How do the Turkey terrorist attacks impact travel insurance?

Richard Laycock 30 June 2016

Ataturk Airport in Istanbul

Policy details vary widely for Australians impacted by the attacks.

Australians are being urged to reconsider their need to travel to Istanbul after the attacks at the Ataturk International Airport in Istanbul, Europe's third busiest airport, on 29 June 2016.

The brazen attack claimed the lives of at least 40 people, with roughly another 200 wounded.

DFAT's Smartraveller website notes: "If you are concerned about the welfare of friends and family you should seek to contact them in the first instance. If you are unable to contact them directly, you can contact DFAT's 24-hour Consular Emergency Centre on +61 2 6261 3305 or 1300 555 135 within Australia."

Below, we've rounded up details of how major travel insurance providers will handle claims related to the attacks, including what happens if you want to change your travel plans.

Travel insurance claims and assistance advice for those affected by attack in Turkey

BrandsInformation
Policy coverage:

  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
  • 1Cover recommends you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements.

For emergency assistance call: +61 2 8015 6261

Budget DirectPolicy coverage:

  • Budget Direct will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

For emergency assistance call: +61 7 3360 7735

CoverMorePolicy coverage:

  • If you are planning to travel to Istanbul, Cover-More encourages you to contact your travel agent or airline as soon as possible as some travel providers are waiving the cost to change itineraries directly impacted by this event.
  • While terrorism is not a general exclusion under Cover-More policies, it's excluded under certain benefits. Accordingly, coverage will depend on the benefit being claimed.

For emergency assistance call: +61 2 8907 5619

Fast CoverPolicy coverage:

  • If you are looking to change your travel arrangements Fast Cover recommends you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements.
  • Fast Cover will assess all claims in accordance with your Product Disclosure Statement (PDS) and your Certificate of Insurance. Your cover will depend on the type of plan you purchased and your particular circumstances.

For emergency assistance call: +61 7 3305 7499

Go InsurancePolicy coverage for Single Trip policies purchased prior to 29 June 2016 and trips booked under Annual Multi Trip policies prior to 29 June 2016:

  • Overseas medical expenses. There is provision within the policy to cover policyholders if they are injured as a result of terrorism.
  • Disruption experienced post-departure. Claims for disruption to scheduled travel arrangements post-departure are considered under Section 1 or Section 10 of your policy disclosure statement (PDS).
  • Claims for disruption to scheduled travel arrangements post-departure. There is provision within the policy for amendment costs or reimbursement of irrecoverable payments made in the event of total cancellation (Section 1) due to the Turkey airport attack.
  • No cover for Single Trip and Multi Trip policies purchased after 28 June 2016

For emergency assistance call: 1300 819 888 

Skiinsurance.com.auPolicy coverage:

  • Limits, conditions and exclusions apply under your policy and for full details you should refer to the Product Disclosure Statement and Certificate of Insurance you received when you purchased your travel insurance.
  • 1Cover recommends you contact your travel agent or travel provider regarding the best option in altering your trip. Some travel providers may provide penalty free options to amend travel arrangements.

For emergency assistance call: +61 2 8015 6261

Turkey has been on the DFAT watchlist for a while now, with 15 of it's cities and provinces on the DFAT reconsider your need to travel list. The city of Diyarbakir is on DFAT's do not travel list, as is any area in Turkey that is within 10 kilometres of the Syrian border.

These attacks could not have come at a worse time for tourism in Turkey. Global travel to Turkey has been steadily decreasing. Departures from Australia are also at a seven-year low.

April has typically been a strong month for Australians travelling to Turkey to commemorate ANZAC Day. The centennial commemorations for ANZAC Day 2015 saw a record number of Australians travelling to Turkey, with 13,000 departures from Australia in April. However, in April 2016 Australia saw just 2,400 departures its shores bound for Turkey.

deepspace / Shutterstock.com

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