Australia Post Broadband
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Australia Post broadband review

Our verdict: Australia Post’s NBN plans are reasonably priced but its speeds can be a bit lacking for how much you end up paying.

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Pros

  • 10% discount when you bundle its mobile and broadband plans
  • Large choice of 8 NBN plans to meet different household needs

Cons

  • Customer support options are lacking

Compare Australia Post broadband plans

1 - 3 of 7
Name Product Data Allowance Typical download speed Price Hid Compare Box!
Australia Post Broadband Basic
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $99
Unlimited Data
Data
Unlimited Data
11Mbps
nbn™12
Speed
11Mbps
nbn™12
$54
per month
Min total cost is $54 for first month
Price
$54 per month
Min total cost is $54 for first month
Australia Post Broadband Standard
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $99
Unlimited Data
Data
Unlimited Data
24Mbps
nbn™25
Speed
24Mbps
nbn™25
$64
per month
Min total cost is for first month
Price
$64 per month
Min total cost is for first month
Australia Post Broadband Everyday
NBN
Month-to-month
OFFER: $59.20/mth for the first 6 months, then $74/mth. Eligibility criteria, T&Cs apply. Ends 7.1.24
  • Month-to-month
  • BYO modem or purchase for $99
Unlimited Data
Data
Unlimited Data
48Mbps
nbn™50
Speed
48Mbps
nbn™50
$59.20
per month
Min total cost is $59.20 for first month
Price
$59.20 per month
Min total cost is $59.20 for first month
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1 - 1 of 1
Name Product Data Allowance Typical download speed Price Hid Compare Box!
Australia Post Broadband Everyday Wireless
NBN
Month-to-month
OFFER: $59.20/mth for the first 6 months, then $74/mth. Eligibility criteria, T&Cs apply. Ends 7.1.24
  • Month-to-month
  • BYO modem or purchase for $99
Unlimited Data
Data
Unlimited Data
66Mbps
nbn™75
Speed
66Mbps
nbn™75
$59.20
per month
Min total cost is $59.20 for first month
Price
$59.20 per month
Min total cost is $59.20 for first month
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Australia Post NBN review: Our verdict

While you may know and trust Australia Post for its delivery services, it's a relatively new entrant in the broadband arena.

It offers NBN plans with unlimited data and no-lock in contracts, with prices on the majority of its NBN plans roughly equal to the average cost in Finder's database.

However, its typical evening speeds during the busy hours of the day (7-11pm) don't reach the maximum possible across any of the speed categories. This can be hard to overlook when there isn't much in the way of additional perks to make up for it.

Australia Post could be right for you if:

  • You want to bundle NBN and mobile to receive a discount. Get 10% off by bundling Australia Post's broadband and mobile services. The discount only applies on your mobile plan.

It may not be the right fit for you if:

  • You want NBN plans with high typical evening speeds. Australia Post Broadband's typical evening speeds don't land on the maximum achievable across any of its NBN plans.

Read a more detailed review on


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Value for money

Australia Post offers plans across all existing NBN speed categories, from NBN 12 to NBN 1000.

For the NBN 12 through to NBN 100 plans, its prices are roughly in line with the average in Finder's database. However, for the NBN 250 and NBN 1000 plans, its prices are more expensive than average.

You can BYO modem, but if you need to buy one from Australia Post, it will cost $149 including shipping. This is about the same as the average cost of modems on Finder.

Australia Post only offers 1 specific fixed wireless plan - the Everyday Wireless also known as NBN 75. It'll set you back $74 a month (without any discounts).

This is slightly more expensive than the average cost of similar plans on Finder ($70) but you do get decent speeds in return.

  • Good to know: If you're specifically looking for a fixed wireless NBN plan, there are other providers that can offer you cheaper alternatives.

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Performance

Australia Post is not part of the ACCC broadband performance report, so the reliability of its speeds cannot be officially verified.

  • Why does this matter? The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised as a measure of reliability.

Based on its advertised typical evening speeds for NBN plans, you're unlikely to hit the maximum speed on any of its plans.

If maximum typical evening speeds are important to you, you may want to look at other providers.

  • Good to know: Maximum speed is the fastest speed you can get on an NBN speed tier. For example, NBN 100 plans come with a maximum speed of 100Mbps.

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Customer service

You can get in touch with Australia Post in the following ways:

  • Call its broadband customer service line between 8:30am and 6pm AEST Monday to Friday.
  • Call its broadband technical support Monday to Friday between 8am and 9pm AEST and Saturday and Sunday 8:30am to 6pm AEST.

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Bonus features

Australia Post's broadband plans don't offer much in the way of features, but you do get:

📞 Voice add-on

For an extra $10 a month you can add a landline phone with your Australia Post Broadband service. It includes unlimited calls to standard Australian local, national and mobile numbers.

  • Keep in mind: Australia Post Broadband doesn’t support international calls as part of the voice add-on. If you wanted to get a landline to make international calls, you won’t be able to do this with Australia Post Broadband.

Which rivals are giving Australia Post Broadband a run for its money?

For cheaper plans:

Flip logo

Flip has some of the cheapest NBN plans on Finder, along with 6-month sign-up discounts that reduces its monthly cost even further.

For reliable speeds:

boost logo

Exetel's plan prices are cheaper than Australia Post's on faster speed tiers, plus it's usually one of the top performers in the ACCC's broadband performance report.

For cheaper plans:

tangerine logo
Tangerine offers cheaper NBN plans than Australia Post and has competitive typical evening speeds too.

Ready to sign up to Australia Post broadband?

Signing up to Australia Post broadband is straightforward once you've decided on an NBN plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.

phone

What if I'm moving house?
After you sign up with Australia Post, it will provide you with an estimated connection date. If you're already on the NBN network, Australia Post says that you should be connected within 1 business day. If you're already with Australia Post Broadband and you request to move your service to a new address, it may charge you broadband service relocation fee of $25.

Make sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.

If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.


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