Aurora Energy electricity plans and review

Our verdict: Tasmania’s state energy company Aurora is the only provider that lets you bundle electricity and gas. However, convenience can come at a cost.

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Pros

  • Local customer support
  • No lock-in contracts or exit fees

Cons

  • Low solar feed-in tariffs
  • Few customer support options

Aurora Energy at a glance

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Name Product Electricity availability Gas availability Features Customer service rating More details Details
Aurora Energy
Aurora Energy
TAS
TAS
  • GreenPower
  • Solar
  • Monthly billing

Customer service rating

Customer service rating
  • GreenPower
  • Solar
  • Monthly billing
More infoView details
The aurora+ app lets you manage your plan more closely for an extra charge.
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Aurora Energy review: Our verdict

As the state-owned retailer in Tasmania, Aurora Energy offers prices that may not be the cheapest, but are considered fair by the government. However, since Tasmania was opened up to competition back in 2014, other retailers can now offer cheaper prices.

Aurora is the only provider that sells both gas and electricity in Tasmania. If you want to bundle your services, Aurora is your only choice.

Aurora Energy does have a special subscription app called aurora+ available for 11c/day. It promises to give you daily usage updates on your power so you can track it better – although many recent customer reviews indicate this functionality isn't working at present.

Here's what you might enjoy when you sign up with Aurora:

  • No lock-in contracts or exit fees

What's the catch?

  • Minimum feed-in tariffs for solar customers
  • Above average pricing for GreenPower options

If you end up unhappy with Aurora, you can switch providers at any time.

Where is Aurora Energy available?

Aurora Energy is a government-owned Tasmanian energy retailer, and at one point was the sole energy provider in the state. It sells electricity and gas to Tasmanian residents.

Energy plans and annual cost estimates by state

Here's a breakdown of Powerdirect's electricity plans, separated by state. We included the annual bill estimates as well.

electricity icon

Electricity plans

TAS

PlansAnnual bill estimate
Residential Peak and Off-Peak$1,590

Can I bundle gas and electricity with Aurora Energy?

You can. So long as you have a natural gas connection to your house, you can purchase both power and gas from Aurora.

That said, the only benefit you'll get is the convenience of having your utilities with one provider – there's no discount for bundling.

solar energy icon

Solar Energy

Does Aurora Energy offer solar plans?

Aurora Energy doesn't have solar-specific plans but it will pay you a solar feed-in tariff for each unit of solar power you feed back into the grid if you already have panels.

It doesn't help install new solar systems.

How good is the feed-in tariff?

Aurora Energy pays 6.5c/kWh of solar power that you export. This is equal to the regulated minimum for the state, so it's not particularly generous. Most other Tasmanian providers offer more either on their regular or solar-specific plans.

green energy icon

Green Energy

How green is Aurora Energy?

Green Electricity Guide Rating: 8.09/10

Aurora Energy offers government-accredited GreenPower, which supports renewable energy in Australia. 100% GreenPower means that for each unit of power you use, a unit of power is generated from a renewable source.

For GreenPower, you might pay an extra:

  • $7.53 per quarter – 10% GreenPower (0.6c/kWh)
  • $15.05 per quarter – 20% GreenPower (1.2c/kWh)
  • $37.63 per quarter – 50% GreenPower (3c/kWh)
  • $56.44 per quarter – 75% GreenPower (4.5c/kWh)
  • $75.25 per quarter – 100% GreenPower (6c/kWh)

Aurora Energy has also partnered with the Bank of us to offer low-interest "green loans" to Tasmanians looking to make their houses more energy-efficient.

Note: 5,000 kWh was used as an average annual power consumption figure based on data from the 2020 Residential energy consumption benchmarks report for the AER. Power consumption varies by state and household size.

user

Customer service

For a snapshot of Aurora Energy's customer service, we can use data in the 2019-2020 market report from the Australian Energy Regulator. Aurora Energy was faster to answer calls than other major providers but had twice the percentage of complaints filed against it by customers.

Aurora EnergyMarket AverageMajor provider average
Average call wait time70 seconds53 seconds99 seconds
Calls abandoned before being answered8%9%6%
Complaints (% of total customers)4%2%2%

How can I get in touch with Aurora Energy?

If you need to reach Aurora Energy, there are a couple of ways to get in touch during the week. You can:

  • Ring up the customer service team 8am-6pm, Monday to Friday
  • Lodge an enquiry using the online general enquiries form for a slower response

Looking to switch to Aurora Energy?

If you're keen to switch to an energy plan from Aurora Energy, you can head to the Aurora website and enter your details there.

  • Once your plan has been confirmed, Aurora Energy will complete the switch from your previous provider within 2 business days.

For more details, take a look at our guide on switching energy plans.

Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:

  • Single rate with a controlled load
  • Time of use
  • Time of use with a controlled load

The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.

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