What does Power and Water offer? Electricity in the Northern Territory.
Product highlights: Power and Water is the only electricity provider in most Northern Territory remote communities. The retailer offers 24/7 customer support and has several customer service centres for those who prefer in-person assistance.
Watch out for: Electricity is only available in remote areas and there is a limit to the number of customers who can install solar in each community.
Power and Water Corporation is an NT Government-owned company and the largest distributor of electricity, water and sewerage services across the Northern Territory. The corporation also retails electricity to remote communities through its not-for-profit arm, Indigenous Essential Services (IES).
IES services 72 remote towns that Power and Water distributes electricity to. It also retails electricity in Jabiru, Nhulunbuy and Alyangula, though Power and Water is not the distributor in those areas.
If you are an NT resident living outside of Darwin, Alice Springs, Katherine or Tennant Creek, your power (as well as your water and sewerage) is most likely provided by IES.
State
⚡ Electricity
♨️ Gas
NT
✅
❌
VIC
❌
❌
QLD
❌
❌
TAS
❌
❌
ACT
❌
❌
SA
❌
❌
NSW
❌
❌
WA
❌
❌
Can I get solar power?
Yes, Power and Water offers solar plans. However, you'll have to apply for an assessment to see if you're eligible. This is because most remote communities run off of isolated power stations, which can be overwhelmed by too much power being fed back into the system.
There is a limit to the number of domestic PV solar systems allowed in each remote community, so if your community has already reached its limit, you won't be able to connect your PV system to the grid or install a new PV system.
To find out if you're eligible for solar, you'll need to complete a rooftop PV application form and send it to remotedevelopment@powerwater.com.au.
Can I get GreenPower?
No, Power and Water isn't GreenPower certified.
Additional services
Power and Water also offers the following services and projects:
Power distribution. Power and Water is the electricity distributor for most of the Northern Territory.
Solar Energy Transformation Program (SETuP). SETuP is the largest isolated off-grid solar program in Indigenous communities. It has increased solar resources and reduced reliance on diesel fuel.
Sewerage reticulation. The company upgraded sewer pipes and facilities and added additional sewer connections in Angurugu.
Creating new water sources. The company increased water sources in Ngukurr, Robinson River and Barunga by creating additional water bores.
Asbestos replacement. Power and Water replaced asbestos cement water mains and drainage systems in Angurugu and Wadeye.
Water and wastewater. In addition to electricity, Power and Water supplies water across the Northern Territory and manages wastewater treatment plants and water and sewerage pipelines.
How can I pay my bills?
Power and Water offers several options for bill payments:
You can pay your bill using a credit card at any time by going to the Power and Water website or calling 1800 644 849. A maximum credit limit applies for online payments.
To set up a direct debit, fill out a direct debit form and send the completed form to customer service via email, mail or in person at a customer service centre.
Mail a cheque along with your payment slip to: GPO Box 3596 Darwin NT 0801
Use BPAY to pay your bill directly through your bank or financial institution. The relevant biller and reference numbers will be stated on your energy bill.
If you prefer to pay in person, you can do so at any Australia Post location or any Power and Water customer service centre.
If you receive Centrelink payments, you can arrange to have funds automatically transferred from your Centrelink allowance to pay your energy bill. Contact Centrelink directly to organise payments.
NT Government employees can pay all or part of their bill directly from their wages. To arrange payroll deductions, contact your payroll department.
Why consider Power and Water?
Flexible payment options. You can pay your bill with direct debit, credit card, BPAY, via mail, in person or directly through your wages if you're an NT Government employee.
Limited choice in remote areas. If you live in a remote area of the Northern Territory, Power and Water is likely to be the only electricity provider available to you.
Paperless billing. Power and Water offers paperless billing to help reduce the impact of paper bills on the environment. It also offers more interactive options for customers trying to better understand their bills. If you would prefer a physical bill, you can still opt for paper billing.
24/7 customer support. You can get the support you need at any time with a combination of phone-based customer service, live chat, email and in-person service centres.
Sarah Brandon is a senior writer at Finder. She has a degree in Psychology from New York University and loves learning about why people do what they do. Sarah has researched and written about a wide range of topics, from pool fences to private jets to personal loans. But no matter the subject, her number one priority is figuring out what information our readers need to make the best decisions.
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