Goodtel NBN review

Our verdict: Goodtel's plans are a bit higher than usual, but this is offset by its role in supporting charitable causes.

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Pros

  • 14-day risk-free trial
  • 50% of profits donated to charity partners
  • Get customer support 7 days a week
  • 100% carbon neutral

Cons

  • Prices are higher than average

Compare Goodtel NBN plans

Finder Score Internet speed Monthly price Special offer Description Rewards
Goodtel logo
Finder score
Goodtel NBN 25/10
NBN
Month-to-month
No special offer
Finder score
Nbn25
Typical evening speed not provided
$78.90
per month
No special offer
More info
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Goodtel logo
Finder score
Goodtel NBN 50/20
NBN
Month-to-month
SAVE $12.90
$92.90
$80
for the first month
$80 min. total cost
Finder score
Nbn50
Typical evening speed not provided
$92.90
per month
SAVE $12.90
$92.90
$80
for the first month
$80 min. total cost
$80 for first month, then $92.90/mth. T&Cs apply.
More info
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Goodtel logo
Finder score
Goodtel NBN 100/20
NBN
Month-to-month
No special offer
Finder score
Nbn100
Typical evening speed not provided
$99.90
per month
No special offer
More info
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Goodtel logo
Finder score
Goodtel NBN 500/50
NBN
Month-to-month
No special offer
Finder score
Nbn500
Typical evening speed not provided
$99.90
per month
No special offer
More info
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Goodtel logo
Finder score
Goodtel NBN 1000/100
NBN
Month-to-month
No special offer
Finder score
Nbn1000
Typical evening speed not provided
$129
per month
No special offer
More info
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Goodtel logo
Finder score
Goodtel NBN 500/200
NBN
Month-to-month
No special offer
Finder score
Nbn500
Typical evening speed not provided
$140
per month
No special offer
More info
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Goodtel logo
Finder score
Goodtel NBN 2000/100
NBN
Month-to-month
No special offer
Finder score
Nbn2000
Typical evening speed not provided
$190
per month
No special offer
More info
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How the Finder Score helps you find a better broadband plans

We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.

Features Data allowance Price Description
Goodtel logo
Goodtel Mobile broadband 15GB
Mobile broadband
Wholesale Telstra network
Month-to-month
  • 4G/5G network
  • Month-to-month
  • BYO device
15GB
15GB
$25
per month
$0 setup fees, $25 min. total cost
$25 per month
$0 setup fees, $25 min. total cost
More info
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Goodtel logo
Goodtel Mobile broadband 29GB
Mobile broadband
Wholesale Telstra network
Month-to-month
  • 4G/5G network
  • Month-to-month
  • BYO device
29GB
29GB
$34
per month
$0 setup fees, $34 min. total cost
$34 per month
$0 setup fees, $34 min. total cost
More info
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Goodtel logo
Goodtel Mobile broadband 100GB
Mobile broadband
Wholesale Telstra network
Month-to-month
  • 4G/5G network
  • Month-to-month
  • BYO device
100GB
100GB
$48
per month
$0 setup fees, $48 min. total cost
$48 per month
$0 setup fees, $48 min. total cost
More info
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Goodtel logo
Goodtel Mobile broadband 150GB
Mobile broadband
Wholesale Telstra network
Month-to-month
  • 4G/5G network
  • Month-to-month
  • BYO device
150GB
150GB
$63
per month
$0 setup fees, $63 min. total cost
$63 per month
$0 setup fees, $63 min. total cost
More info
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Goodtel logo
Goodtel Mobile broadband 400GB
Mobile broadband
Wholesale Telstra network
Month-to-month
  • 4G/5G network
  • Month-to-month
  • BYO device
400GB
400GB
$78
per month
$0 setup fees, $78 min. total cost
$78 per month
$0 setup fees, $78 min. total cost
More info
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Goodtel is not currently available via Finder. You can head to the Goodtel website or compare alternative plans available below.

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Goodtel NBN review: Our verdict

Goodtel's main draw is its goodwill aspect where it donates 50% of profits to its charity partners. You have the option to choose which charity to support when you sign up to a plan.

This is balanced out by its fairly high prices. Apart from the NBN 25 plan, Goodtel's prices are higher than the Finder average for each speed tier by a couple of dollars.

You should consider opting for Goodtel if

  • You'd like to support a charitable cause through Goodtel.
  • Signing up to an environmentally friendly provider is important to you.
  • Availability of customer support throughout the week is a priority.
  • You'd like to try before you buy – Goodtel offers a 14-day trial so you can get a refund on plan fees if you're unhappy.

But you should also think about

  • Goodtel's prices are definitely on the higher side, so if you're on a budget, you may be better off elsewhere.

Read a more detailed review on


money icon

Value for money

Goodtel's plans are not the cheapest in the market, with only the NBN 25 plan being competitively priced.

It also lacks a lot of the introductory discounts that other NBN providers offer across their range of plans.

However, if signing up to a provider with a goodwill aspect is important to you, it might still be worth your money.

Goodtel offers a BYO modem option if you already have one from your previous provider, so you don't have to fork out an additional modem cost. Otherwise, you can grab one from Goodtel for $199, which is considerably higher than the average cost on Finder ($139).

speedometer icon

Performance

Goodtel isn't included in the quarterly ACCC Broadband Performance Reports, so the reliability of its speeds can't be officially verified.

  • Why this report matters: The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised, as a measure of reliability.

Based purely on its advertised typical evening speeds, you can expect maximum speeds on all its plans, except NBN 250.

  • Good to know: Maximum speed is the fastest speed you can get on a speed tier. For example, NBN 100 plans will come with a maximum speed of 100Mbps.

customer service icon

Customer service

You can get in touch with Goodtel's team in the following ways:

  • Ring up the Goodtel call centre between 8am–10pm on weekdays, and 9am–6pm AEDT on weekends
  • Reach out via live chat on its website or sling the customer support team an email

bonus icon

Bonus features

Goodtel NBN gives you a couple of perks alongside its internet plans:

🗣️ Referral discount

Successfully refer a friend to Goodtel and both you and your friend will receive $20 off the next bill.

🆓 14-day trial

You can get a full refund on your plan fees if you're not satisfied with Goodtel's NBN connection within the first 14 days.

Ready to sign up to Goodtel?

Unfortunately, Goodtel is currently unavailable to sign up to via Finder. You'll need to visit goodtel.com.au to find a plan on its website.

Or you can continue comparing NBN plans on Finder to find a better deal for you.

Compare NBN plans

phone

What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new Goodtel plan to be activated. Keep in mind that it could take up to 4 weeks to get connected.

Be sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet services.

If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.


Sources


To make sure you get accurate and helpful information, this guide has been edited by David Gregory as part of our fact-checking process.
Saakshi Gupta's headshot
Written by

Writer

Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne. See full bio

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