What other benefits do I get with Prime?

A Pet Insurance Policy from Prime Pet Insurance includes additional benefits to protect you and your pet at no additional cost: Emergency Boarding – is an additional protection provided in the event that you are hospitalised for five or more consecutive days. Essential Euthanasia – pays for vet expenses incurred from humane and essential euthanasia procedures. Paralysis Tick Benefit – provides coverage for tick preventative treatment or measures such as tick baths and sprays. Your pet will also be covered for treatments for conditions arising from bite from any species of ticks. Note: only available under Sovereign and Imperial plans. Overseas Travel Insurance – will pay for your pet's vet bill when it is overseas once the destinations you visit do not require your Pet being quarantined on its return to Australia. Dental Illness Benefit – covers vet expenses for treatment of gingivitis, teeth removal and abscesses. Note: only available under Sovereign and Imperial plans.

How do I make a Prime pet insurance claim?

Filing a claim with Prime Pet Insurance is simple. Before you begin the paperwork, you must ensure that you file your claim within 90 days after visiting your vet for treatment. Once you're within the appropriate time frame, there are two options to choose. You may either file your claim: Online: Option One To file your claim online, you must first register online in order for you to manage your policy. Then you should: Upload a copy of your itemised invoices, as well as, the consultation notes from your visit to the vet. For individuals making their first claim, a full medical history from your previous vets must accompany your claim. For older pets who were adopted, you must submit the adoption paperwork and medical records since the time of the adoption. Through Paper Claiming: Option Two For those people who would like to go he more traditional route and submit their claim through the mail, you must first complete the process below before submitting your claim: Print and complete all areas of the claim form. Have our vet complete Section 2 and ensure that both you and your vet sign the desired sections. Attach all original itemised invoices, consultation notes and payment receipts before mailing them to: Prime Pet Insurance, Locked Bag 9021, Castle Hill, NSW 1765

What am I not covered for with Prime pet insurance?

Some of the key exclusions of Prime Pet include: Pre-existing Conditions. Your pet won't be covered for any signs of symptoms of a medical condition that they may show before or during any applicable waiting period. Dental Care. There are some restrictions on dental care benefits which are not covered by Prime Pet Insurance such as dental disease, dental procedures, fractures, or teeth cleaning/scaling. Day-to-Day Care – isn't covered by Prime Pet Insurance; therefore, unless your policy states otherwise, your pet won't be covered for: preventative procedures; regular prescription or diet pet foods; grooming; training; accessories such as cages or pill poppers; and treatment for pets used for commercial purposes. Certain Treatments & Conditions – such as treatments for behavioural problems; cell-replacement therapies; or treatment for a condition that the diagnosis is inconclusive, even if the treatment is consistent with other covered treatments. Lack of Protection – your pet will not be covered for an event arising from a malicious act, deliberate injury or gross negligence by you or a member of your household. Note: See the product disclosure statement (PDS) for a full list of exclusions.

Can I insure more than one pet with Prime Pet?

At Prime Pet, you can have all your pets (cats and dogs) insured under the same policy by paying a separate premium for each. There is, however, a 10% discount for additional pets insured under the same policy.