How does Finder work with CIMET?

Who can I contact for customer support?

If you have any questions or queries regarding your energy switch via energy.finder.com.au you can reach out to CIMET customer support via the following channels:

• Call 1300 251 001 between 9am to 8pm AEST Monday to Friday, 10am to 5pm AEST Saturday
• Email support@cimet.com.au

What is CIMET?

Finder has partnered with CIMET (ABN 72 620 395 726) to operate Finder's white-label energy plan comparison and switching engine. It lets you compare electricity and gas plans from a range of energy providers all at once. It doesn't compare all plans or energy providers in the market and the availability of plans and energy providers is subject to change from time to time.

Plans are currently available in NSW, ACT, SA, VIC, parts of QLD, TAS & WA (only Gas). Not available in Ergon Area (QLD), NT and embedded networks or non-quotable meters.

How does Finder work with CIMET?

Just as Finder partners directly with brands across thousands of product categories, we partner with CIMET to provide our "Energy Switching Service".

The partnership allows us to show you a range of available energy plans and provide the best customer experience possible.

Finder may receive a referral fee when you switch to another plan through this service. This doesn't incur any extra cost to you. Learn more about how we make money.

Frequently asked questions

• How do I unsubscribe from CIMET emails?

  To unsubscribe from CIMET emails please get in touch via support@cimet.com.au.

• How do I opt out of calls from CIMET?

  To stop receiving calls from CIMET please get in touch via:

  • Phone. 1300 251 001 between 9am to 8pm AEST Monday to Friday, 10am to 5pm AEST Saturday
  • Email. support@cimet.com.au

  After you've chosen a new energy provider via Finder, CIMET will forward your transfer request and details to the energy provider. If your connection request is approved, typically the energy provider will come back to you with a welcome pack within 3 business days.

  This welcome pack may include information regarding the following:

  • Rates
  • Terms and conditions
  • Fees
  • Promotional discounts
  • Charges
  • 10-day cooling-off period

   

  In case there are any discrepancies in the information provided by you, a CIMET customer care representative will follow up with you to clarify the details. You may also be contacted by your new energy provider during the switching process. If you have any additional questions, you can reach out to your new energy provider directly.

  CIMET will send a Plan Confirmation email with details of your switch.

• What is the 10-day cooling-off period?

  By law, you have the right to cancel your switch to your new energy provider within 10 business days. This period starts the day you receive your welcome pack.

• I haven't received my Plan Confirmation email from CIMET within 24 hours?

  If you haven't received the confirmation of your new plan, please check your email spam and junk folders. You can reach out to findersupport@cimet.com.au for further assistance.

• Why is my old energy provider still charging me?

  Once the switchover process is completed, your new energy provider will take responsibility for your billing and charges. Any charges on your account incurred with your old energy provider that are outstanding will still need to be paid.

• What happens if my request is rejected?

  If your request is rejected you may need to apply again. There are multiple reasons your request may be rejected by the retailer. These include (but are not limited to):

  • Missing information (such as your meter number)
  • Credit check failures
  • Selecting the same plan as the one you're already connected to

• Why was my request cancelled?

  There are 2 reasons why a request could be cancelled:

  1. You cancelled during the cooling-off period. This will void your right to any promotional benefit from Finder.
  2. There is missing information or an issue with your request. In this case, CIMET will try to contact you to receive the required information. If it is unable to reach you by phone and email after 30 days CIMET will cancel your energy switching request.

• How do Finder/CIMET promotions work?

  From time to time, Finder may provide incentives or rewards for customers who sign up to a new energy provider using its energy-switching service.

  This is different to a conditional discount or "sign-up credit" offered by an energy provider.

  In order to claim your benefit from any Finder x CIMET promotion, customers must remain with their new energy provider for a minimum of 30 days.

  90 days after you accept the terms and conditions of your new electricity or gas plan (the Acceptance Date), CIMET will provide your reward.

  Finder reserves the right to close any promotion without warning.

  Why does it take up to 90 days to receive my reward?

  It can take a few days for CIMET to process your request to switch with your new retailer.

  • If any customer information is missing or incorrect, CIMET needs to contact you to resolve it.
  • It can take up to 30 days for Finder/CIMET to get confirmation from your new retailer.
  • Once your switch is confirmed, there is a 10-day cooling-off period.
  • You must remain with your new energy provider for a period of days in order to receive your reward. This may vary by promotion and will be stated clearly in promotion T&Cs.
  • Once all these conditions are met, the process of fulfilling your promotion reward begins.