Infinity Broadband offers NBN plans with a variety of data limits, download speeds and voice line services.
What services does Infinity Broadband offer?
Infinity Broadband offers several NBN services, including fibre to the premises (FTTP) and fixed wireless. Each plan offers a different monthly download limit.
Infinity's plans start at 30GB per month and go up to 1200GB per month. For an additional fee, you can increase the download speed on any of the plans. You can also add a phone service to any plan.
Each service that Infinity Broadband provides is locked to either a 12 or 24 month contract. Note that Infinity Broadband does not provide any ADSL services.
How much does Infinity Broadband cost?
Setup costs vary depending on the service you choose and the length of your contract. An NBN modem is not included in the setup cost and must be purchased through Infinity Broadband. There are two different models available and, upon enquiry, Infinity Broadband will recommend the device that is best suited for your internet needs.
The modems available cost $40 or $99.
Depending on your area, Infinity Broadband offers either VoIP or Uni-V voice services. Adding a VoIP phone service begins at an additional $9.95 for the Starter voice plan and increases to an additional $35 for the Uncapped All voice plan. Uni-V voice plans cost an additional $9.95 per month and support most existing telephone handsets and requires no re-configuration or changes. Infinity Broadband also offers an ATA (analogue telephone adaptor) for an additional $60 (including delivery).
What additional services are included?
Infinity Broadband offers an NBN Battery Back Up Service to Uni-V customers. In the event of a power failure, this service can provide the continuation of telephone capabilities for a standard, non powered, home telephone for up to five hours.
Where required, NBN Co will install a power supply with battery backup unit. A network termination device will also be installed to support the Battery Back Up Service. Note that if you are a VoIP customer, your telephone service will not work if a power failure occurs.
What voice options are provided?
Infinity Broadband offers two telephone options, VoIP and Uni-V. The VoIP phone service plans cost $9.95 for the Starter voice plan, $14.95 for the Uncapped national voice plan, and $35 for the Uncapped all voice plan.
The cost for local, national and mobile calls vary depending on the voice plan you choose. Calls to 13 and 1300 numbers cost $0.35 uncapped, anytime.
Uni-V voice plans cost an additional $9.95 per month and support most existing telephone handsets and requires no re-configuration or changes. Local calls (landline) cost $0.03 per minute, National calls (landline) cost $0.04 per minute, and Australian mobile calls cost $0.09 per minute. Calls to 13 and 1300 numbers cost $0.30.
- NBN Battery Back Up Service. This Infinity Broadband service provides telephone capabilities for up to five hours if there is a power outage.
- Modem costs. You will need to purchase a modem through Infinity Broadband.
- Price Point. Overall, Infinity Broadband is more expensive than its competitors. Optus provides NBN bundles at a cheaper price point and without any download data limits.