What do Australians think of Bow Wow Meow Pet Insurance pet insurance brand?
- 4.34/5 overall for Customer Satisfaction - higher than the average of 4.15
- 4.61/5 for Trust - higher than the average of 4.39
- 4.39/5 for Customer Service - higher than the average of 4.16
Based on Bow Wow Meow Pet Insurance pet insurance brand scores in Finder's 2024 & 2025 Customer Satisfaction Awards.

Why don’t you pay for prescription pet food if the reason is to treat a medical issue, such as diarrhea?
Hi Emma,
Thanks for your question. Just to confirm though, you have contacted finder.com.au, a comparison and information service and not actually Bow Wow Meow Pet Insurance.
While we can confirm that the cost of regular, prescription or dietary pet food is excluded from cover under your Bow Wow Meow Pet Insurance policy, I’m afraid we won’t be able to answer why it has been excluded. It will be the insurance company who can definitely address your question. With this in mind, please get in touch with them directly and they should be able to provide you with your needed details.
Kind regards,
Liezl
I am booking my pets in for annual vaccination. What is the process to claim after bill is paid.
Does comprehensive cover, cover desexing costs? I am looking at getting my dog desexed.
Hi Kristy,
Thank you for your question.
You have contacted finder.com.au, a comparison and information service and not actually Bow Wow Meow Pet Insurance.
According to Bow Wow Meow Pet Insurance’s PDS, they do provide cover for desexing under comprehensive and major medical plan.
Cheers,
Zubair
Hi Barbara,
Thanks for your question.
Should you need to submit a claim with Bow Wow Meow Pet Insurance, you can do this through
your online secure Pet Portal. Upload your documentation and click submit (from computer or mobile device).In some instances, your Vet can submit your claim on your behalf.
All the best,
Richard
I have comprehensive pet insurance and my dog takes Fluoxetine for anxiety,am I eligible for a refund for yearly blood tests that he requires when using this product.
Hi Jen,
Thanks for your question. It’ll depend on the policy and this information might be found either in your PDS or your Statement of Insurance. It may be best to contact Bow Wow Meow directly about the specifics of your policy.
I hope this was helpful,
Richard
We have a young dog who is periodically lame. He has suffered no injuries that we are aware of. (We have had him since 3 months old).
The vet refers to this as an arthritic condition. We would like him x-rayed in view of finding his problems,but need to know that if a solution is possible, we can afford to pay for his treatment. Is this dog excluded from cover as we are already aware something is not right?
Hi Jan,
Thanks for your question. Do you already have cover or are you enquiring about getting cover for your dog with an existing condition? If you already have cover, it will depend on your policy and whether or not X-ray is included. However, if you do not have cover, this would be an existing condition and may exclude you dog from cover for injuries or illness resulting from this condition.
I hope this was helpful,
Richard
Will my puppy be covered if it’s he’s been vomiting n I take him to the doctors n they prescribed him some meds?
Hi Vodka,
Thanks for your question. If the condition is not excluded by the insurer you should be covered for both. According to the schedule of benefits you’re covered for up to 80% of Vet bill covered, and also medicines and drugs.
I hope this was helpful,
Richard