What to do in an NBN outage

Check if it's a widespread Internet outage or if it can be easily fixed by just restarting your modem.

We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!

There's nothing worse than having your Internet crash when you're working, studying or binge-watching your favourite TV show.

Before giving in to the chaos that comes with going offline all of a sudden, find out what's causing the NBN outage.

Is it an actual NBN outage?

Your first step should be to find out if the NBN is down for other customers or if the incident is only affecting you.

There are multiple ways to action this using your mobile Internet:

  • Check your NBN provider's app or status page for notifications or updates.
  • Use a third-party website such as Down Detector to track outage reports from other users.
  • Head to your provider's social channels such as Facebook and Twitter for updates or your local community group for chatter.

We've linked to status pages for some of the most popular providers below:

  • Telstra
  • Optus
  • TPG
  • iiNet
  • Aussie Broadband
  • What if there is an outage?

    If you discover there's a network outage in your area, there's little to be done about your Internet connection. You'll need to wait until the NBN is back up and running.

    In the meantime, if you really need the Internet, consider:

    1. Hotspotting

    Your home Internet connection might be cooked but your mobile Internet connection should be unaffected. You can hotspot or tether your phone connection to other personal devices such as your laptop and tablet on both Android and iOS systems.

    • Keep in mind that you will be using up data. Pay attention to how much you have left on your mobile plan for the month before browsing or streaming away.

    2. Visiting a local cafe or library (if it's open)

    If all else fails, you can head to your local cafe, library or anywhere that offers public Wi-Fi until your home connection is back up and running. It's probably your best option if you don't have enough mobile data for hotspotting.

    What if it's just affecting your Internet?

    If the issue is isolated to your household only, there are a couple of steps to try to get it working again:

    1. Restart your modem

    Sometimes it's just as easy as that. Unplug your modem, wait 2–3 minutes and then plug it back in.

    If the light turns green, you've hit gold and should be good to go. If not, it could be worth calling up the big guns.

    2. Call your NBN provider

    Contact your NBN provider's technical support team and see if they have any solutions. There could be a problem from their end.

    Frequently asked questions

    More guides on Finder

    Get the best deal on your Internet plan

    Ask an Expert

    You are about to post a question on finder.com.au:

    • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
    • finder.com.au is a financial comparison and information service, not a bank or product provider
    • We cannot provide you with personal advice or recommendations
    • Your answer might already be waiting – check previous questions below to see if yours has already been asked

    Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.
    Go to site