Telstra Prepaid Plans

Telstra prepaid mobile plans give you access to Australia's biggest network, without ever paying more than you intend to.

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At Finder, we compare the prepaid mobile plan market to help you make the best possible decision. In the prepaid space, providers are highly competitive in their offerings, and increasingly, the value they offer is rising (especially data inclusions).

Telstra's prepaid plan offering is listed below, with further analysis. Be sure to filter the results to suit your data, call/text and budget requirements with the "Filter results" button.

Telstra prepaid plan comparison

Plan summary

There are two Telstra prepaid plan categories on offer:

  • Pre-Paid Max. This includes unlimited domestic calls and texts, as well as unlimited calls to 18 countries. If you spend more on your recharge with this plan, you'll get more included data and a longer time to use it up. The plans range from $10 for 2GB over 7 days, all the way up to $300 for 150GB over 12 months.
  • Long Life Plus. This plan lets you purchase a set amount of credit that can be used over a certain period of time. Money will be deducted for calls, texts and data usage. Within Australia, you'll be charged 30c for each minute of a voice call or text that you send, and data is charged at a high rate of 10c/MB. International calls are not supported on this plan, only texts at 35c a piece. The more you recharge, the longer your credit lasts.

Pros

  • Can't overspend With a prepaid plan, you can't end up paying more than you intend to. Services are cut off when you reach your credit limit.
  • No monthly bill Buying credit ahead of time means you won't have to face a phone bill every month. Pay for how much service you need, when you need it, and lock it in ahead of time.
  • Telstra Air access All of Telstra’s prepaid plans qualify for access to Telstra’s national Wi-Fi network.
  • Telstra Plus rewardsPrepaid plans are eligible for Telstra's rewards program, where you earn reward points for every dollar you spend to recharge.

Cons

  • Premium pricing Telstra tends to charge more for its services than its competitors, and this includes for prepaid services.
  • Expiry Prepaid offers flexibility, but unused credit still expires. Many plans only last 28 days, meaning you have to pay for an extra 20 days a year if you recharge regularly after running out.
  • Topping up It may be a minor inconvenience, but you may find yourself often having to top up your credit at inconvenient times to make a call.
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How do they compare?

We've compared Telstra's 20GB Pre-Paid Max deal to others on the market.

As you can see, Telstra's only real bonus over competitors for the extra price is that the data lasts longer before expiring. Otherwise, you can get a comparable amount of data from providers like Optus or Boost for less.

What extras does Telstra Mobile offer?

Like most prepaid plans, Telstra’s prepaid offerings aren’t particularly endowed with lots of additional features; if you want extra goodies you’ve generally got to sign up for a contract plan.

That said, Apple Music subscribers do get data-free music streaming on all Telstra prepaid plans, and all prepaid customers get access to Telstra's sports streaming services at no extra charge and can stream without impacting their data cap.

Telstra also provides free access to its public Wi-Fi network Telstra Air to all prepaid customers. Telstra Air is built into most public payphones – you can tell by the giveaway pink "Telstra Air" tops – Telstra stores and any Telstra customer's home willing to become part of the Telstra Air network from their home broadband connection. You do have to log into Telstra Air to take advantage of it, however.

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How can I recharge my Telstra prepaid plan?

Telstra offers plenty of options for recharging your prepaid plan. Always check your plan's details, since some offer rewards for recharging ahead of the expiry date.

  • Online at m.telstra.com. You can visit Telstra's web portal on your browser, create a Telstra ID and recharge using most payment methods. If you use your prepaid phone to visit the site, it will automatically detect your mobile and won't charge you for data.
  • Via Telstra’s 24/7 app. This app will detect your sim automatically from your prepaid phone. The Telstra 24/7 app is available free of charge for iPhone (you can download it here) and Android (download here).
  • Via credit card/PayPal. Telstra supports payments via Visa, Mastercard, Diners Club, American Express or PayPal to recharge mobile services, but you will have to go through Telstra’s prepaid payment gateway to access the service. You can recharge your own mobile service or the service of any other Telstra prepaid mobile this way.
  • With a voucher. You can opt to purchase recharge vouchers at most supermarkets and other mass-market retailers, which you then apply to your mobile service through the Telstra 24/7 app or mobile web portal.
  • By phone. If you’d rather use your phone to recharge, you can access recharge services by dialling 125 888 from your handset.
  • Via automatic recharge. You can set up an automatic recharge with most payment methods using the app or online portal. Be aware that if you set this up, you'll be paying regularly even if you aren't using the service until you explicitly cancel it.

When you're making a payment, Telstra accepts the following:

  • Credit/debit cards, including Visa, Mastercard, American Express
  • PayPal and Visa Checkout
  • BPAY
  • Direct debit from a bank account
  • Recharge vouchers, which can be purchased at supermarkets and other retailers
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How do I switch to a Telstra prepaid plan?

  1. Don't cancel your existing plan if you want to retain your phone number.
  2. Purchase a new prepaid plan with a SIM online or at a store.
  3. When signing up, ask to transfer your existing number over.
  4. Activate your new SIM when it arrives. You should be good to go within a few hours.

If you're not already with Telstra, you simply need to purchase an appropriate prepaid plan either online or at a Telstra store. New plans will come with a SIM card that you'll need to install in your phone and activate, after which you'll be able to access your credit and recharge like normal.

If you're on a postpaid Telstra plan and want to switch to prepaid, you can usually keep your SIM and number by either contacting Telstra or going to one of their stores to get it sorted. If you have a prepaid plan and want a different one, it's possible to change your offer via account management on their online portal or 24/7 app.

What are the international inclusions?

Long Life Plus plans don't offer any free international calls, but they do offer cheaper calls to the USA, New Zealand, the United Kingdom and Canada. Pre-Paid Max customers can call up to 18 countries for free, and a ton of others at a low cost, outlined in the table below.

CountriesInternational call rate
Brazil, Canada, China, Germany, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Pakistan, Singapore, South Africa, South Korea, Thailand, UK, USA and VietnamUnlimited
Ireland, Bangladesh, France, Germany, Japan, Philippines and Sri Lanka15c/minute
Andorra, Austria, Denmark, Dominican Republic, Fiji, Finland, Greece, Guam, Hungary, Israel, Italy, Lebanon, Luxembourg, Malta, Netherlands, Nepal, New Caledonia, Norway, Poland, Puerto Rico, Russian Federation, San Marino, Saudi Arabia, Slovakia, Spain, Sweden, Switzerland, Taiwan, Turkey, Vatican City and Virgin Islands (US)30c/minute

What cheap prepaid phones does Telstra sell to go with a plan?

Be aware that if you buy one of Telstra's prepaid phones, you will get a good discount on the regular price but you won't be able to switch to another carrier. This means that if you insert a non-Telstra SIM, it won't work.

To unlock your phone, you'll have to pay a fee. It's $80 within the first 6 months, $25 up until 2 years and free after that. Here are the prepaid models Telstra currently has on offer:

Where can I buy a Telstra prepaid plan?

You can purchase a Telstra prepaid SIM in a few places:

  • Online, through the Telstra store
  • In any physical Telstra store
  • At convenience stores and retailers like Woolworths, Coles and 7-11
  • Often at international airport arrival areas in Australia

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14 Responses

  1. Default Gravatar
    borger11981@gmail.comMarch 28, 2019

    I get the $30 recharge it lasts about 28 days or so. I just want 2 get a $20 recharge will it last about 14 days.

    • Avatarfinder Customer Care
      NikkiMarch 29, 2019Staff

      Hi borger11981@gmail.com,

      Thanks for reaching out! To $20 recharge will last depending on your usage. For additional information, standard national calls is 3 cents/minute, no free text messages, and no data included. Keep a close watch on your consumption to make sure it will last you at least 14 days.

      Hope this helps!

      Best,
      Nikki

  2. Default Gravatar
    WalleonFebruary 15, 2019

    How long is one’s mobile service connected to the Telstra network if one has omitted to recharge timeously on the Telstra 4G Prepaid Long Life Plus $30?

    Thanking You Kindly
    Walleon

    • Avatarfinder Customer Care
      MaiFebruary 16, 2019Staff

      Hi Walleon,

      Thank you for reaching out to finder.

      Generally, Telstra SIM cards will expire if it is not recharged. Six (6) months after your credit has expired, if you have not recharged in this period the SIM will expire and be cancelled. This timeframe goes the same with a Telstra 4G Prepaid Long Life Plus $30.

      If your SIM gets expired, you need to purchase a new SIM and get a new service/number. The page above will show you available plans that you can take advantage.

      Hope this helps. ​Please feel free to contact us back should you require further assistance.

      Kind Regards,
      Mai

  3. Default Gravatar
    KenOctober 23, 2017

    I have a Telstra mobile and if I buy a $30 recharge, is it still Good for 6 months and not lose my credit?

    • Default Gravatar
      LiezlOctober 24, 2017

      Hi Ken,

      Yes, if it’s Telstra Long-Life $30 offer you’re referring to. A recharge of either $30, $40 or $50 has an expiry of 6 months. Please be guided of the call and text rates for this pre-paid plan as listed above.

      Cheers,
      Liezl

  4. Default Gravatar
    gaileSeptember 11, 2017

    does all standard calls include mobile and home phones and is it to telstra only

    • Default Gravatar
      JonathanSeptember 11, 2017

      Hello Gaile,

      Thank you for your inquiry.

      Yes, it includes mobiles and home phone calls in all providers.

      You may refer to the Critical Information Summary of the Telstra Pre-Paid Mobile Offers for further details.

      Hope this helps.

      Cheers,
      Jonathan

  5. Default Gravatar
    JonathanNovember 21, 2016

    I have a prepaid service on the Telstra Pre-Paid Plus offer.

    I used to be able to recharge my telstra service, and use my credit on the Google Play Store by selecting bill my telstra service.

    Obviously, this was a useful feature of the telstra prepaid plan, but now, after I recharge, the credit still applies to my data/voice/messages, but it seems it is no longer possible to use the credit as I did before.

    What happened? was it removed? Is there a recourse available for telstra removing a major benefit of the offer?

    • Default Gravatar
      ChesterNovember 22, 2016

      Hello Jon!

      Thank you for contacting finder.com.au is a financial comparison website and general information service designed to help consumers make better decisions. Please note that we do not represent TELSTRA or any company we feature on our pages.

      In regards to your comment on our page about Telstra Pre-Paid Plus payment via Google Play Store, the Prepaid offer where you can Purchase from Google play was the Freedom plus offer, and since you have the Prepaid plus offer on your mobile before, Pre-Paid Plus $30+ recharges do not come with recharge credit but include Plus Credit ($5, $10 and $15 with $30, $40 and $50 recharges respectively). Plus Credit can be used on international calls and text, roaming and Premium SMS. Plus Credit excludes calls, text and MMS to Australian numbers, diversions, MessageBank retrieval, internet browsing within Australia and Google Play Content purchases.

      Now, since the Plus credits excludes Google play Purchases for you to be able to Purchase on Google Play store, You need to use your credit card when processing your payment.

      I hope I was able to address your concern today.

      Regards,
      Chester

    • Default Gravatar
      JonathanNovember 23, 2016

      Hi Chester,

      Thank you for your reply, although you pretty much said exactly what is on the telstra webpage.

      The thing is, I was able to use my credit to purchase items on the Google store, but for the last two recharges, I cannot. I have been on prepaid plus for 3 months.

      I suppose another way to ask my question is when did freedom plus become unavailable, and when did prepaid plus become the default?

      Kind regards,

      Jon

    • Default Gravatar
      ChesterNovember 23, 2016

      Hello Jon!

      Thanks for your response.

      The Freedom Plus offer was disconnected on August 22, and that is also the date the Prepaid Plus was launched to the market.

      I hope that helps.

      Regards,
      Chester

    • Default Gravatar
      JohnApril 12, 2017

      My wife is a pensioner and wishes to have a mobile phone in case of emergency when in the car. Average use over past months is two local calls a month. What would you recommend?

    • Avatarfinder Customer Care
      JasonApril 13, 2017Staff

      Hi John,

      Thank you for your enquiry.

      Although I cannot recommend a specific mobile phone plan because your circumstances, budget and needs may vary quite markedly, but you may check out this link for some options and tips on which mobile plans would possibly fit your or your wife’s needs. The selections on that link is categorized based on usage, budget and other things that would matter when selecting a mobile plan.

      I hope this helps.

      Kind regards,
      Jason

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