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Essential Energy: Electricity distributor

Energy distributor Essential Energy supplies electricity to properties in New South Wales and Queensland.

Essential Energy electricity network Essential Energy
How do I contact Essential Energy? See contact info

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Essential Energy is an electricity distributor supplying power to more than 800,000 properties across New South Wales and parts of southern Queensland. It services 95% of New South Wales except for Greater Sydney which is covered by either Ausgrid or Endeavour Energy.

What to do if you have a power outage on Essential Energy's network

If the power goes out on your property follow these steps:

  1. Is it an emergency? If you can see fallen poles or downed wires contact Essential Energy's emergency line on 13 20 80. If anyone has been injured call 000.
  2. Has the outage been reported? Essential Energy has a live outage tracker If the outage you're experiencing has been reported hold tight. Where possible, Essential will report an estimated restoration time and the reason for the outage.
  3. Report the outage. If you can't see a report for the outage you can do so yourself either via Essential's online form or by calling 13 20 80.

If you wish to report a broken or faulty streetlight you can do so by following these steps.. Faulty night vision lights can be reported via the emergency line on 13 20 80.

Essential Energy's contact information

There are multiple ways to get in touch with Essential Energy should the need arise:

  • General enquiries: 13 23 91
  • Emergencies: 13 20 80
  • Supply interruptions: 13 20 80
  • International support: +61 2 9336 9141 (general enquiries) OR +61 2 9336 9114 (electricity supply interruptions)

If you have trouble hearing, you can always contact the National Relay Service on 13 36 77 (teletypewriter) or 1300 555 727 (speak and listen), and then request Ausgrid's regular contact number, 13 13 65.

If your enquiry is not urgent you can also use the general enquiries form online.

Compare energy providers on the Essential Energy network

1 - 16 of 16
Name Product Electricity Price (annual) Difference from Reference Price Gas Price (annual) Rate Apply
Alinta Energy HomeDeal Energy
Alinta Energy HomeDeal Energy
$1,380
25% less
$720
Variable Rates
Origin Energy Flexi Rate ePlus
Origin Energy Flexi Rate ePlus
$1,660
9% less
$720
Variable Rates
AGL Value Saver
AGL Value Saver
$1,410
22% less
$710
Variable Rates
EnergyAustralia Flexi Plan
EnergyAustralia Flexi Plan
$1,390
5% less
$750
Variable Rates
1st Energy
1st Energy
$1,382
N/A
Gas not available in NSW
Variable Rates
Dodo Power
Dodo Power
$1,490
18% less
$610
Variable Rates
EnergyLocals Online Member 2022
Green Company
EnergyLocals Online Member 2022
$1,390
23% less
Gas not available in NSW
Variable Rates
Kogan Energy
Kogan Energy
$1,790
2.1% more
$820
Variable Rates
OVO Energy
OVO Energy
$1,008
N/A
Gas not available in NSW
Variable Rates
Powershop 100% Carbon Neutral
Green Company
Powershop 100% Carbon Neutral
$1,800
1.1% more
$640
Variable Rates
Red Energy Living Energy Saver
Red Energy Living Energy Saver
$1,520
16% less
$750
Fixed Rates
Simply Energy Simply NRMA
Simply Energy Simply NRMA
$1,820
1% less
$740
Variable Rates
Tango Blue
Tango Blue
$1,800
N/A
Gas not available in NSW
Fixed Rates
Nectr
Nectr
$1,064.75
N/A
Gas not available in NSW
Variable Rates
Globird Energy Boost
Globird Energy Boost
$3,140
66% more
$1,040
Variable Rates
Momentum Energy
Momentum Energy
$1,086
N/A
Gas not available in NSW
Variable Rates
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Compare up to 4 providers

How is Essential Energy different to Energy Australia, Origin Energy and other retailers you might see on your power bill?

Unlike retailers, Essential Energy is a distributor which means it's responsible for maintaining the grid and its component poles, wires and cables. Energy Australia, Origin Energy and others are retailers which offer energy plans.

Essential Energy sells power to retailers at wholesale prices and those retailers resell the power to consumers like yourself via rates, tariffs and energy contracts. These retailers are the middlemen between you and the distributors who maintain the network. That's why retailers offer different prices.

This also affects where you direct your enquiries. For network issues such as power outages, you should contact Essential Energy but for bills and prices, you'll need to contact your retailer.

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