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Porting your mobile number

Keeping your current mobile number is easy, with the entire process taking as little as 2 hours.

What you need to know

  • Porting your mobile number simply means you are transferring your existing number with a new phone provider.
  • Do not cancel your current mobile plan before your number has been transferred to your new plan.
  • It usually takes up to 2 business days for porting to be complete.

How do I keep my mobile number?

Before we dive into the steps, there are 2 important things to remember when you're looking to port your number to a new provider.

  • Do not cancel your existing mobile plan before your number's been ported and you've received confirmation. If you do, you could lose your number.
  • Make sure the number is under your name. If it's not, you will need to request a change of ownership first.


To transfer your mobile number to a new plan:

1. Confirm the number is under your name

You won't be able to port your number unless you have ownership of it. If it is, you're good to go.

2. Buy your new SIM

Simply buy your new SIM either online or in-store to begin the activation process.

During sign-up, you'll receive a request to 'keep my existing number' or wording similar to this. Select this option and your new provider will handle the rest.

  • Good to know: Rules set by the Australian Communications and Media Authority (ACMA) state that a provider must allow you to port your number to another service if you request this. If your old provider refuses to let you go, you're within your right to complain.

3. Wait for porting to complete

Once you've received confirmation that your number has been ported from your new provider, your old plan will automatically be cancelled.

This can take between a few hours to 2 days. In rare cases, it can take up to a week.

Remember to pay off any final bills.

Can I use my old SIM while porting?

You should be able to use your old SIM until your number is ported.

There are a few things you should keep in mind of:

  • Make sure you've activated your new SIM once your number's been ported. Otherwise, you won't be able to make calls and texts.
  • Once you've received confirmation that your number's been ported, pay off any pending bills with your old provider.
  • Oftentimes, your last bill will be finalised after a few days but you won't be charged extra. That's because your old plan gets automatically cancelled once porting is complete.
  • Good to know: In case you run into any trouble activating your new SIM, you will still be able to browse, stream, WhatsApp and more using Wi-Fi.

Compare mobile plans for a better deal

Haven't decided which plan you're going to transfer your number to? You can check out the latest mobile deals in our comparison table below.

1 - 5 of 67
Name Product Data Price Apply Price
TPG Large
PrepaidNo lock-in contract
$15/mth for the first 6 months, then $30/mth. Eligibility criteria, T&Cs apply.
TPG Large
Prepaid
$15/mth for the first 6 months, then $30/mth. Eligibility criteria, T&Cs apply.
  • Unlimited national calls & texts
  • Vodafone 4G network
45GB
$15
per month
Go to site
View details
-50%
  • $15/mth for the first 6 months, then $30/mth. Eligibility criteria, T&Cs apply.
  • Unlimited standard national calls & texts
45 GB
Data
$15
per month
Southern Phone Finder Exclusive
PostpaidNo lock-in contract
$5/mth for the first 6 months, then $15/mth. Eligibility criteria, T&Cs apply. Ends 31.1.24
Southern Phone Finder Exclusive
Postpaid
$5/mth for the first 6 months, then $15/mth. Eligibility criteria, T&Cs apply. Ends 31.1.24
Exclusive
  • Unlimited national calls & texts
  • Optus 4G/3G network
5GB
$5
per month
Go to site
View details
Exclusive
  • $5/mth for the first 6 months, then $15/mth. Eligibility criteria, T&Cs apply. Ends 31.1.24
  • Unlimited standard national calls & texts
5 GB
Data
$5
per month
iiNet Medium Plan
PrepaidNo lock-in contract
$12.50/mth for the first 6 months, then $24.99/mth. Eligibility criteria, T&Cs apply.
iiNet Medium Plan
Prepaid
$12.50/mth for the first 6 months, then $24.99/mth. Eligibility criteria, T&Cs apply.
  • Unlimited national calls & texts
  • Vodafone 4G/3G network
16GB
$12.50
per month
Go to site
View details
-50%
  • $12.50/mth for the first 6 months, then $24.99/mth. Eligibility criteria, T&Cs apply.
  • Unlimited standard national calls & texts
16 GB
Data
$12.50
per month
Dodo $25
PostpaidNo lock-in contract
50GB/mth for the first 3 months, then 25GB/mth. Eligibility criteria, T&Cs apply. Order by 27.2.24
Dodo $25
Postpaid
50GB/mth for the first 3 months, then 25GB/mth. Eligibility criteria, T&Cs apply. Order by 27.2.24
  • Unlimited national calls & texts
  • Optus 4G/3G network
50GB
No excess data charges
$25
per month
Go to site
View details
  • 50GB/mth for the first 3 months, then 25GB/mth. Eligibility criteria, T&Cs apply. Order by 27.2.24
  • Unlimited standard national calls & texts
50 GB
Data
$25
per month
felix Subscription Unlimited
SubscriptionNo lock-in contract
$20/mth for the first 3 months, then $40/mth with code FELIX50. Eligibility criteria, T&Cs apply. Ends 31.1.24
felix Subscription Unlimited
Subscription
$20/mth for the first 3 months, then $40/mth with code FELIX50. Eligibility criteria, T&Cs apply. Ends 31.1.24
Finder Award
  • Unlimited national calls & texts
  • Vodafone 4G/3G network
Unlimited data
At speeds up to 20Mbps
$20
per month
Go to site
View details
GREEN COMPANY
  • $20/mth for the first 3 months, then $40/mth with code FELIX50. Eligibility criteria, T&Cs apply. Ends 31.1.24
  • Unlimited standard national calls & texts
Unlimited data
At speeds up to 20Mbps
$20
per month
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4 Responses

    Default Gravatar
    FaySeptember 14, 2018

    I already have a mobile phone, with no service and I am finding it difficult to get the right plan for me. 1).I can pay up to $50 per month. 2) need unlimited national calls. 3) Have access to internet.

      AvatarFinder
      JohnSeptember 14, 2018Finder

      Hi Fay,

      Thank you for leaving a question.

      You can use our mobile phone plans comparison table to help you find the plan that suits you. The page can also be filtered further by company, cost, usage type, and others for your convenience. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    DenDecember 14, 2016

    An important consideration in selecting a provider is if international roaming is available, and in what countries. I go overseas each year.

      AvatarFinder
      MayDecember 14, 2016Finder

      Hi Den Den,

      Thanks for your question.

      Global roaming service varies widely among the service providers in Australia. We have listed some of the roaming prepaid providers on our website. Open that link and on the same page, you will find the rates they charge for a specific destination/country.

      Hope this helps.

      Cheers,
      May

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