Prior to its closure, Connect Broadband promised high-speed broadband free from peak-hour slowdown.
Connect Broadband no longer offers broadband services within Australia. For an overview of providers that do offer broadband plans, head over to our broadband plan comparison page.
What services does Connect Broadband offer?
Connect Broadband offers high-speed ADSL2+ and NBN broadband services to residents across Australia along with home phone services delivered over the Internet using voice-over-IP (VoIP) technology. These services are all available on month-to-month and 24-month contracts, with both ADSL and standard NBN services including unlimited data every month. Premium NBN plans that promise congestion-free broadband, meanwhile, come with 2000GB of monthly data.
Speed-wise, Connect Broadband's ADSL plans offer maximum download speeds of 20Mbps, subject to factors such as how far you live from your local telephone exchange and the quality of the copper lines installed at your house. On the NBN front, Connect Broadband's standard NBN plans support all four NBN speed tiers, while its Premium NBN plans support the 25Mbps, 50Mbps and 100Mbps speed tiers.
How much does Connect Broadband cost?
Connect Broadband's Internet services start at a month for a traditional ADSL2+ plan with unlimited data and pay-as-you-go calls. If your house isn't set up for naked DSL, you'll need to go with the Bundle plan which includes line rental for a month.
Standard NBN plans range from a month for a 12Mbps connection and goes up to for the fastest 100Mbps connection. Premium NBN plans begin at a month for 25Mbps and increase to a month for 100Mbps.
Connect Broadband charges a $99 set-up fee on all its month-to-month plans, but they waive the fee if you sign up for 24 months. Connect Broadband will also waive the set-up fee if you purchase one of its modems along with your plan, the cheapest of which is the $99 Cisco SPA112 VoIP modem.
If you're looking for extra call value, Connect Broadband offers three voice packs that you can add to its ADSL and NBN plans. The Chat OldSchool pack comes with unlimited local and national calls for $10 extra a month. The Chat Mobiles pack includes the same plus unlimited calls to Aussie mobiles for $25 extra a month, and the Chat OverLoad pack includes all that plus unlimited calls to 13/1300 numbers for $30 extra a month.
Should you go over your monthly limit on one of Connect Broadband's Premium NBN plans, you'll be automatically charged $10 for an extra 50GB. If you use that up, Connect Broadband will continue charging you at $10 per 50GB for the rest of the month.
Finally, if you sign up with Connect Broadband for 24 months and want to cancel your service early, you'll be slugged with an early termination charge of $300 less $12.50 for each month you've spent on contract.
What additional services are included?
All of Connect Broadband's ADSL plans come with a free upgrade to the NBN when it's available in your area, a welcome assurance considering all ADSL services are being switched off as the NBN rolls out.
Connect Broadband's Premium NBN plans also come with a few additional services, including a static IP address and access to an Aussie account manager via email and phone for direct customer support. Speaking of which, customer support is a key selling point for Connect Broadband, with the provider promising that it will respond to all customer queries within 120 seconds regardless of which plan you sign up for.
Pros and cons of Connect Broadband
- Speedy customer support. Connect Broadband guarantees it'll respond to all customer queries within 120 seconds.
- Low-congestion NBN. Premium NBN plans promise to deliver Internet speeds unaffected by peak-hour traffic.
- Unlimited data. All ADSL and standard NBN plans come with no monthly data limits for care-free downloading.
- Pricey ADSL plans. If you need a line rental (quite likely), the $79.90 Bundle plan is on the higher side of Australian ADSL pricing.
- Poorly implemented sign-up process. Signing up for a new plan online doesn't provide you with all the options available, so you'll need to call or email Connect Broadband directly if you want to tweak your plan beyond the default options.
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