- 10% discount when you bundle its mobile and broadband plans
- Large choice of 8 NBN plans to meet different household needs
- Customer support options are lacking
While you may know and trust Australia Post for its delivery services, it's a relatively new entrant in the broadband arena.
It offers NBN plans with unlimited data and no-lock in contracts, with prices on the majority of its NBN plans roughly equal to the average cost in Finder's database.
However, its typical evening speeds during the busy hours of the day (7-11pm) don't reach the maximum possible across any of the speed categories. This can be hard to overlook when there isn't much in the way of additional perks to make up for it.
Australia Post could be right for you if:
It may not be the right fit for you if:
Australia Post offers plans across all existing NBN speed categories, from NBN 12 to NBN 1000.
For the NBN 12 through to NBN 100 plans, its prices are roughly in line with the average in Finder's database. However, for the NBN 250 and NBN 1000 plans, its prices are more expensive than average.
You can BYO modem, but if you need to buy one from Australia Post, it will cost $149 including shipping. This is about the same as the average cost of modems on Finder.
Australia Post only offers 1 specific fixed wireless plan - the Everyday Wireless also known as NBN 75. It'll set you back $74 a month (without any discounts).
This is slightly more expensive than the average cost of similar plans on Finder ($70) but you do get decent speeds in return.
Australia Post is not part of the ACCC broadband performance report, so the reliability of its speeds cannot be officially verified.
Based on its advertised typical evening speeds for NBN plans, you're unlikely to hit the maximum speed on any of its plans.
If maximum typical evening speeds are important to you, you may want to look at other providers.
You can get in touch with Australia Post in the following ways:
Australia Post's broadband plans don't offer much in the way of features, but you do get:
For an extra $10 a month you can add a landline phone with your Australia Post Broadband service. It includes unlimited calls to standard Australian local, national and mobile numbers.
Flip has some of the cheapest NBN plans on Finder, along with 6-month sign-up discounts that reduces its monthly cost even further.
Exetel's plan prices are cheaper than Australia Post's on faster speed tiers, plus it's usually one of the top performers in the ACCC's broadband performance report.
Tangerine offers cheaper NBN plans than Australia Post and has competitive typical evening speeds too.
Signing up to Australia Post broadband is straightforward once you've decided on an NBN plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.
What if I'm moving house?
After you sign up with Australia Post, it will provide you with an estimated connection date. If you're already on the NBN network, Australia Post says that you should be connected within 1 business day. If you're already with Australia Post Broadband and you request to move your service to a new address, it may charge you broadband service relocation fee of $25.
Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.
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