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How does an Australian mortgage broker work?

Find out how mortgage brokers operate, and learn about the broker-client process as well as the duty of care that brokers must exercise when recommending mortgage solutions to you.

How does a mortgage broker work

Mortgage brokers bridge the gap between borrowers and banks, and they have a high level of responsibility when it comes to steering you in the right direction. Discover how mortgage brokers are reimbursed, how they access a panel of reputable lenders, maintain accreditation and satisfy their client duty of care when practising as a licensed professional in Australia’s home loan industry.

What is a mortgage broker?

Mortgage brokers are licensed professionals who serve as an intermediary between lenders and borrowers to help clients find a home loan that suits their personal and financial situation. They do this by leveraging their industry knowledge, resources and networks.

A broker will research, interpret and negotiate different mortgage products and make recommendations based on the borrower’s individual circumstances, facilitating a smooth transaction for the borrower.

What tasks does a mortgage broker perform?

  • Assess your needs. The broker will assess your financial situation and determine your borrowing capacity as well as the type of mortgage product that will suit your long-term goals. A broker should evaluate your serviceability potential by presenting you with different calculations across different scenarios.
  • Recommend mortgage products. After assessing your financial and personal situation, a broker will recommend suitable home loan products that complement your goals.
  • Negotiate on your behalf. The broker will draw upon a panel of lenders and industry networks to find you the best deal with a competitive rate and attractive features.
  • Provide support. As the loan process can be a complex proposition, the broker will offer you support and answer any questions that you may have about the process.
  • Organise the paperwork. It’s the broker’s responsibility to ensure that they have all the required information to organise and lodge the paperwork on your behalf.

How are mortgage brokers paid?

Although mortgage brokers generally don’t charge a fee for their services, they do receive a commission from lenders. The commission structure and amount will vary depending on the lender as well as the size of the transaction.

Upfront commission

The most common commission received by a broker is known as the upfront commission, which normally amounts to 0.3-0.5% of the total loan value. For instance, for a $900,000 home loan, a 0.3% commission would translate to $2,700 as the broker’s upfront commission.

Trailing commission

The ongoing or trailing commission is calculated based on the remaining loan amount each year, which is paid to the broker monthly. Lenders may offer a trailing commission of 0.1-0.2% based on the outstanding value of the property.

Compare mortgage brokers below

Rates last updated June 18th, 2018
Details Features
Aussie Home Loans
Aussie Home Loans
Aussie is one of Australia's leading financial service providers, having won The Adviser’s Top Mortgage Broker award for the last 3 years. They charge no appointment fees and can meet at a time and place which suits you.
Up to 22 lenders Enquire Now More info
Mortgage Choice Home Loans
Mortgage Choice Home Loans
Mortgage Choice is one of Australia's largest independent broker services. They have over 28 lenders on their panel, including the big four banks. 28+ lenders Enquire Now More info
Finsure has loan offers from over 35 lenders, including major brands, and will work to find a home loan that suits your property needs.
Over 35 lenders Enquire Now More info
eChoice Mortgage Brokers
eChoice Mortgage Brokers
When you do business with eChoice you will be given your own home loan manager to help you select a loan. 25 lenders Enquire Now More info

How does a mortgage broker become accredited?

Mortgage brokers receive licensing by the Australian Securities and Investment Commission (ASIC). They can either hold an Australian Credit License (ACL) or be a Credit Representative under an individual or company's ACL. Credit Representatives have more restrictions in the services they are allowed to provide.

A broker must complete a minimum of a Certificate IV in Finance and Mortgage Broking. They also have to belong to a professional organisation, either the Mortgage and Finance Association of Australia (MFAA) or the Finance Brokers Association of Australia (FBAA). Brokers also must hold professional indemnity insurance, and belong to an external dispute resolution (EDR) scheme.

How does a mortgage broker establish a lending panel?

While some brokers maintain direct accreditations with lenders, lenders often have volume and compliance standards that may be difficult for a broker to achieve on their own. As a result, many brokers use an aggregator or a “dealer wholesaler” to access major lenders and maintain their accreditation.

Who are aggregators?

Aggregators can be wholesale businesses or fully franchised brands such as Mortgage Choice or Aussie Home Loans. They provide brokers with access to a panel of lenders. Coupled with their lending panel, aggregators often provide brokers with additional services such as mortgage comparison and customer relationship management (CRM) software, mentoring, ongoing education and compliance support.

Does the aggregator charge a fee?

The aggregator will charge a fee for offering the broker access to their lender panel and additional services. This fee is normally a percentage of the upfront or trailing commission, or it could be a flat monthly or annual fee.

Some aggregators may also charge a joining administration fee.

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The broker-client process

How mortgage brokers work broker client relationship

Although the process will vary from client to client, a broker will generally undertake the following steps to source an appropriate mortgage solution for you:

  • Assess client information. Once you make contact with a mortgage broker and agree to work with them, the broker will gather important information to assess your needs, such as your income, assets, employment history, credit file and liabilities.
  • Determine client needs. Once they’ve collected this information, they can determine what kind of home loan and product features will suit your situation. At this stage, the broker may establish the appropriate loan amount, loan-to-value ratio and determine which product type would be ideal for you, such as an investment loan or an owner-occupier loan, depending on your strategy.
  • Determine borrowing capacity. Using software to determine your serviceability potential, the broker will also consider factors to estimate your borrowing capacity, such as your type of income (full-time or part-time) and number of dependents.
  • Calculate required deposit and loan costs. If you don’t have a 20% deposit available, then the broker will take you through alternative options, such as accessing existing equity in other properties or opting for a higher LVR or guarantor loan. The broker should also discuss and forecast mortgage costs with you, such as application fees, stamp duty, government charges, lenders mortgage insurance and conveyancing fees.
  • Review loan options. Once the broker understands your goals and financial situation, they’ll compare suitable mortgage products and their rates, features, fees and charges to find the most competitive and suitable product for you. The broker will negotiate with lenders on your behalf.
  • Apply for pre-approval. After a loan product has been agreed on, the broker will prepare the paperwork and organise pre-approval.
  • Finalise the loan. Once an offer is accepted, the broker will keep track the application and advise you as soon as the offer is unconditionally approved. The broker will then organise a Letter of Offer for you to sign. The broker may also communicate with your solicitor and lender to schedule a settlement date, or for any additional information that is required for unconditional approval.
  • Ongoing support. Throughout the entire process, the broker should provide you with ongoing support and answer any queries that you may have. A broker who goes “above and beyond” will stay in frequent contact with you, raise issues such as landlord or contents insurance that may be required, and remind you of when your first repayment is due.
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Client duty of care

Under the National Consumer Credit Protection Act (NCCP), a mortgage broker has a duty of care to not recommend an unsuitable loan to you. This means the broker must carefully consider your needs and requirements, including your financial situation, to ensure that you will be able to service the loan without enduring financial hardship.

The broker’s commission must be disclosed prior to any application being made on your behalf. They must provide you with a credit guide that details the commission they receive, the lenders on their panel and a dispute resolution process.

Picture: GotCredit, licensed under Creative Commons Attribution 2.0 Generic (image cropped)

Belinda Punshon

Belinda is a journalist here at finder.com.au. Specialising in the home loans and property sections, she is passionate about helping Australians improve their financial wellbeing.

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7 Responses

  1. Default Gravatar
    DavidJuly 14, 2017

    Hello. In July 2014 I took out a fixed interest only investment loan with a major bank. The fixed period was 3 years, reverting to variable after that period. I used an accredited broker and requested a loan with an offset account. I’ve just learned that the account was not actually offsetting the principle because ‘it only offsets when the loan reverts to variable interest after 3 years’. It was a large loan and I have had a healthy amount in the offset account. Over the period of the loan this has caused me to incur $22K in additional interest. I’ve contacted the bank who are ‘reviewing the situation’. I’d value your advice on my ability to recover the additional interest payments. Thankyou for your help.

    • Default Gravatar
      JonathanJuly 27, 2017

      Hello David,

      Thank you for your inquiry today.

      It seems that there was some form of misrepresentation that happened on your loan agreement. For now, having it discussed with your lender is a good first step for an internal resolution. If you believe a reasonable amount of time has already lapse and no satisfying solution has had happened, you may escalate it to ASIC for an independent review.

      Hope this helps.


  2. Default Gravatar
    RockyNovember 24, 2015

    Are there any risks associated with user a Mortgage Broker as opposed to dealing with a bank directly?

    • Staff
      MarcNovember 25, 2015Staff

      Hi Rocky,
      thanks for the question.

      There’s no extra risk in using a mortgage broker compared with a bank if the mortgage broker is adequately qualified and a member of an industry body such as the MFAA or FBAA. There is legislation in place to protect customers in terms of both their privacy, and in the selection of a product which is suitable for them.

      In the past, some have said that because a mortgage broker receives a commission from the lender you take out your loan with, they can offer biased product recommendations. By law however, you’re entitled to ask what commission a broker will receive for recommending a certain loan, and you can also ask them to explain why they chose a certain loan for you.

      In fact, according to recent figures, almost 60% of home loans in Australia are lodged through mortgage brokers.

      I hope this helps,

    • Default Gravatar
      July 25, 2016

      Hey Marc, can you please tell me where you got this figure: according to recent figures, almost 60% of home loans in Australia are lodged through mortgage brokers.
      I would be interested in finding out more.

    • Staff
      JodieOctober 24, 2016Staff

      Hi Henry,

      Thank you for getting in touch, Marc has asked me to follow up for him.

      He misspoke and the correct figure is 50% but the research indicates that it is heading towards 60%, please see the article with the research he is referring to here.

      I hope this clarifies.


    • Staff
      BelindaNovember 25, 2015Staff

      Hi Rocky,

      Thanks for your enquiry.

      You might be interested to read our review about the pros and cons of using a mortgage broker versus a bank on this page.

      The primary advantage of using a broker is that they have extensive knowledge of different home loan products and they can access a range of competitive deals through their panel of lenders.

      Conversely, there are some risks of using a broker particularly if a broker has a conflict of interest. If this occurs, the broker may be more inclined to recommend products offered by lenders that provide them with a higher commission. However, this is unlikely to happen as brokers have a duty of care to not recommend “unsuitable” products to you.

      Kind regards,

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