Guide Dogs Pet Insurance

Cover up to $15,000 your dog or cat's medical expenses, including covered alternative treatments with Guide Dogs Pet Insurance.

Guide Dogs Pet Insurance

Guide Dogs Pet Insurance offers three levels of cover for both dogs and cats, and Registered Guide Dogs, with a portion of your proceeds benefiting Guide Dogs Australia. Best of all, when you choose to insure your furry-friend through Guide Dogs Pet Insurance, you're making a difference. A portion of their proceeds go to supporting Guide Dogs Australia, providing vital services, training, and placement of Guide Dogs to Aussies with sight loss or low vision.

Finder's 3 favourite features

  1. A portion of your premiums goes back to Guide Dogs Australia.
  2. Liability cover for Registered Guide Dogs.
  3. Cover options for animals over 9 years old.

Review by our pet insurance expert Alexandra Koster

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Get 1 months free pet insurance when you sign up for cover with Guide Dogs. Terms & Conditions Apply.

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Want to compare Guide Dogs pet insurance?

Updated October 15th, 2019
Name Product Maximum yearly benefit Paralysis Tick Benefit Reimbursement rate Accidental Injury Illness

Compare up to 4 providers

What policies are offered by Guide Dogs?

Basic Care

  • Claim up to $15,000
  • For pets over 9 years
  • Covers accidents and illnesses
  • Get back up to 75% of eligible vet bills
  • Visit any licensed vet in Australia

Comprehensive Care

  • Claim up to $15,000
  • For pets older than 8 weeks and younger than 9 years
  • Covers accidents and illnesses
  • Get back up to 80% of eligible vet bills
  • Visit any licensed vet in Australia

Premium Care

  • Claim up to $20,000
  • For pets older than 8 weeks and younger than 9 years
  • Covers accidents and illnesses
  • Get back up to 85% of eligible vet bills
  • Visit any licensed vet in Australia
  • Option for Routine Care optional extra, which gives you a $50 annual benefit for routine treatments such as desexing, teeth cleaning, vaccinations, and council registration fees (plus more).

How do the policies compare?

What's covered?Premium careComprehensive careBasic care
Yearly claim limit $20,000$15,000$15,000
  • Yes
  • Yes
  • Yes
Accidental injury
  • Yes
  • Yes
  • Yes
Eligibility8 weeks - younger than 9 years9 weeks - younger than 9 years9 years and over
Benefit percentage 85%80%75%
Excess options$0, $50$0, $50$0, $100
Routine care
  • Optional Extra
  • No
  • No
Cruciate ligament conditions$3,200$3,200$3,200
Third Party Liability (for registered Guide Dogs only)$1 million$1 million$1 million
Consultations and home visits$300$300$300
Emergency boarding when you're in hospital for more than four days$1,200$1,000$500
Tick paralysis$2,000$2,000$1,500
Illness waiting period30 days30 days30 days
Lifetime cover
  • Yes
  • Yes
  • Yes
Visit any vet in Australia
  • Yes
  • Yes
  • Yes
Cover for unvaccinated pets
  • Yes
  • Yes
  • Yes
Multi pet discount10%10%10%
Payment optionsFortnightly, monthly or annuallyFortnightly, monthly or annuallyFortnightly, monthly or annually

What's covered in all plans?

  • Accidental injury
  • Illness
  • After-hours emergency visits
  • Cruciate ligament conditions
  • Consultations (including home visits)
  • Annual tick paralysis benefit
  • Lab and diagnostic test
  • Hospitalisation
  • Radiology
  • Medicine and drugs
  • Overseas pet travel
  • Emergency boarding
  • Essential euthanasia
  • Third party liability (for registered Guide Dogs only)

What isn’t covered?

While most common injuries and illnesses are covered, there are a number of exclusions you should be aware of.

  • Pre-existing conditions your pet showed before you took out the insurance policy or were identified during the waiting period
  • Dental illness
  • Dental procedures
  • Behavioural problems
  • Elective procedures
  • Food and diets
  • Grooming
  • Pregnancy
  • Breeding related conditions
  • Pet accessories

Each sub benefit has its only exclusions, so you should read the policy documents before buying insurance from Guide Dogs Pet Insurance to make sure it is suitable for you.

How to file a claim with Guide Dogs?

To make a claim with Guide Dogs Pet Insurance, you can download the form from their website or call and request a claim form. You will need your vet to sign the form, and you must attach copies of your invoices to your claim form before returning it via post, fax or email. If your vet agrees, you may elect to pay by VET PAY. In this instance, you will not have to pay the vet. Guide Dogs Pet Insurance will contact your vet and pay them directly.

Some final questions you might have

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12 Responses

  1. Default Gravatar
    tigerJuly 8, 2019

    We have just adopted to short hair cats, one male one female and both have had all the right things done to them. Female is 5 months while the male is 8 months. We need to have them both insured, what is your best deal for them both and a veteran?


    • Avatarfinder Customer Care
      JeniJuly 9, 2019Staff

      Hi Rob,

      Thank you for getting in touch with Finder.

      If you consider to take out pet insurance with Guide Dogs Pet Insurance, please click on the green Get Deal or Go to site button on this page to be redirected to their official page to learn more on their offered products. You may also speak to one of their representatives on getting your pets insured.

      I hope this helps.

      Thank you and have a wonderful day!


  2. Default Gravatar
    ZoeJune 15, 2019

    Does your insurance cover snake bite treatment? Thanks

    • Avatarfinder Customer Care
      JeniJune 16, 2019Staff

      Hi Zoe,

      Thank you for getting in touch with Finder.

      Yes, it is cover under Accidental Injury. Please note that it is important to read the policy documents before buying insurance from Guide Dogs Pet Insurance to make sure it is suitable for you.

      I hope this helps.

      Thank you and have a wonderful day!


  3. Default Gravatar
    kelliJune 5, 2019

    Is there awaiting time on elbow or shoulder surgery or cruciate ligaments?

    • Avatarfinder Customer Care
      JhezJune 6, 2019Staff

      Hello Kelli,

      Thank you for your comment.

      Yes, there is a 6 months waiting period for Cruciate ligament cover. Kindly compare cruciate ligament cover from different pet insurance brands here. You may compare the annual limit and please make sure to read the eligibility criteria, features and details of the policy, as well as the relevant Product Disclosure Statement PDS/T&C’s of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.


  4. Default Gravatar
    NoelineMay 28, 2019

    Is routine neutering & spaying covered with any of the companies

    • Avatarfinder Customer Care
      NikkiMay 29, 2019Staff

      Hi Noeline,

      Thanks for your inquiry! Yes there are companies that covers, desexing your pet and you can refer to this page.

      You can also get a discount on desexing your pet. The National Desexing Network (NDN) is a charity that aims to end pet overpopulation by making it more affordable for pet owners in financial need to have their animals desexed.

      The NDN keeps a list of veterinarians on its website so that in July each year you can find the nearest vet clinic that offers a discount on desexing. The registered veterinarians who participate in the NDN program don’t get any extra funding. They choose to reduce their fees out of their own concern for animal welfare.

      Hope this helps!


  5. Default Gravatar
    NatalieJanuary 16, 2019

    I already have comprehensive Dog Insurance, but would like to change to a different company. Will my dog have to go through “waiting periods” or have to wait a certain amount of time if we need to claim? How do pre-existing problems rate when you change companies?

    • Avatarfinder Customer Care
      AshJanuary 22, 2019Staff

      Hi Natalie,

      Thank you for contacting finder.

      Indeed, once you change the Insurer for your dog’s policy there will be at least 30 days waiting period for illness cover. The waiting period will depend on the policy that you will, you may reach out directly to Guide Dogs for the specific waiting time frame.

      For Guide Dogs Pet Insurance, they do not cover pre-existing conditions that your pet showed before you take out the policy or has shown during the waiting period.

      I hope this helps.

      Please do not hesitate to reach out to us if you have additional questions.


  6. Default Gravatar
    RhieannahApril 1, 2018

    I just wanted to get a better understanding of the illness waiting period. Does this mean if my dog gets sick we have to wait 30 days before claiming or is this 30 days from signing up for the cover?
    Thank you.

    • Avatarfinder Customer Care
      JeniApril 1, 2018Staff

      Hi Rhieannah,

      Thank you for getting in touch with finder.
      Waiting periods are the time between when you enroll and when you’re coverage becomes fully active. For example, some insurers have a 5 day waiting period for injuries and a 30 day waiting period for illnesses. All waiting periods start on the date your new pet’s policy becomes effective. Accidents and illnesses that occur or are diagnosed during the waiting period will not be covered. This waiting period helps the insurance company ensure that pet owners are not enrolling their pet because they are injured, sick, or have a pre-existing condition. A pre-existing condition is an injury or illness that your pet already has before you enroll them into a pet insurance policy.
      If you want your pet be covered immediately, you may want to check out this link.

      I hope this helps.

      Have a great day!


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