fibre broadband connection

National Broadband Network: Upgrade Guide

Once NBN services become available in your area, it is time migrate your existing landline phone and internet service over to the new network.  Your current service provider may contact to inform you that the NBN has arrived at your location or nbn™ will notify you by mail for details about the upgrade process.

What is the NBN?

The National Broadband Network is Australia’s new high-speed broadband network.  It’s purpose is to replace the existing or upgrade the existing telecommunications networks that we currently use to receive phone services and to access the Internet.

The upgrade to the National Broadband Network is compulsory and isn't done automatically.  The existing Telstra phone network and ADSL/2+ services delivered over the network will be switched off 18 months after the area goes live.  However, you'll get plenty of warning from your existing provider and from nbn™ who will mail you to notify you of the disconnection.

Depending on the area you're in, the NBN technology and upgrade process may differ.  If you're unsure what technology your area will be covered by, contact your service provider or nbn™ to find out.  Read our comprehensive NBN rollout guide for more information.

Step 1: Contacting your service provider

Once the NBN becomes available in your area, you can contact an Internet Service Provider to get you connected.  This may be your current internet or phone provider, or may be an entirely new provider. nbn™ provides a search feature on its website which lists the service providers who are able to provide Internet or phone services in your particular area.

It may be checking out the offerings of different service providers and ask for price matches to get the best deal.  There are also service providers who offer free trials and no-contract options.  If you find a better NBN deal, you may want to ask your current service provider to see if they're willing to match the price.

Current NBN Offer

$59.99 TPG NBN Plan with Unlimited Data Usage (inc. Home Phone) - 6 Month Plan

TPG has dropped the price of their Unlimited Data and Included Home Phone deal to $59.99 on a 6-month contract. What are you waiting for? Take advantage of this amazing deal today.

Step 2: Installation

Some NBN technologies will require a technician to visit your premises to perform a network installation.  A standard NBN installation is free of charge, however, some ISPs may charge a set-up fee or sign you up to a long-term contract.

TechnologyPopulation coveredTechnician Installation required
Fibre to the Premises
An NBN technician will come out to install the external NBN utility box and internal NBN connection box.
Fibre to the Node
(Unless speeds fail to reach the mandated 25 Mbps download speed requirement. In that case, NBN will install a central filter at the premises.)
Fibre to the Basement
(Unless speeds fail to reach the mandated 25 Mbps download speed requirement. In that case, NBN will install a central filter at the premises.)
Hybrid Fibre-Coaxial
(The installation process for HFC is currently still being developed ahead of the product launch in 2016)
Fixed Wireless~5%Yes
An NBN technician will come out to install the NBN wireless antenna on the rooftop and internal NBN connection box.
Long Term Satellite~3%Yes
An NBN technician will come out to install the NBN satellite dish on the rooftop and internal NBN connection box.

Step 3: Installing your new end user equipment

Once the NBN installation is complete and your service provider has completed their network configuration, you should be able to connect the NBN using your new NBN-compatible router or modem.

If you're in the NBN Fibre to the Premises (FTTP), Fixed Wireless or Satellite footprints, your Internet connection will be delivered to a single port on the NBN-provided connection box (or NTD).  To share your Internet connection with multiple devices within your home, you may need a new NBN-compatible router with Wi-Fi functionality.  Your Internet Service Provider (ISP) may supply you with a compatible router as part of your plan, or you may need to purchase the router yourself.

If you're in the NBN Fibre to the Node (FTTN) or Fibre to the Basement (FTTB) footprints, your Internet connection will be delivered to the first phone port at your premises.  Your Internet Service Provider (ISP) should provide you with an NBN-compatible VDSL modem.

Step 4: Porting your phone number

If you have decided to go with a new service provider, you may wish to port your phone number over to the new provider to continue receiving calls made to your existing phone number.  Ask your new service provider to see if the phone porting option.

Phone porting 101

During this period, it is important that you do not to cancel your existing phone service until your phone number has been successfully ported to your new provider.  Cancelling your service early may lead to a permanent loss of your phone number.

Step 5: Enjoy your new high-speed broadband experience!

Congratulations!  You've now connected to the National Broadband Network.

Kenneth Tsang

Kenneth is the publisher for Broadband and Internet TV at He's currently studying Geospatial Engineering at UNSW. You could say he's a bit of an NBN geek.

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