
Get exclusive tech offers and guides
Straight to your inbox
Are you getting the speeds you're paying for? Run an Internet speed test to find out.
We calculate your monthly data usage based on your Internet habits.
Straight to your inbox
We’re reader-supported and may be paid when you visit links to partner sites. We don’t compare all products in the market, but we’re working on it!
The stress of moving out and switching homes can be quite the headache. From moving furniture and pets, to making sure your home utilities will be up and running, it seems like there's always something else to keep you stressed.
While it might seem normal to get a new NBN plan when you move, if you're happy with your current provider, why not just stick with them?
We've looked at the most popular Aussie NBN providers and what services they've got in place for relocating your NBN plan to your new home.
Telstra gives you a choice of NBN relocation options based on the level of technical support, in-person assistance, installation and following consultation you'll receive. It's important to note here that no matter which option you choose, you'll need to pay a fee to get your Telstra NBN plan working at a new address.
Telstra moving house packages | Standard | Premium | Platinum |
---|---|---|---|
Service transferred to your new address | |||
Internet and Wi-Fi set up by technician | |||
Devices connected to Wi-Fi by technician | |||
Home phone installation and setup | |||
TV, sound system and additional devices connected to Internet network | |||
In-home consultation | |||
One month of Platinum help desk support | |||
Cost |
If you're happy to just get your NBN service transferred to your new address, the Standard package is probably best for you. Telstra will look after the service transfer to your new home and the rest of the setup is up to you.
If you need a little help with installing and setting up your connection, the Premium and Platinum options give technical support throughout the broadband installation process. This is only really recommended for those who aren't technologically savvy and want help with getting all their devices connected to their Wi-Fi.
Once you've decided which package is right for you, you'll need to arrange your relocation online through Telstra's Moving House portal.
Optus makes keeping your NBN plan easy when moving by taking care of the technical side of things for free.
Optus has no standard relocating fees, so you won't have to worry about paying anything once your connection is transferred. Though if you're transferring to a different NBN connection type (for example, going from FTTP to FTTN) or looking to change plans, Optus has a one-time fee of $140 for a professional NBN installation if needed. In the case that a new modem is required, Optus will send one to you for $20.
If your connection type is not serviceable at your new address, Optus will cancel your service and waive any fees.
You can send a "Relocating" request online to Optus and the team will notify you within 5 business days of any important dates and times regarding your NBN plan being activated at the new location.
Relocating your NBN with TPG is a bit complicated as a technician will always be required to manually switch your home's Internet connection to a TPG line.
After confirming your relocation request, TPG will take care of the technical side of things, providing you updates through text and email.
There are a variety of moving home fees that depend on the type of NBN connection you're moving and whether you're on a contract.
Contract structure | NBN bundle fees | FTTB bundle fees |
---|---|---|
Inside Contract | $99.95 + $99 cancellation with a no-lock-in contract | $0 and your current contract continues |
$0 with a 6 month contract | ||
Outside Contract | $99.95 with a no-lock-in contract | $0 with a no-lock-in contract |
$0 6 month contract |
If you're on a contract with TPG, your contract will automatically carry over if your service is available after relocating. If you're under an older plan with TPG, you'll be given the choice to recontract on a 6-month basis or grab a no-lock-in contract with additional setup fees.
TPG customers can submit a "TPG moving house request" online or call 1300 865 124.
iiNet, like Optus, has a streamlined NBN relocating process. With the iiNet Movers Team, the technical side of things is taken care of; however, if a technician is required, you will have to move to your new home before the process can start.
iiNet doesn't have any relocation fees if you're transferring NBN connections. However, if your new home is a different NBN connection type to your old address, or you have a non-NBN high speed broadband connection, there are additional fees involved.
iiNet is quite flexible in terms of your actual NBN plan. If you want to switch the iiNet plan you're on, you can do so by requesting it when you move.
You can book your iiNet NBN relocation online or via the phone on 1300 541 714.
Dodo has a pretty straightforward moving process. First, it will find out what technology is available in your area, then help you choose your plan, and it will organise the installation.
Your service will be disconnected automatically on your chosen date.
Dodo does not charge a moving fee for its NBN service transfers.
You can book your moving house request with Dodo online or call Dodo on 1300 193 302.
If we haven't covered your NBN provider's moving house services above, you should be able to easily find instructions on your provider's website or give them a call on their customer service line for them to walk you through the steps.
Make sure you check with your provider whether any fees are involved in the relocation process.
Getting your NBN connection online with most providers takes around 3-10 business days. This timeframe is based on the location, technology type and current setup at your new address, with many providers giving a 5-day response time.
More complicated relocations, like transferring from an HFC cable to a FTTP connection, can sometimes take up to 20 business days so it's important to give extra notice to your Internet provider to minimise your downtime.
Relocation costs are different for each provider, with some charging a blanket relocation fee and others having options based on your connection type and level of service you need.
It's important to check with your provider about specific costs you may incur, as at the end of the day the only thing you need to install when you move house is your modem and router which can easily be done yourself.
Most providers will charge additional fees for work that requires a technician or external support from the NBN, and contractual costs will also apply.
If you're moving to a newly developed NBN estate, the NBN may also charge a new development fee of $300.
If you don't want to pay the relocation fees of your provider this might be a good opportunity to change providers, upgrade to a better plan or just see what's out there.
Pop your address into the field below and we'll show you NBN plans available at your location.
Cameron Thach is a writer for Finder. Cameron has a Bachelor of Commerce from Macquarie University, with majors in Economics and Marketing. With previous experience in B2B content marketing at Lead Creation, he has an unending curiosity for all things tech and gaming. Outside of work he can be found missing jumpshots at his local basketball court.
If you're sick of slow speeds on the NBN, or just can't get connected, there are fast 4G/5G plans available for you.
Switching electricity plans should be easy. Find out what to consider in choosing the best energy plan to switch to in our guide.
Having a local support team can be helpful when you’re facing Internet troubles. We’ve compiled a list of NBN providers with Aussie call centres to help you out.
Bringing your own modem across when you sign up to a new NBN plan could save you a couple hundred dollars.
Find the best Internet plans for renters with no contracts and low prices.
We break down the different NBN connection types available, and who you need to contact in order install the NBN in your apartment.
Can't decide between TPG and iiNet? We've compared the two over a range of categories to find out which provider is better.
Here’s what to consider if you’re hiring help for your move.
AGL has released three NBN plans, giving you $15 off if you bundle your energy and Internet bills. But are you actually saving?
How does Telstra’s discounted NBN 50 plan stack up to its competitors?
Find out our expert picks for the best NBN plans this month.
Chop $5 off your plan every month, for the life of your plan.
We've rounded up the fastest Internet providers and plans around.
Grab a cheap deal with these NBN plans for under $50/month.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
finder.com.au is one of Australia's leading comparison websites. We compare from a wide set of banks, insurers and product issuers. We value our editorial independence and follow editorial guidelines.
finder.com.au has access to track details from the product issuers listed on our sites. Although we provide information on the products offered by a wide range of issuers, we don't cover every available product or service.
Please note that the information published on our site should not be construed as personal advice and does not consider your personal needs and circumstances. While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. You should consider whether the products or services featured on our site are appropriate for your needs. If you're unsure about anything, seek professional advice before you apply for any product or commit to any plan.
Products marked as 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. You can learn more about how we make money here.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labelling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
Providing or obtaining an estimated insurance quote through us does not guarantee you can get the insurance. Acceptance by insurance companies is based on things like occupation, health and lifestyle. By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. Your application for credit products is subject to the Provider's terms and conditions as well as their application and lending criteria.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.