The Finder Customer Satisfaction Awards are in for 2023. You voted, and Youi has taken the national winner, winner for Victoria and Queensland - Congratulations Youi!
Full list of 2023 winners
Youi home insurance ranked in third place, gaining an overall score of 4.36/5. 91% of customers surveyed said they would recommend Youi to a friend.
Full list of 2023 winnersYoui provides combined home and contents, building insurance, contents insurance, and landlord insurance. These policies can cover you for the following events:
All policies require you to pay an excess with a cooling off period of 20 days. You can cancel your policy within this timeframe and get a full refund but only if you haven't made a claim.
Youi home insurance comes with a lot of features included as standard. This includes:
Youi is quite good for flexibility offering lots of add-ons including:
Here are some general exclusions that you will not be covered for with a Youi policy:
This isn't an extensive list of Youi's general exclusions. You can find them on its PDS.
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2022 and June 2023. The data explores different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that those with a larger market share serve more customers so can potentially get more complaints. Here's an overview of how Youi stacked up against other insurers.
Youi home insurance is ideal if you want a policy that's tailored to your home and your needs. However, it's not great if you just want to buy a policy quickly and it doesn't offer a sum insured safety net.
You can compare Youi policies side-by-side with other insurers if you're not yet ready to take out home insurance.
If you've held or currently hold a Youi home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if Youi is right for them. Some reviews are from a survey commissioned by Finder.
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I have been in touch with your office and I was directed to your website to read your statement following the very bad press you have sustained following the investigation currently underway.
I have not been able to find such a statement . As a consumer f your products this disturbs me greatly.
Hi Judith,
Thank you for reaching out.
I understand the inconvenience this has caused you but you have reached finder which is a comparison website and not Youi. If you wish to contact Youi regarding your concern please call them at 1300 852 320 from Monday to Friday 05:00am – 06:30pm
and Saturdays from 05:00am – 06:30pm. Hope this helps!
Cheers,
Reggie
I need to get a landlord insurance for my investment property.
Hello Lalith,
Thank you for your comment.
For landlord insurance on investment property, please refer to the brands listed in the comparison table that you can get quotes from. You can press the “Get a quote” button to be redirected to the insurer’s website where you can get a quotation.
Please make sure to read the eligibility criteria, features, and details of the policy, as well as the relevant Product Disclosure Statement PDS/T&C’s of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.
Regards,
Jhezelyn