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How to keep your NBN plan when moving house

Happy with your current NBN provider? You don’t have to switch NBN plans when you relocate unless you really want to.

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The stress of moving out and switching homes can be quite the headache. From moving furniture and pets, to making sure your home utilities will be up and running, it seems like there's always something else to keep you stressed.

While it might seem normal to get a new NBN plan when you move, if you're happy with your current provider, why not just stick with them?

We've looked at the most popular Aussie NBN providers and what services they've got in place for relocating your NBN plan to your new home.

Telstra moving house

Telstra gives you a choice of NBN relocation options based on the level of technical support, in-person assistance, installation and following consultation you'll receive. It's important to note here that no matter which option you choose, you'll need to pay a fee to get your Telstra NBN plan working at a new address.

Telstra moving house packagesStandardPremiumPlatinum
Service transferred to your new address
Internet and Wi-Fi set up by technician
Devices connected to Wi-Fi by technician
Home phone installation and setup
TV, sound system and additional devices connected to Internet network
In-home consultation
One month of Platinum help desk support

If you're happy to just get your NBN service transferred to your new address, the Standard package is probably best for you. Telstra will look after the service transfer to your new home and the rest of the setup is up to you.

If you need a little help with installing and setting up your connection, the Premium and Platinum options give technical support throughout the broadband installation process. This is only really recommended for those who aren't technologically savvy and want help with getting all their devices connected to their Wi-Fi.

How do I book an NBN relocation with Telstra?

Once you've decided which package is right for you, you'll need to arrange your relocation online through Telstra's Moving House portal.

Optus relocation services

Optus makes keeping your NBN plan easy when moving by taking care of the technical side of things for free.

Optus has no standard relocating fees, so you won't have to worry about paying anything once your connection is transferred. Though if you're transferring to a different NBN connection type (for example, going from FTTP to FTTN) or looking to change plans, Optus has a one-time fee of $140 for a professional NBN installation if needed. In the case that a new modem is required, Optus will send one to you for $20.

If your connection type is not serviceable at your new address, Optus will cancel your service and waive any fees.

How do I book an Optus NBN relocation?

You can send a "Relocating" request online to Optus and the team will notify you within 5 business days of any important dates and times regarding your NBN plan being activated at the new location.

TPG moving house services

Relocating your NBN with TPG is a bit complicated as a technician will always be required to manually switch your home's Internet connection to a TPG line.

After confirming your relocation request, TPG will take care of the technical side of things, providing you updates through text and email.

There are a variety of moving home fees that depend on the type of NBN connection you're moving and whether you're on a contract.

Contract structureNBN bundle feesFTTB bundle fees
Inside Contract $99.95 + $99 cancellation with a no-lock-in contract$0 and your current contract continues
$0 with a 6 month contract
Outside Contract$99.95 with a no-lock-in contract$0 with a no-lock-in contract
$0 6 month contract

If you're on a contract with TPG, your contract will automatically carry over if your service is available after relocating. If you're under an older plan with TPG, you'll be given the choice to recontract on a 6-month basis or grab a no-lock-in contract with additional setup fees.

How do I log a relocation with TPG?

TPG customers can submit a "TPG moving house request" online or call 1300 865 124.

iiNet moving house

iiNet, like Optus, has a streamlined NBN relocating process. With the iiNet Movers Team, the technical side of things is taken care of; however, if a technician is required, you will have to move to your new home before the process can start.

iiNet doesn't have any relocation fees if you're transferring NBN connections. However, if your new home is a different NBN connection type to your old address, or you have a non-NBN high speed broadband connection, there are additional fees involved.

iiNet is quite flexible in terms of your actual NBN plan. If you want to switch the iiNet plan you're on, you can do so by requesting it when you move.

Where can I book my iiNet relocation?

You can book your iiNet NBN relocation online or via the phone on 1300 541 714.

Dodo moving house instructions

Dodo has a pretty straightforward moving process. First, it will find out what technology is available in your area, then help you choose your plan, and it will organise the installation.

Your service will be disconnected automatically on your chosen date.

Dodo does not charge a moving fee for its NBN service transfers.

How can I book my Dodo NBN relocation?

You can book your moving house request with Dodo online or call Dodo on 1300 193 302.

Relocation with other providers

If we haven't covered your NBN provider's moving house services above, you should be able to easily find instructions on your provider's website or give them a call on their customer service line for them to walk you through the steps.

Make sure you check with your provider whether any fees are involved in the relocation process.

How long will it be before I can use my internet?

Getting your NBN connection online with most providers takes around 3-10 business days. This timeframe is based on the location, technology type and current setup at your new address, with many providers giving a 5-day response time.

More complicated relocations, like transferring from an HFC cable to a FTTP connection, can sometimes take up to 20 business days so it's important to give extra notice to your Internet provider to minimise your downtime.

What should I expect to pay when moving houses?

Relocation costs are different for each provider, with some charging a blanket relocation fee and others having options based on your connection type and level of service you need.

It's important to check with your provider about specific costs you may incur, as at the end of the day the only thing you need to install when you move house is your modem and router which can easily be done yourself.

Most providers will charge additional fees for work that requires a technician or external support from the NBN, and contractual costs will also apply.

If you're moving to a newly developed NBN estate, the NBN may also charge a new development fee of $300.

If you don't want to pay the relocation fees of your provider this might be a good opportunity to change providers, upgrade to a better plan or just see what's out there.

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