For a second year in a row, felix has again taken the front seat here for being the only telco to offer a truly unlimited data mobile plan despite having download speed caps of 20Mbps. Its plan, which runs on the Vodafone network, can give you the peace of mind to stream, game and do heaps more without worrying about running out of data.
felix, which runs on the Vodafone network, did well for daily cost per gigabyte. It's 1 of only 5 carbon neutral providers in Australia and plans a tree each month for every active subscription.
I switched mobile providers like 6 times this year, and I wasn't 100% happy with any of them. There was always an issue somewhere, whether it was customer service, coverage, price, or something else. I switched for Felix about 5 months ago and it's been great. Mostly the unlimited data is what I'm sticking around for, but the coverage is pretty good, their international roaming option is affordable, and unlimited data is my jam.— Tim Bennett, Insurance expert
TPG Telecom's felix mobile gives you an affordable and eco-friendly way to sign up to any of its 3 mobile plans.
It's the only telco in Australia to boast an unlimited data plan, although you'll have to be okay with a 20Mbps download speed cap.
In addition to unlimited data, signing up with felix comes with some additional benefits:
Just keep in mind:
felix now has 3 mobile plans on its roster that all offer decent value for money. However, the unlimited data plan which felix made its name off remains the most interesting.
It will set you back $40 a month but this could be worth it if you're someone that has high data needs and doesn't mind the 20Mbps download speed caps.
If you're after a mobile plan without a speed cap, felix also offers 25GB and 50GB plans that come with endless data. This means once you've used up your monthly data allowance, your speeds will be capped at 1.5Mbps until your next renewal.
Both plans stack up decently against our $1 per GB benchmark.
Its 25GB plan is bang on 1:1 for price and data, while its 50GB plan does even better for value, where you'll pay $0.60 per GB.
Things to watch out for:
felix operates on the Vodafone 4G mobile network, which comes in last for coverage compared to Optus and Telstra.
felix only offers online service. But you can reach the providers any day of the week.
We compared the satisfaction ratings both on Finder and other reputable sites to see how Aussies score felix mobile.
As of 22 September 2023, the rates are as followed:
While felix's app itself is highly rated, some customers have complained about its internet speeds.
😁 Customers are most happy about:
😞 Customers are least happy about:
felix might not have all the perks of the big providers, but it still has some strong benefits you might enjoy.
If you're unhappy with your felix mobile plan within 7 days of activation, you can claim a full refund via the app.
When you refer a friend to felix mobile, you'll both get a $35 credit when they activate. You can use your unique referral code to take advantage of this discount. You'll be able to refer as many friends as you can.
felix offers 4GB of data, 100 standard international SMS and 100 standard international call minutes for $20. This is valid for 365 days and can be used in over 40 selected countries.
Not many smaller providers offer an international roaming add-on, so felix stands out in this way. However, what you get for your money isn't great.
If you're looking for a SIM to take with you on short visits, its inclusions could be enough, but those going on longer travels may be better off with a local or travel SIM instead.
Want to put your mobile plan on hold, but not lose your phone number?
You can pause your subscription for up to 242 days after your latest renewal without paying a cent. You will be able to use your phone as normal until 48 hours after the end of your current billing cycle.
felix now offers its customers Wi-Fi calling (also called Voice-over LTE or VoLTE). Wi-Fi calling is useful for faster call connections, call quality and sending calls and texts over Wi-Fi when you have poor signal.
For more big data:
If you're into having lots of data but at un-capped speeds, check out Circles.Life. Its 100GB plan is only a couple of dollars more than felix, but there's no limit on your speed.
Once you've decided which felix Mobile plan you like, you'll simply have to fill out a few details. From there felix Mobile will take care of the rest. SIM delivery is free via standard postage, but can take up to 10 business days to arrive at your door.
Keep in mind that you'll also need to download the felix mobile app in order to complete your purchase.
What if I want to keep my current phone number?
You can choose to keep your current phone number via the app when you activate your SIM.
felix says porting your number should only take a few minutes normally, but could take up to 3 hours (so long as you activate your SIM during business hours).
If your current phone number is under someone else's name (like a parent or partner), it might take a little longer. Check our guide on how to transfer ownership of your mobile number.
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