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This guide is designed to break down which brand, Origin or Simply Energy, has the better electricity deals. We've compared prices and plans in the four states they both sell energy in and placed them side by side for convenience. Retailers can alter their plans and rates at any moment, so the numbers and plans we've summarised below may change in the future.
Origin vs Simply Energy: How do they compare?
Here's how the two providers stood against each other at the time of writing:
|Everyday Rewards incentives||Everyday Rewards incentives|
Customer service score
|4.0 stars||3.6 stars|
|Origin was cheaper in 1 state and tied in price in 1 state out of 4 we looked at.||Simply Energy was cheaper in 2 states and tied in price in 1 state out of 4 that we looked at.|
Last checked December 2020
What plans are available from Origin and Simply Energy in each state?
Note: Discounts and incentives change often. Be sure to check with the provider before signing up or applying.
The margin between Simply Energy and Origin isn't huge here, but Simply Energy does have more "rewards" plans available than in other states.
New South Wales
Both Origin and Simply Energy have plans that come in far below the reference price for NSW.
Both providers offer roughly the same prices in Queensland for their cheapest plans, although Simply Energy's discount doesn't run out.
This is the only state where Simply Energy offers a small bill credit for signing up to its plan. Otherwise, the gap between the two providers' plans is reasonably large.
Customer service score: Origin vs Simply Energy
We've calculated the Finder service score based on a bunch of different factors related to how easy it is to work with the company and how accessible their customer support is. Some of these metrics include whether online chat support is available, customer service centre operating hours, financial hardship plans and more.
Origin performed significantly better than Simply Energy in this category, scoring 4.0 stars out of a possible 5. Simply Energy was by no means bad, coming in at 3.6 stars.
In terms of online incentives, neither provider is particularly impressive. You can get a tiny bill credit in one state with Simply Energy, while Origin's Max Saver plans have miniscule online sign-up discounts on the order of 1%. If you're into AFL or Village Cinemas, Simply Energy's specialty plans could be tempting, but are only available in NSW.
While Simply Energy claims to offer GreenPower on its website, none of the Basic Plan Information / Fact Sheets for its plans list this as an option, so it does not appear currently available. Origin Energy, on the other hand, has GreenPower available in increments of 25%, 50% and 100%. Both Origin and Simply Energy have dedicated apps available for plan management.
In terms of Finder customer service scores, Origin Energy outperforms Simply Energy with a rating of 4.0 stars out of 5 compared to Simply Energy's 3.6 stars.
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