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How do I get my frequent flyer points added for my flights to Norfolk Is? They were booked by RACQ.
Hi Merilyn,
Thanks for your question.
If you forgot to quote your frequent flyer number at the time of booking your flight, you might be able to claim Airpoints Dollars for your flight. Please note that you have to make the claim within 6 months of taking the flight.
You may submit your missing Airpoints Dollars or Status Points claim online, through the “Claim missing Airpoints” function of your online Air NZ Account. Otherwise, you may submit your claim to the Air NZ Contact Centre.
Before you make the claim, make sure you have the relevant original boarding pass, ticket number and e-Ticket available.
I hope this has helped.
Cheers,
Sally
My daughter has booked return Air New Zealand flights to Canada/USA for June/August this year. Bookings made about a week ago and has subsequently joined the Air New Zealand Airpoints scheme. How does she now add these flights to her airpoints? She didn’t have a membership number 10 days ago when organising her travel but since she likes flying with ANZ decided to become a member and make her travels count. Thanks.
Hi Inez,
Thanks for your question.
Yes, your daughter can claim Airpoints Dollars from the flight. Once she has flown, she’ll just need to keep the original boarding passes and tickets (or e-ticket receipts). She can then sign into her Air New Zealand account and select “Missing some Airpoints Dollars or Status Points?” when viewing her statement. She’ll then need to submit a missing dollars request and submit those flight details.
I hope that has helped.
Cheers,
Sally
I currently hold AirNZ airpoints. I am currently residing in France. I am planning to return to NZ later this year. Can I use my air dollars to book say from the UK branch or Japanese branch? I had a go on the Japanese site for a flight from Tokyo to Auckland (one way) and could not see how to utilise my air dollars
Hi Gary,
Thanks for your question.
If you’re using one of the AirNZ international sites, you should be able to log in using your Airpoints membership number when you’re booking your flights to either redeem or earn points on the flights. If you’re still having difficulty, you might like to contact the customer service centre to book your flights and redeem your points over the phone.
I hope this has helped.
Cheers,
Sally
I currently hold silver status with Virgin Australia. Im looking to transfer all points to Air NZ. Will this also achieve silver status? What is the process to transfer points?
Hi EJ,
Thanks for your question.
Unfortunately you can’t transfer all your points to the Air NZ program. You can, however, redeem your miles for Air flights and upgrades.
To achieve Silver status you’ll need 450 Status Points, you can earn these through eligible Air New Zealand and many Star Alliance and other partner flights.
All the best,
Shirley
How do I find out my membership number?
Hi Marie,
Thanks for your question.
To find out your membership, please get in touch with Air New Zealand directly.
Cheers,
Shirley