How do I make a claim with Zurich?

If you or your beneficiaries need to make a claim on your Zurich life insurance policy, you'll need to call Zurich as soon as possible on 131 551. You'll then need to fill in a claim form and return it to the insurer along with any medical certificates or other supporting documents required. Once Zurich's Claims Team receives your claim form they will contact you within 24 to 48 hours.

Will my Zurich life insurance premiums go up each year as I get older?

This depends on whether you choose stepped or level premiums. Level premiums do not increase as you age, while stepped premiums increase at each policy anniversary based on your age. However, it's worth mentioning that level premiums will also increase due to policy fee changes, rate increases and indexation.

Will I need to undergo a medical examination before purchasing Zurich life insurance?

No medical test is required if you buy a Zurich Ezicover direct life insurance policy. However, medical tests may be required for other policies.

How do I adjust my level of Zurich life insurance cover?

You can change your level of cover at any time by phoning Zurich Australia on 1800 394 268.

I have a pre-existing medical condition – will I still be able to get Zurich life insurance?

That depends on the condition. You have a responsibility to disclose full details of your condition to the insurer so that Zurich can decide whether or not to provide you with cover. Some conditions are automatically covered while others may require additional medical information and may lead to a higher premium. Certain conditions will be excluded.

Is Zurich Australia a reputable, established insurer?

Yes. Zurich Australia can trace its roots back to the 1920 founding of the Commonwealth General Assurance Corporation in New South Wales. It was acquired by the worldwide Zurich Insurance Group in 1961 and today employs more than 1,000 people across Australia and New Zealand. Zurich Insurance Group is a multi-line insurer that offers a wide range of insurance products and services in over 210 countries and territories.