10% discount when you bundle its mobile and broadband plans
Large choice of 8 NBN plans to meet different household needs
Cons
Typical evening speeds are slightly lacking across all speed tiers
Australia Broadband will stop selling internet services from 1 July 2024. Existing customers are being advised to switch to a different provider by 30 June 2024. You can compare internet plans on Finder if you're looking for an alternative.
Australia Post Broadband is not currently available via Finder. You can head to the Australia Post Broadband website or compare alternative plans available below.
While you may know and trust Australia Post for its delivery services, it's a relatively new entrant in the broadband arena.
It offers NBN plans with unlimited data and no-lock in contracts, with prices on the majority of its NBN plans roughly equal to the average cost in Finder's database.
However, its typical evening speeds during the busy hours of the day (7-11pm) don't reach the maximum possible across any of the speed categories. This can be hard to overlook when there isn't much in the way of additional perks to make up for it.
Australia Post could be right for you if:
You want to bundle NBN and mobile to receive a discount. Get 10% off by bundling Australia Post's broadband and mobile services. The discount only applies on your mobile plan.
It may not be the right fit for you if:
You want NBN plans with high typical evening speeds. Australia Post Broadband's typical evening speeds don't land on the maximum achievable across any of its NBN plans.
Australia Post offers plans across all existing NBN speed categories, from NBN 12 to NBN 1000.
For the NBN 12 through to NBN 100 plans, its prices are roughly in line with the average in Finder's database. However, for the NBN 250 and NBN 1000 plans, its prices are more expensive than average.
You can BYO modem, but if you need to buy one from Australia Post, it will cost $149 including shipping. This is about the same as the average cost of modems on Finder.
Australia Post only offers 1 specific fixed wireless plan - the Everyday Wireless also known as NBN 75. It'll set you back $74 a month (without any discounts).
This is slightly more expensive than the average cost of similar plans on Finder ($70) but you do get decent speeds in return.
Good to know: If you're specifically looking for a fixed wireless NBN plan, there are other providers that can offer you cheaper alternatives.
Performance
Australia Post is not part of the ACCC broadband performance report, so the reliability of its speeds cannot be officially verified.
Why does this matter? The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised as a measure of reliability.
Based on its advertised typical evening speeds for NBN plans, you're unlikely to hit the maximum speed on any of its plans.
If maximum typical evening speeds are important to you, you may want to look at other providers.
Good to know: Maximum speed is the fastest speed you can get on an NBN speed tier. For example, NBN 100 plans come with a maximum speed of 100Mbps.
Customer service
You can get in touch with Australia Post in the following ways:
Call its broadband customer service line between 8:30am and 6pm AEST Monday to Friday.
Call its broadband technical support Monday to Friday between 8am and 9pm AEST and Saturday and Sunday 8:30am to 6pm AEST.
Talk to them via live chat
Email them
Bonus features
Australia Post's broadband plans don't offer much in the way of features, but you do get:
📞 Voice add-on
For an extra $10 a month you can add a landline phone with your Australia Post Broadband service. It includes unlimited calls to standard Australian local, national and mobile numbers.
Keep in mind: Australia Post Broadband doesn’t support international calls as part of the voice add-on. If you wanted to get a landline to make international calls, you won’t be able to do this with Australia Post Broadband.
Which rivals are giving Australia Post Broadband a run for its money?
For cheaper plans:
Flip has some of the cheapest NBN plans on Finder, along with 6-month sign-up discounts that reduces its monthly cost even further.
For reliable speeds:
Exetel's plan prices are cheaper than Australia Post's on faster speed tiers, plus it's usually one of the top performers in the ACCC's broadband performance report.
For cheaper plans:
Tangerine offers cheaper NBN plans than Australia Post and has competitive typical evening speeds too.
Ready to sign up to Australia Post broadband?
Signing up to Australia Post broadband is straightforward once you've decided on an NBN plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.
What if I'm moving house? After you sign up with Australia Post, it will provide you with an estimated connection date. If you're already on the NBN network, Australia Post says that you should be connected within 1 business day. If you're already with Australia Post Broadband and you request to move your service to a new address, it may charge you broadband service relocation fee of $25.
Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
We've researched and reviewed hundreds of internet plans to make our guides as helpful as possible. Our expertise is highlighted across numerous TV, print and digital media appearances.
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We keep our product database of 65 internet providers updated regularly with the latest broadband deals. Our guides are carefully reviewed and fact-checked.
We're here to help
Since 2015, we've helped over 1 million Australians find the right broadband plan for their household. We explain plan features and prices simply to help you make your decision.
Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to.
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Australia Broadband will stop selling internet services from 1 July 2024. Existing customers are being advised to switch to a different provider by 30 June 2024. You can compare internet plans on Finder if you're looking for an alternative.
