Who is Hume Bank owned by?

Hume Bank is a customer-owned bank, which means it is owned by its customers, rather than shareholders.

How do I contact Hume Bank?

You can call Hume Bank on 1300 004 863 (Monday to Friday 8am to 5:45pm and Saturday 9:30am to 12pm). Alternatively, you can email Hume Bank at hume@humebank.com.au.

Hume Bank Home Insurance review

Hume Bank home insurance often costs around 10% more than average, but includes useful extras like solar panel cover.
The policy offers generous jewellery cover up to $7,500, but lacks underinsurance protection.
The insurer, Allianz, received complaints through AFCA similar to other large providers.

Our verdict

Pros

Allianz, the provider of Hume Bank's cover, won a range of Finder's customer satisfaction awards.
Lots of added extras are covered, including solar panels, storm surge, lock replacement, and environmental upgrades.
Up to $7,500 is covered for jewellery, which is generous considering most brands cover around $5,000.

Cons

There's no choice to add underinsurance protection, a popular benefit offered by around 40% of insurers.
Hume Bank's 14-day cooling off period is shorter than most, with some brands offering up to 30 days.
There is some ambiguity over certain benefits, including "reasonable costs" for home office contents.

How does Hume Bank compare with other popular providers?

Price

Finder research indicates that, on average, a Hume Bank home insurance policy is around $3,033 a year - that's around 10% more expensive than average. However, the price of your own policy could be vastly different, as quotes are based on the specific details of your home.

Provider	Average cost	Apply
	$3,033.34	More info
	$1,241.44	Get quote
	$2,126.715	Get quote
	$831.86	More info
	$1,125.97	More info

Methodology

Compare Hume Bank home insurance policies

3 of 3 results

Finder Score	Fire, Storm & Theft Damage
8.3 Great Hume Bank Home and Contents Insurance	8.3 Great	Optional	Discount: Get up to 10% off your first year's premium when you quote and buy a new Home Insurance policy online. T&Cs apply.	View details Compare product selectionCompare	loading
8.3 Great Hume Bank Contents Insurance	8.3 Great	Optional	Get up to 10% off your first year's premium when you quote and buy a new Home Insurance policy online. T&Cs apply.	View details Compare product selectionCompare	loading
8.4 Great Hume Bank Building Insurance	8.4 Great	Optional	Get up to 10% off your first year's premium when you quote and buy a new Home Insurance policy online. T&Cs apply.	View details Compare product selectionCompare	loading

Showing 3 of 3 results

Finder Score - Home insurance

We crunch eligible home insurance products in Australia to see how they stack up. We rank over 50 products on 16 different features, including price. We end up with a single score out of 10 that helps you compare home insurance a bit faster. We assess home and contents, building only and contents only products individually.

Read the full methodology

What additional cover options are available?

Hume Bank home insurance offers a range of optional covers, including:

Accidental damage: Available for both buildings and contents, accidental damage protects you in the event of unexpected damage, caused unintentionally. For example, spilling a tin of paint on your carpet.
Motor burnout: Available for both buildings and contents, motor burnout covers you if an electrical current damages your household electrical motors.
Domestic workers' compensation: Only offered in Tasmania, WA and the ACT, this covers you if a domestic worker suffers an injury or illness due to the work at your home.
Portable contents: Available for both buildings and contents, this covers loss or damage to personal items designed to leave your insured address, such as a handbag or jewellery.

How to make a claim

To claim on your Hume Bank home insurance policy, you can fill out a secure online form or give Allianz a call on 1300 555 030. Before you start your claim, you should have details on hand including reasonable proof of loss, your policy information, information about the incident, details about the loss or damage, and information about anyone else involved.

Hume Bank home insurance complaints information

Hume Bank home insurance is provided by Allianz Australia Insurance. In the 2024-2025 financial year, the Australian Financial Complaints Authority (AFCA) received 765 complaints in relation to Allianz' home building insurance and 138 in relation to its home contents insurance. However, the insurer is one of the largest in the country and its complaints numbers are similar to that of other very large insurers, including QBE, which received a combined 738 complaints for its home and contents cover.

FAQs

Finder writers are subject matter experts and use primary sources, in-depth research and interviews with other experts to ensure you're getting accurate, up-to-date information. Articles are fact checked in line with our editorial guidelines.

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Written by

Nicola Middlemiss

Journalist

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Nicola Middlemiss is a journalist with nearly a decade of experience in personal finance and insurance. She has contributed to Domain, Yahoo Finance, Money Magazine and Insurance Business Australia, offering in-depth insights into commercial insurance in the Australian market. Nicola holds a Bachelor’s degree in English from the University of Leeds and a Tier 1 General Insurance (General Advice) certification, which complies with ASIC standards. See full bio

Nicola's expertise

Nicola has written 170 Finder guides across topics including:

Personal finance
Personal insurance, including car, health, home, life, pet and travel insurance
Commercial business insurance

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Hume Bank Home Insurance review

Although more expensive than average, Hume’s home insurance has plenty of benefits and is backed by one of the biggest insurers in Australia.