, regardless of whether you purchase unlimited national calls or not. Otherwise, you can get a new home phone number from Epic for free.

Here are the main features of Epic Broadband's NBN plans:

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Local customer support

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"VIP" customer support

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Home broadband inspection

Go back to comparing Epic Broadband plans

How does Epic Broadband compare?

To give you a better idea of how Epic Broadband stacks up, we've compared its NBN 50 plan to others from similarly value-focused providers: Tangerine and TPG.

ProviderTypical evening speedPriceExtra features
Epic Broadband48.6Mbps$54 per month (Finder Exclusive) + $150 modem (without BYO)None
Tangerine42Mbps$69.90 per month ($54.90 for first 6 months) + $129.90 modem (without BYO)None
TPG48Mbps$69.90 per month + $99.95 set-up fee (no contract)None

Epic Broadband's NBN 50 plan is $15 per month cheaper than either of its competitors after 6 months have passed, taking advantage of the Finder exclusive deal. Without your own modem, you'll pay a steep set-up fee, but this is true of Tangerine, as well.

None of these value-focused providers have bonus features, so Epic holds up fine. However, compared to a pricier premium provider like Optus or Telstra, Epic is lacking in the features department.

For a summary of Epic Broadband's performance, here are some pros and cons:

Pros

  • Decent typical evening speeds
  • Australia-based customer support
  • BYO modem options available

Cons

  • Poor value home phone options

Epic Broadband customer service

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Account management

Account management is done via Launchpad on the Epic website, which lets you change your information and manage billing.

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Customer service

The customer service line is available 9am–9pm AEST, Monday to Friday.

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Technical support

You can lodge a support request via email or Launchpad. Epic claims it will get back to you within 24 hours.


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