A guide to porting your mobile number
Changing providers doesn’t mean losing your number. Here’s how to keep your existing one.
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Porting your mobile number is simply the process of taking your existing number to a new service with a new mobile provider. "Porting" is basically the same as transferring, where you get to keep your original phone number and take it either to a different network or a different provider.
How to keep your mobile number
Keeping your number when you switch plans is easy. Here's how.
Find a plan and don't cancel your old one
Compare mobile plans or identify the one you want. Don't cancel your existing plan until your number has been safely ported, or you'll lose it.
Activate your new plan
Once you have your SIM from online or in-store, activate it. During this process, let them know you want to keep your old number and they'll handle the transfer for you.
Cancel your old plan after porting
If you've moved your existing number over, your old plan should cancel automatically. Alternatively, you can safely cancel your old plan by letting your previous provider know.
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How long does it take to port a mobile number?
Porting your mobile number should never take more than two days, in almost all cases. For many customers, the transfer will be done in a matter of hours.
The standard hours of number porting are:
- Monday to Friday, 8am-8pm
- Saturday, 10am-6pm
Note that number porting won't take place outside of the standard hours above. Porting is also paused during public holidays.
What is required to port a number?
Australian consumer law guarantees that you can transfer your number to a new provider no matter what. Here's what is involved in the process:
- Activate your new mobile SIM, indicating that you're porting a number.
- Your new provider will likely request a valid ID to verify your identity.
- Your old provider will ask for confirmation that you've requested a number transfer, and you'll need to authorise it.
- Your number should be transferred successfully to your new account.
What if the names on my mobile accounts don't match?
For porting a mobile number, the account name shouldn't matter at all. Account verification is done using account numbers on a postpaid plan, and dates of birth on a prepaid plan. If you're trying to transfer ownership of a number, you shouldn't have a problem so long as the number's previous owner authorises the transfer.
Can I use my old SIM while porting?
You should be able to use your old SIM all the way up until the moment the number port has been completed. Once the port is finished, you'll no longer get service on your old SIM and it's time to switch over to your new SIM.
You'll be able to use your phone throughout the porting process, since the basic functions of your phone will still work without service – you just won't be able to make calls, send texts or use mobile data if the current SIM isn't active.
What to do after porting your number
Once you've transferred a number over from one account to another, your old service should cancel automatically, though you can contact your previous provider to make sure. You will probably still receive one or two bills to finalise your account, and if you're on a contract you'll have to settle any fees if you've exited it early.
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Frequently asked questions
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