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Foxtel NBN review
Our verdict: Foxtel NBN plans are a solid choice if you want to bundle them with one of its entertainment packs. But keep in mind that you can only sign up over the phone.
While it's primarily known for its entertainment packs, you can also grab an NBN plan from Foxtel as a standalone plan or bundled with a streaming pack.
There's no real advantage to getting it bundled - the cost is the same as getting the plan and the pack separately - but you do get pretty decent speeds with Foxtel's NBN plans.
Foxtel NBN could be right for you if:
You're interested in getting a Foxtel pack anyway and would like to get an NBN plan from the same provider.
However, keep in mind that Foxtel:
Includes a 12-month contract on all its entertainment packs. While the NBN plan comes with no contract, terminating your entertainment pack with Foxtel will incur a maximum early termination fee of $300.
Doesn't offer sign-ups online. If you're interested in an NBN plan, you'll need to call them up to discuss signing up.
Foxtel's standalone NBN plans are priced around the Finder average for their respective speed tiers.
You can bring your own modem or purchase one from Foxtel for $140, which is above the Finder average cost of $118.
You can bundle the NBN plan with the following 5 entertainment plans:
Foxtel Plus: 50+ channels, including drama, lifestyle, documentaries and reality.
Movies HD: 10 movie and over 50+ Foxtel Plus channels on demand.
Sports HD: 50+ Foxtel Plus channels and 50+ sports on 12 live HD sports channels.
Premium: Kids plus 50+ Foxtel Plus channels, Movies HD and Sports HD.
Platinum Plus: Foxtel Plus, Sports HD, Movies HD, Kids, Favourites, multiroom casting, and includes a Netflix Standard plan.
Things to watch out for:
$300 early termination fee on Foxtel's entertainment packs. While there is no lock-in contract with Foxtel's NBN plan (you can cancel or switch providers at any time), its entertainment plans come with a 12-month contract. Leaving early would require you to pay a $300 early termination fee.
Foxtel's entertainment bundles come with its NBN 50 plan by default. If you're looking to upgrade to an NBN 100 plan, you'll need to do so over the phone with its support team.
Performance
Since Foxtel is not a primarily NBN broadband provider, it is not in the latest ACCC Broadband Performance Report through which the reliability of its NBN speeds could be verified.
However, it ranked first in the Netflix ISP Speed Index for Australia in October 2022. This Index measures the prime time performance of Netflix streaming by internet providers across the country.
Customer service
You can get in touch with the Foxtel team in the following ways:
Chat with an agent or the virtual bot on Foxtel's website.
New customers can call the team between 8am and 8pm AEST throughout the week.
Existing customers can call between 8am and 10pm AEST, 7 days a week for technical support, and 8am–6pm AEST, Monday to Friday, for billing queries.
Chat with the team on Facebook and Twitter between 10am and 10pm AEST, 7 days a week.
Send through a text between 8am and 8pm AEST, 7 days a week, to be connected to an agent.
Bonus features
Besides its array of entertainment packs to choose from, Foxtel only has one additional noteworthy feature:
💰 Netflix discount
You can add a standard Netflix subscription to Foxtel's entertainment packs for $9 per month on fixed-term contracts (or for $15 per month on no lock-in contracts).
This is a little cheaper than the $16.99 per month you'd be paying if you signed up to Netflix separately.
Which rivals are giving Foxtel a run for its money?
For cheaper NBN: Tangerine has some of the cheapest plans on Finder and offers 6-month sign-up discounts to sweeten the deal.
For other entertainment bundles:
Don't want to be forced into a 12-month entertainment plan? You can tack on Fetch TV on some of iiNet's plans.
For reliable speeds:
Exetel has topped multiple ACCC broadband performance reports for delivering top-tier speeds across its plans.
Ready to sign up to Foxtel NBN?
Unfortunately, Foxtel NBN isn't available to sign up to online. You'll need to call Foxtel to discuss signing up to any of its NBN plans or bundles.
You can also compare NBN plans from other internet providers in Australia to see if you can find a better deal.
What if I'm moving house? If you're moving, you'll need to get in touch with Foxtel to check whether Foxtel TV and NBN are available at your new address. Keep in mind that it could take up to 5 business days to get connected.
In case there's a notice period to account for, make sure you leave sufficient time to let your current provider know you're leaving. You don't want to be stuck paying for 2 internet services.
Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne.
Hi there,
Foxtel broadband also offers an upgrade to an NBN 100/20 tier, but you’d have to contact them direct to see if you’re eligible to get this.
Hope this helps.
I currently have a bundled service with Telstra including Foxtel sport and entertainment including movies. I also have 3 mobiles on an Optus plan and Opus sport.
My question is should I go completely with Optus or with Telstra or can NBN service providers cover everything as a bundles service.
The best provider for you depends on your own personal circumstances such as location, coverage, and the plan or package you’re looking for. Our comparison between Telstra and Optus might help you decide which provider suits you. You can also check other providers offering NBN bundles. You can use our comparison table to help narrow down your options. When your ready, press the “Go to Site” button to be redirected to the provider’s website where you can sign up.
As a gentle reminder, please ensure you review the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. You can also contact the provider if you have specific questions.
Thanks for your question. You may use our NBN tracker by simply entering your address. Do this to know when the NBN is coming to you or whether NBN is already available in your area or not.
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Is 50/20 the fastest available with foxtel broadband … i seem to buffer quite a lot when I use my brothers service when I visit ???
Hi there,
Foxtel broadband also offers an upgrade to an NBN 100/20 tier, but you’d have to contact them direct to see if you’re eligible to get this.
Hope this helps.
I currently have a bundled service with Telstra including Foxtel sport and entertainment including movies. I also have 3 mobiles on an Optus plan and Opus sport.
My question is should I go completely with Optus or with Telstra or can NBN service providers cover everything as a bundles service.
Hi Phil,
Thank you for reaching out to Finder.
The best provider for you depends on your own personal circumstances such as location, coverage, and the plan or package you’re looking for. Our comparison between Telstra and Optus might help you decide which provider suits you. You can also check other providers offering NBN bundles. You can use our comparison table to help narrow down your options. When your ready, press the “Go to Site” button to be redirected to the provider’s website where you can sign up.
As a gentle reminder, please ensure you review the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. You can also contact the provider if you have specific questions.
Cheers,
Reggie
When will nbn be available to my address?
Hi Lawler,
Thanks for your question. You may use our NBN tracker by simply entering your address. Do this to know when the NBN is coming to you or whether NBN is already available in your area or not.
Cheers,
Liezl