RSPCA Pet Insurance Review

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RSPCA Pet Insurance

Key takeaways

  • Cover you can customise to your needs
  • Annual cover options up to $35,000.
  • Optional extras for behavioural conditions, dental illness, supportive therapies, and routine care

Pros

  • No sub-limits
  • Choose the excess that works for you: $0, $100, $200, $300, $400 or $500
  • Claim back up to 90% of eligible vet bills

Cons

  • Dental illness cover not included automatically (available as an optional extra)
  • No cover for Brachycephalic Obstructive Airway Syndrome (BOAS) unless an assessment is completed and approved

Compare pet insurance from RSPCA

Finder Score Maximum Yearly Benefit Paralysis Tick Yearly Sub-Limit Reimbursement rate Accidental Injury Illness
RSPCA Pet Insurance logo
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RSPCA PetFlex Cover
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$35,000
$35,000
60%, 70%, 80%, or 90%
Multi-pet Discount: Get 10% off when you insure more than one pet. T&Cs apply.
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Why choose RSPCA Pet Insurance?

  • Cover you can tailor to your pet: With RSPCA Pet Insurance’s PetFlex cover, you can customise your pet’s policy to suit your needs and budget.
  • No sub-limits: Claim up to your chosen annual limit, with no tricky sub-limits to worry about.
  • Your policy supports the RSPCA: Every policy contributes to the RSPCA’s animal welfare initiatives.
  • A wide range of optional extras: From dental illness to supportive therapies, RSPCA Pet Insurance offers a wide range of optional extras to boost your pet’s cover.
  • Have your vet submit claims for you: Direct2Vet (RSPCA Pet Insurance’s online claims portal for vet clinics) allows vets to submit claims for you. If your claim is approved, they pay your vet directly and you simply pay the gap between the invoice and what's covered by your policy.

What isn’t covered under RSCPA Pet Insurance?

  • Pre-existing conditions, unless an exception to this exclusion is approved by us after a pre-existing symptoms and conditions assessment as specificed on your Certificate of Insurance.
  • Desexing
  • Brachycephalic Obstructive Airway Syndrome (BOAS), unless an assessment is completed and approved
  • Annual health exams/check-ups, vaccinations, or microchipping (unless routine care cover has been added as an optional extra)

Please note that this is just a summary of what’s not covered. For the full list of exclusions, please refer to the RSPCA Pet Insurance PDS

How to submit a claim

To submit a pet insurance claim with RSPCA Pet Insurance, you’ll need to complete the following steps:

  1. Log into customer portal: Sign into your account and click on ‘Submit a claim’.
  2. Submit necessary documentation: Upload information relating to your claim, such as invoices, clinical notes, or any other supporting documents.
  3. Save your claim number: Once your claim has been submitted, you’ll receive a claim number. Keep this somewhere safe, as it will be your reference for your claim.
  4. Await a response: The RSPCA Pet Insurance team will be in touch with you shortly with a claim outcome, or if they need further information regarding your claim.

Prefer to have your claim submitted for you by your vet? With RSPCA Pet Insurance’s Direct2Vet service, you can! If your claim is approved, they’ll pay your vet directly and you’ll simply need to pay the gap between the invoice and what’s covered by your policy.

Here’s how it works:

  1. Your pet receives treatment at a participating vet clinic.
  2. Your vet submits your claim through the Direct2Vet portal.
  3. Your claim is assessed based on your policy’s terms and conditions.
  4. If your claim is approved, RSPCA Pet Insurance pays your clinic directly for the covered amount.
  5. You simply pay any remaining costs not covered by your policy.

FAQs

Sources

Ceyda Erem's headshot
Written by

Senior writer

Ceyda Erem is Finder’s senior writer for insurance and has almost 10 years of experience writing about personal finance. Formerly a copywriter for several business and finance clients, Ceyda has written hundreds of articles, guides, blogs and more to ensure Australians stay in the loop about how to best manage their money. She has a Bachelor of Arts, Majoring in Writing from Macquarie University. See full bio

Ceyda's expertise
Ceyda has written 112 Finder guides across topics including:
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20 Responses

    Default Gravatar
    ShellyNovember 10, 2018

    How much is it for my dogs to get their teeth cleaned. Is it covered with this policy and what is the outlay for me. Thank you

      Default Gravatar
      JoelNovember 10, 2018

      Hi Shelly,

      Thanks for leaving a question on finder.

      If you’d like to take out an increased level of cover for your furry friend, the routine care option may offer the protection you desire. Designed to promote responsible pet ownership, this benefit is designed to help you cover the cost of routine preventative healthcare treatments for your pet. This includes:

      – $15 a year for heartworm test or blood screen
      – FeLV/FIV test or urinalysis – $15 a year
      – a $50 annual benefit for one of the following routine treatments: desexing, microchipping, preventative heartworm medication, teeth cleaning, vaccinations, dewclaw removal, council registration fees, prescription diets, alternative therapies, health checks.

      Please send me a message if you need anything else. :)

      Cheers,
      Joel

    Default Gravatar
    RobertJuly 30, 2017

    I have economy RSPCA cover, does it cover prescription medication? It pays 75% accident illness.

      Default GravatarFinder
      RenchJuly 31, 2017Finder

      Hi Robert,

      Thanks for reaching out to us. Please note that we are not affiliated with RSPCA Pet Insurance or any company we feature on our site and so we can only offer you general advice.

      Yes, all plans with RSPCA Pet Insurance cover medicine and drugs. The only exclusion are medications that is not approved or listed by the APVMA (Australian Pesticides and Veterinary Medication Authority).

      Cheers,
      Rench

    Default Gravatar
    debbielgSeptember 18, 2016

    Could you give me some monthly quotes on an insurance package for my 8 year old long haired domestic cat?
    Thanks
    Debbie

      Richard Laycock's headshotFinder
      RichardSeptember 20, 2016Finder

      Hi Debbie,

      Thanks for your question. Finder is a comparison service and RSPCA is not part of the panel of pet insurance brands we have access to.

      If you would like to compare the products from the brands in our panel, you can do so by heading to our pet insurance home page.

      All the best,
      Richard

    Default Gravatar
    paulAugust 6, 2016

    i got a small dog call king charles but has anal gland want best insurance

      Richard Laycock's headshotFinder
      RichardAugust 9, 2016Finder

      Hi Paul,

      Thanks for getting in touch. If you would like to review the cover options available from the pet insurance brands in our panel, please head over to our pet insurance homepage.

      All the best,
      Richard

    Default Gravatar
    BillJuly 7, 2016

    Do the premiums increase with each year as/because the dog ages?
    How long does it take for reimbursement?
    Cheers Bill

      Richard Laycock's headshotFinder
      RichardJuly 8, 2016Finder

      Hi Bill,

      Thanks for your question.

      Your premiums will be set at the outset of the policy, and stated on your Certificate of Insurance. For information about the claims process, you should consult page 25 of the RSPCA Pet Insurance’s policy disclosure statement (PDS).

      I hope this was helpful,
      Richard

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