Tangerine's cheaper plans under $20 are fairly standard, matching up almost exactly with those from other budget Telstra providers such as ALDImobile.
In particular, the $19.90 plan is basically the same as its competitors, offering 10GB a month. This is around industry standard.
Again like most providers, when it comes to data, you'll get better value if you sign up to a larger plan.
Good to know: 3 of Tangerine's 5 mobile plans are below the $1/GB of data benchmark. But these are the mobile providers 3 largest plans.
Coverage
Tangerine uses parts of the Telstra 3G, 4G and 5G network for its plans.
Telstra's wholesale network reaches 98.8% of the population.
This is still wider coverage than either Optus or Vodafone.
You shouldn't have problems in metro areas, but may notice a dip in reception in rural and regional areas compared to plans on the full Telstra network (which reach 99.5% of Aussies).
Customer service
Tangerine's support services are available 8:30am-7pm AEST Monday to Friday, or 9am-6pm weekends. You can:
Ring up the call centre to get over-the-phone help
Chat to a customer service agent via live chat on the website
Leave a message on the Tangerine Facebook page
Good to know: You can also contact Tangerine via a Whatsapp phone number; however, response speed time can vary.
Bonus features
Tangerine's plans are feature-light, with just a couple of options on some plans.
✈️ 24-hour roaming pack
When you travel overseas in selected countries, a 24-hour roaming pack will automatically activate.
Like all international roaming, it is expensive though – For a $25, 5 day pack you'll only get 1GB of data, 60 minutes of talk and 60 texts.
All other countries have expensive pay-as-you-go data and calls, making a local or travel SIM a much better option.
🌏 International inclusions
All of Tangerine's plans that cost $20 or more come with unlimited calls to 15 countries.
This is a welcome extra if you frequently call friends or family overseas, but is also widely available from cheaper providers.
Which rivals are giving Tangerine a run for its money?
Although Tangerine's plans are decent, there are other providers with great features that are worth considering.
For cheaper data:
Looking at Tangerine's 100GB mobile plan? Big-data users can get the same chunk of data for almost half the price with Circles.Life's 100GB plan.
For more extras:
ALDImobile is another provider on the Telstra wholesale network. Its plans are quite similar to Tangerine but with more extras like data rollover.
For a bundling discount:
If you're looking to bundle your NBN and mobile under the same provider, Mate offers a better deal than Tangerine, with a $10 monthly discount.
Ready to sign up to Tangerine mobile?
Once you've decided which Tangerine plan you like, you'll simply have to fill out a few details. From there Tangerine will take care of the rest. SIM delivery is free via standard postage, but can take up to 10 business days to arrive at your door.
What if I want to keep my current phone number? You can choose to keep your current number during the SIM activation process (which requires you to ring up Tangerine). The activation and transfer process should take between 10 minutes and 1 hour.
We've researched and reviewed hundreds of phone plans to make our guides as helpful as possible. Our experts can be seen across TV, print and digital media.
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Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney.
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