Power and Water: Electricity plans

The biggest electricity distributor in the Northern Territory also retails electricity to remote communities.

Power & Water

Is Power and Water right for me?

  • What does Power and Water offer? Electricity in the Northern Territory.
  • Product highlights: Power and Water is the only electricity provider in most Northern Territory remote communities. The retailer offers 24/7 customer support and has several customer service centres for those who prefer in-person assistance.
  • Watch out for: Electricity is only available in remote areas and there is a limit to the number of customers who can install solar in each community.

Power and Water electricity

Power and Water Corporation is an NT Government-owned company and the largest distributor of electricity, water and sewerage services across the Northern Territory. The corporation also retails electricity to remote communities through its not-for-profit arm, Indigenous Essential Services (IES).

IES services 72 remote towns that Power and Water distributes electricity to. It also retails electricity in Jabiru, Nhulunbuy and Alyangula, though Power and Water is not the distributor in those areas.

If you are an NT resident living outside of Darwin, Alice Springs, Katherine or Tennant Creek, your power (as well as your water and sewerage) is most likely provided by IES.

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Can I get solar power?

Yes, Power and Water offers solar plans. However, you'll have to apply for an assessment to see if you're eligible. This is because most remote communities run off of isolated power stations, which can be overwhelmed by too much power being fed back into the system.

There is a limit to the number of domestic PV solar systems allowed in each remote community, so if your community has already reached its limit, you won't be able to connect your PV system to the grid or install a new PV system.

To find out if you're eligible for solar, you'll need to complete a rooftop PV application form and send it to remotedevelopment@powerwater.com.au.

Can I get GreenPower?

No, Power and Water isn't GreenPower certified.


Additional services

Power and Water also offers the following services and projects:

  • Power distribution. Power and Water is the electricity distributor for most of the Northern Territory.
  • Solar Energy Transformation Program (SETuP). SETuP is the largest isolated off-grid solar program in Indigenous communities. It has increased solar resources and reduced reliance on diesel fuel.
  • Sewerage reticulation. The company upgraded sewer pipes and facilities and added additional sewer connections in Angurugu.
  • Creating new water sources. The company increased water sources in Ngukurr, Robinson River and Barunga by creating additional water bores.
  • Asbestos replacement. Power and Water replaced asbestos cement water mains and drainage systems in Angurugu and Wadeye.
  • Water and wastewater. In addition to electricity, Power and Water supplies water across the Northern Territory and manages wastewater treatment plants and water and sewerage pipelines.

How can I pay my bills?

Power and Water offers several options for bill payments:


Why consider Power and Water?

  • Flexible payment options. You can pay your bill with direct debit, credit card, BPAY, via mail, in person or directly through your wages if you're an NT Government employee.
  • Limited choice in remote areas. If you live in a remote area of the Northern Territory, Power and Water is likely to be the only electricity provider available to you.
  • Paperless billing. Power and Water offers paperless billing to help reduce the impact of paper bills on the environment. It also offers more interactive options for customers trying to better understand their bills. If you would prefer a physical bill, you can still opt for paper billing.
  • 24/7 customer support. You can get the support you need at any time with a combination of phone-based customer service, live chat, email and in-person service centres.

How do I contact Power and Water for support?

DepartmentNumber
General enquiries1800 245 092
Emergencies and faults1800 245 090
Interpreter service13 14 50
Emailcustomerservice@powerwater.com.au
Media enquiries0401 117 599

In-person customer service centres are also available in Darwin, Palmerston, Katherine and Alice Springs.


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