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Essential Energy is an electricity distributor supplying power to more than 800,000 properties across New South Wales and parts of southern Queensland. It services 95% of New South Wales except for Greater Sydney which is covered by either Ausgrid or Endeavour Energy.
If the power goes out on your property follow these steps:
If you wish to report a broken or faulty streetlight you can do so by following these steps.. Faulty night vision lights can be reported via the emergency line on 13 20 80.
There are multiple ways to get in touch with Essential Energy should the need arise:
If you have trouble hearing, you can always contact the National Relay Service on 13 36 77 (teletypewriter) or 1300 555 727 (speak and listen), and then request Ausgrid's regular contact number, 13 13 65.
If your enquiry is not urgent you can also use the general enquiries form online.
Unlike retailers, Essential Energy is a distributor which means it's responsible for maintaining the grid and its component poles, wires and cables. Energy Australia, Origin Energy and others are retailers which offer energy plans.
Essential Energy sells power to retailers at wholesale prices and those retailers resell the power to consumers like yourself via rates, tariffs and energy contracts. These retailers are the middlemen between you and the distributors who maintain the network. That's why retailers offer different prices.
This also affects where you direct your enquiries. For network issues such as power outages, you should contact Essential Energy but for bills and prices, you'll need to contact your retailer.
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