Real Pet Insurance

Who is Real Pet Insurance?

Real Insurance has been operating in Australia since 2005. The company aims to offer top-quality and affordable insurance policies in the car insurance, home insurance, life insurance, funeral insurance, travel insurance and pet insurance sectors.

Real Insurance is part of The Hollard Group, a globally recognised insurer with a strong history and financial base. The Hollard Group has offices in the United States, the United Kingdom, South Africa, Australia and throughout South East Asia, plus it has more than 7.2 million policies worldwide.

Real Pet Insurance is designed to help Australian dog and cat owners give their pets the best* possible care. It covers up to 80% of your eligible vet bills up to $12,000 each year, ensuring that you don’t have to compromise on care for your furry friend. Other benefits of Real Pet Insurance include the choice of Accident Only cover or Accident & Illness cover, no excess to pay and a Routine Care Benefit option.

finder.com.au does not currently have access to this pet insurance brand. You may wish to compare options available on the pet insurance homepage.

Real Pet Insurance Key Benefits

Real Pet Insurance is designed to help pet owners afford the best* treatment for their cat or dog. For many pet owners, the cost to treat their pet when they suffer an illness or injury is simply too much to manage, but having a Real Pet Insurance policy in place ensures that you’ll be able to afford to look after your four-legged friend.

Real Pet Insurance offers three policies: Premium Accident & Illness Cover, Standard Accident & Illness Cover and Accident Cover. Up to 80% of your eligible vet bills are covered by your policy, up to a maximum of $12,000 per year. You don’t have to pay any excess when you make a claim and you can also receive a 10% refund of the premiums you have paid after the first 12 months.

If you add the Routine Care Benefit option to your policy, you’ll be able to be reimbursed for the cost of some procedures like microchipping, vaccinations and vet health checks.

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Real Pet Insurance Cover Options

Premium Accident & Illness Cover

This is the highest level of cover offered by Real Pet Insurance. With the exclusion of pre-existing conditions, this policy provides cover for up to 80% of your eligible vet bills up to a maximum benefit limit of $12,000 per year. This means you don’t have to compromise on the care you can offer to your pooch or feline. Accidental injuries covered include:

  • injuries from car accidents
  • snake bites
  • falls
  • insect bites.

Illnesses covered include cancer or skin conditions, though treatments for conditions have a known vaccine are not covered.

Complimentary benefits offered include:

  • emergency boarding when you are hospitalised
  • essential euthanasia
  • tick paralysis treatment.

Guaranteed lifetime cover is provided to pets aged between eight weeks and nine years, while you can take out an even higher level of cover by opting to have the Routine Care Benefit added to your policy.

Standard Accident & Illness Cover

This second offering from Real Pet Insurance also covers both accidents and illnesses, but not to the same high level as a Premium policy. Under Standard Accident & Illness Cover, the percentage of your vet bills that is covered drops to 75%. The annual benefit limit is still $12,000, and the same illnesses that are covered by a Premium plan are also covered by the standard policy. Additional benefits like essential euthanasia, emergency boarding, pet overseas travel insurance and tick paralysis treatment are also offered, as is guaranteed lifetime cover for your furry friend. However, the Routine Care Benefit option is not available under this plan.

Accident Cover

As the name suggests, Real Pet Insurance’s Accident Cover protects your pet when they suffers an accidental injury. This includes injuries from falls, car accidents, burns and snake bites, with up to 80% of eligible vet bills covered and an annual benefit limit of $8,000. Though it’s a more basic level of cover, this policy still offers essential financial protection when you need it the most. The complimentary benefits mentioned above are all offered under this policy, though there is no Routine Care Benefit option available. No waiting period applies when you apply for cover and there is no maximum age limit in place for Real Pet Insurance Accident Cover.

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Real Pet Insurance Policy Comparison

What’s covered?Premium Accident & Illness CoverStandard Accident & Illness CoverAccident Cover
30-day cooling off periodYESYESYES
30-day waiting period for illnessYESYESYES
Accidental Injury cover, including injuries from car accidents, falls, burns and snake bitesYESYESYES
Annual benefit limit$12,000$12,000$8,000
Choose your own licensed vetYESYESYES
Emergency boarding if you are hospitalisedYESYESYES
Essential euthanasiaYESYESYES
Excess requiredN/AN/AN/A
Guaranteed renewal of coverageYESYESN/A
Hidden feesN/AN/AN/A
Illness coverYESYESN/A
Maximum age limit9 years9 yearsNo age limit
Minimum entry age8 weeks8 weeks8 weeks
Next day cover for accidental injuryYESYESYES
Optional Routine Care benefitYESN/AN/A
Paralysis tick benefitYESYESN/A
Percentage of eligible vet bills coveredUp to 80%Up to 75%Up to 80%
Pet overseas travel insuranceYESYESYES
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Real Pet Insurance Additional Benefits

Real Pet Insurance policyholders can also take advantage of the following additional benefits:

  • Emergency boarding. If you are the sole carer of your pet and you are hospitalised for more than five consecutive days, Real Pet Insurance will cover the cost of boarding your pet at a licensed kennel or cattery.
  • Essential euthanasia. If your vet decides that the most humane course of action is to euthanise your pet, the cost of this will be covered under your policy.
  • Paralysis tick benefit. The insurer will pay a percentage of your vet bills if your pet requires treatment for tick paralysis. However, the cost of tick preventative treatments will not be covered.
  • Pet overseas travel insurance. If you and your pet are overseas where your pet will not have to be quarantined upon your return to Australia, any vet expenses you incur overseas will be covered by your policy.
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Real Pet Insurance Optional Benefits

Real Pet Insurance customers who take out Premium Accident & Illness Cover can choose to have an optional Routine Care Benefit added to their policy. The purpose of this benefit is to encourage responsible pet ownership among Australians and to help you look after even more of your vet bills.

This benefit helps you cover the cost of preventative healthcare for your pet. If you select the Routine Care Benefit, you’ll receive up to $80 each year to help you manage the cost of routine and preventative treatments like vaccinations, flea control, health checks and even microchipping.

Policyholders are able to claim a $50 annual benefit for any one of the following treatments:

  • alternative therapies
  • behavioural therapy (from a qualified animal behaviourist or vet)
  • council registration fees
  • cremation or burial
  • declawing
  • dental illness treatment
  • desexing
  • flea, tick or worm control
  • health checks
  • heartworm preventative medication
  • microchipping
  • obedience training at a recognised training facility
  • prescription diets
  • teeth cleaning
  • vaccinations

Every year you can also claim $15 for heartworm tests or blood screening for your pet, and $15 for FeLv/Fiv tests or urinalysis.

Save money on pet products by checking out these coupon codes

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Real Pet Insurance General Exclusions

While Real Pet Insurance does cover a wide range of risks and costs for your pet, there are certain circumstances when your claim will not be paid. These include:

  • if it is the result of a pre-existing condition
  • if you choose to pursue a course of treatment other than that recommended by your vet
  • if you fail to take all reasonable precautions to protect your pet from situations that may lead to them suffering an injury or illness
  • if your claim is for a house call or out-of-hours treatment, except in the case of an emergency
  • if your claim is for a routine examination, cosmetic procedure or experimental treatment
  • if your claim is for ambulance fees and non-essential hospitalisation
  • if your claim is for an illness that has a known vaccination, for example kennel cough
  • if your claim is for breeding or obstetrics
  • if your claim is for cell-replacement therapies
  • if your claim is for dental procedures, teeth cleaning, dental diseases, gingivitis, treatment of teeth fractures, orthodontics or any oral disease
  • if your claim is for food of any kind, even if it is prescription or dietary food. Dietary and nutritional supplements will also not be covered
  • if your claim is for genetic testing
  • if your claim is for medication not approved or listed by the Australian Pesticides and Veterinary Medication Authority (APVMA)
  • if your claim is for preventative procedures and treatments such as vaccinations, anal gland expression, parasite control
  • if your claim is for transport or boarding expenses
  • if your claim is for treatment for behaviour problems such phobias or anxiety disorders
  • if your claim is the result of a malicious act, deliberate injury or gross negligence by you or someone else living with you
  • if your claim relates to accessories like crates, cages, bedding or collars
  • if your claim relates to grooming or bathing your pet, even if using a medicated shampoo
  • if your claim relates to training, socialisation, obedience classes or any alternative therapy treatments (e.g. homeopathy)
  • if your pet is used for professional or occupational purposes, such as police work or hunting. However, Guide Dogs and Assistance Dogs are exempt from this exclusion.
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Real Pet Insurance FAQs

Q. What percentage of my vet expenses will be covered?

  • A. This depends on the policy you choose. The Accident Cover plan and Premium Accident & Illness Cover plan cover up to 80% of your eligible vet bills, while the Standard Accident & Illness Cover plan will pay up to 75% of bills.

Q. How old does my pet need to be to be eligible for cover?

  • A. You can take out cover for your puppy or kitten from eight weeks of age. However, you can’t take out Accident & Illness cover if your pet is nine years or older.

Q. Can I still visit my normal vet?

  • A. Yes, with Real Pet Insurance you are able to visit any licensed vet in Australia.

Q. How do I pay my premiums?

  • A. Your Real Pet Insurance premiums can be paid via credit card or direct debit. You can make payments fortnightly, monthly or annually to suit your budget.

Q. Can I insure more than one pet?

  • A. Yes, you can insure all your cats and dogs under the one policy, though you’ll obviously have to pay an extra premium for each pet.

Q. Do I need to pay an excess when I make a claim?

  • A. No. However, remember that a pet insurance policy will never cover your vet bills in full, only 75 or 80% of them.

Real Pet Insurance offers three competitive policy options for anyone who wants the best for their dog or cat. However, in order to ensure you end up the right policy for your pet and your wallet, compare the features and limits of Real Pet insurance policies with other offerings on the Australian market.

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* The offers compared on this page are chosen from a range of products finder.com.au has access to track details from and is not representative of all the products available in the market. Products are displayed in no particular order or ranking. The use of terms 'Best' and 'Top' are not product ratings and are subject to our disclaimer. You should consider seeking independent financial advice and consider your personal financial circumstances when comparing products.

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6 Responses to Real Pet Insurance

  1. Default Gravatar
    Colin | November 21, 2015

    Hi can you please email me a quote for the top insurance for my dog. He is a male not desexed, pug cross, good health, 7 years old, mainly house dog. Thanks

    • Staff
      Richard | November 23, 2015

      Hi Colin,

      Thanks for your question. finder.com.au is a comparison service and not an insurer. If you would like to receive a quote from Real Pet Insurance, you’ll need to contact Real Insurance directly.

      I hope this was helpful,
      Richard

  2. Default Gravatar
    Mrs | June 8, 2015

    Can I cancel at any time without penalties and if I have a claim do I still have to pay till the end of the year. Even if my pet die’s

    • Staff
      Richard | June 9, 2015

      Hi Veronica,

      Thanks for your question. If you cancel your policy for any other reason than the death of your pet, outside of the 30 day cooling off period, you will be charged a cancellation fee. For more information about claims with Real, it would be best to contact Real Pet Insurance directly.

      I hope this was helpful,
      Richard

  3. Default Gravatar
    margaret | March 6, 2015

    I NEED TO CHANGE MY ADDRESS ,HOW DO I DO IT?

    • Staff
      Richard | March 7, 2015

      Hi Margret,

      Thanks for your question. Unfortunately, finder.com.au is a comparison service and not an insurer. If you would like to change your details, you’ll need to contact Real Pet Insurance by calling 1300 096 023 (Monday to Friday, 8am to 8pm) or by email service@realpetinsurance.com.au.

      I hope this was helpful,
      Richard

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