Power and Water: Electricity plans

Can I get solar power?

Yes, Power and Water offers solar plans. However, you'll have to apply for an assessment to see if you're eligible. This is because most remote communities run off of isolated power stations, which can be overwhelmed by too much power being fed back into the system.

There is a limit to the number of domestic PV solar systems allowed in each remote community, so if your community has already reached its limit, you won't be able to connect your PV system to the grid or install a new PV system.

To find out if you're eligible for solar, you'll need to complete a rooftop PV application form and send it to remotedevelopment@powerwater.com.au.

Can I get GreenPower?

No, Power and Water isn't GreenPower certified.

Additional services

Power and Water also offers the following services and projects:

• Power distribution. Power and Water is the electricity distributor for most of the Northern Territory.
• Solar Energy Transformation Program (SETuP). SETuP is the largest isolated off-grid solar program in Indigenous communities. It has increased solar resources and reduced reliance on diesel fuel.
• Sewerage reticulation. The company upgraded sewer pipes and facilities and added additional sewer connections in Angurugu.
• Creating new water sources. The company increased water sources in Ngukurr, Robinson River and Barunga by creating additional water bores.
• Asbestos replacement. Power and Water replaced asbestos cement water mains and drainage systems in Angurugu and Wadeye.
• Water and wastewater. In addition to electricity, Power and Water supplies water across the Northern Territory and manages wastewater treatment plants and water and sewerage pipelines.

How can I pay my bills?

Power and Water offers several options for bill payments:

• Credit card

  You can pay your bill using a credit card at any time by going to the Power and Water website or calling 1800 644 849. A maximum credit limit applies for online payments.

• Direct debit

  To set up a direct debit, fill out a direct debit form and send the completed form to customer service via email, mail or in person at a customer service centre.

• Mail

  Mail a cheque along with your payment slip to:
  GPO Box 3596
  Darwin NT 0801

• BPAY

  Use BPAY to pay your bill directly through your bank or financial institution. The relevant biller and reference numbers will be stated on your energy bill.

• In person

  If you prefer to pay in person, you can do so at any Australia Post location or any Power and Water customer service centre.

• Centrepay

  If you receive Centrelink payments, you can arrange to have funds automatically transferred from your Centrelink allowance to pay your energy bill. Contact Centrelink directly to organise payments.

• Payroll deductions

  NT Government employees can pay all or part of their bill directly from their wages. To arrange payroll deductions, contact your payroll department.

Why consider Power and Water?

• Flexible payment options. You can pay your bill with direct debit, credit card, BPAY, via mail, in person or directly through your wages if you're an NT Government employee.
• Limited choice in remote areas. If you live in a remote area of the Northern Territory, Power and Water is likely to be the only electricity provider available to you.
• Paperless billing. Power and Water offers paperless billing to help reduce the impact of paper bills on the environment. It also offers more interactive options for customers trying to better understand their bills. If you would prefer a physical bill, you can still opt for paper billing.
• 24/7 customer support. You can get the support you need at any time with a combination of phone-based customer service, live chat, email and in-person service centres.

How do I contact Power and Water for support?

In-person customer service centres are also available in Darwin, Palmerston, Katherine and Alice Springs.

Ready to save on your energy bill? Find out how to switch energy providers