EnergyAustralia

EnergyAustralia

Looking for a better deal on power? EnergyAustralia offers a range of electricity and gas plans with competitive market rate discounts.

⚡ Electricity plans available in NSW, ACT, VIC, QLD, SA | ♨️  Gas plans available in NSW, ACT, VIC, SA

EnergyAustralia was originally founded in 1995 as TRUenergy before changing its name in 2012. Today they are one of the biggest power retailers in Australia, with over 2.5 million accounts, as well as managing a large portfolio of traditional power generation sites as well as solar, wind and hydroelectric.  EnergyAustralia offers a balanced blend of straightforward plans at competitive prices and with added bonuses.

What EnergyAustralia plans are available?

  • EnergyAustralia plans are available in the ACT, New South Wales, Victoria, Queensland and South Australia.
  • Depending on your state, you will have different options with different benefits.
  • EnergyAustralia's three residential energy plans are the Flexi Saver, the Anytime Saver and Rate Fix. Not all are available in every state.
  • If you need both electricity and gas you can get a plan for each. EnergyAustralia gas plans are not available in Queensland.

EnergyAustralia electricity plans ⚡

Features and conditionsFlexi SaverAnytime SaverRate Fix Power Plan
Market rate discount
  • ACT: 12%
  • NSW: 16%
  • VIC: 28%
  • QLD: 12%
  • SA: 18%
  • ACT: 8%
  • NSW: 12%
  • VIC: 18%
  • QLD: 8%
  • SA: 12%
  • No discounts
  • SA: 21%
Benefit period
  • 1 year
  • 1 year
  • 2 years fixed rates
  • 2 years
Exit fees?
  • No
  • No
  • Yes
  • Yes
Rate type
  • Variable
  • Variable
  • Fixed
  • Variable
Daily supply charge
  • ACT: $0.80
  • NSW: $0.83
  • VIC: $1.13
  • QLD: $1.28
  • SA: $0.88
  • ACT: $0.80
  • NSW: $0.83
  • VIC: $1.13
  • QLD: $1.28
  • SA: $0.88
  • NSW: 0.$77
  • VIC: $1.00
  • QLD: $1.24
  • SA: $0.88
  • SA: $0.88
Connection fee
  • ACT: $74.60
  • NSW: $11.33
  • VIC: $37.93
  • QLD: $10.75
  • SA: $38.50
  • ACT: $74.60
  • NSW: $11.33
  • VIC: $37.93
  • QLD: $10.75
  • SA: $38.50
  • NSW: $11.33
  • VIC: $37.93
  • QLD: $10.75
  • SA: $38.50
  • SA: $38.50

EnergyAustralia gas plans ♨️

Features and conditionsFlexi SaverAnytime SaverRate Fix Power Plan
Market rate discount
  • ACT: 12%
  • NSW: 13%
  • VIC: 16%
  • SA: 13%
  • ACT: 8%
  • NSW: 10%
  • VIC: 12%
  • SA: 10%
  • No discounts
  • SA: 21%
Benefit period
  • 1 year
  • 1 year
  • 2 years fixed rates
  • 2 years
Exit fees?
  • No
  • No
  • Yes
  • Yes
Rate type
  • Variable
  • Variable
  • Fixed
  • Variable
Daily supply charge
  • ACT: $0.73
  • NSW: $0.61
  • VIC: $0.78
  • SA: $0.85
  • ACT: $0.73
  • NSW: $0.61
  • VIC: $0.78
  • SA: $0.85
  • NSW: $0.57
  • VIC: $0.78
  • SA: $0.85
  • SA: $0.86
Connection fee
  • ACT: $17.28
  • NSW: $16.28
  • VIC: $9.57
  • SA: $11.22
  • ACT: $17.28
  • NSW: $16.28
  • VIC: $9.57
  • SA: $11.22
  • NSW: $16.28
  • VIC: $9.57
  • SA: $11.22
  • SA: $11.22

Are there any extra benefits in signing up with EnergyAustralia?

The Rate Fix and Power Plan for electricity or gas include bonus rewards that vary in amount and availability depending on the state or territory you reside in.

  • Rate Fix. The electricity Rate Fix plan grants a credit on your first bill. The credit amount is $50 in NSW, $100 in VIC and $100 in SA. The gas Rate Fix plan includes an identical credit reward of $50 in VIC and $50 in SA.
  • Power Plan (SA only). The electricity Power Plan allows you to choose from a $50 Power to end Hunger donation or a $100 Port Store voucher. The gas Power Plan grants you a $25 reward if you opt to combine it with the electricity Power Plan.

What renewable options does EnergyAustralia offer?

Get solar power plans from EnergyAustralia to start saving. It can help you generate, store and utilise your own solar energy with an at-home solar power system, battery installation and financing options.

Having solar power in your home is an investment that starts paying off as soon as it’s up and running. To help customers make the switch sooner, EnergyAustralia created a $0 upfront five year payment plan.

It’s a no interest solar loan, but there are still some things to bear in mind.

  • It’s only interest free within the five-year payment period. Any balance outstanding after that is added to your account balance, and interest rates will start applying at cash advance rates (typically about 25%).
  • A $59 annual fee applies. The first year’s annual fee will be included in your first monthly payment.
  • Minimum monthly repayments are 3% of the outstanding balance or $20, whichever is higher.
  • Only approved customers are eligible for $0 upfront financing.
  • EnergyAustralia has three different photovoltaic systems available, the Signature System, the Smart System and the Saver System. The Saver is the most affordable, but is not available under this plan.

This financing plan can be helpful if you want to move to solar sooner, and depending on your energy use and financial stability may also be a smart way to save money in the long run. Just make sure you fully understand the terms and fees that apply. You should also ensure that can follow the specified repayment plan, as having it all paid off in five years is key to getting value for money.

What happens if I move house?

EnergyAustralia offers a Move-in Lights On Guarantee.

  • If you are moving house, EnergyAustralia promises the power will be on the day of your arrival. If it’s not connected by 11.59pm on the day of the move you may be able to claim $100 credit on your next bill.

Beyond this, taking your EnergyAustralia electric or gas plan with you to a new house is easy.

  • Call 133 466 and tell EnergyAustralia that you’re planning on moving house.
  • Supply the new address details, tell the company when you’re moving and what day you want the new service to be connected.

How do I sign up with EnergyAustralia?

To become an EnergyAustralia customer you will require:

  • A unexpired driver’s licence, Medicare card or passport.
  • A valid email address and phone number.

Once you have those in order, simply pick out the plan you want and follow the prompts online to choose and customise your plan.

How can I pay my bills?

EnergyAustralia accepts a wide range of payment options, but first it is recommended that you register for an account. Having an EnergyAustralia account allows you to:

  • Pay, view and manage your bills online.
  • Set up direct debit or regular payment plans so you don't have to worry about forgetting to pay.
  • Create your own personalised instalment plan to avoid the “bill shock” of a small bill one month and a big bill the next.
  • Request payment extensions and view your billing history.

You are not required to do this, but it’s a convenient way of having everything in one place, and you can use a wide variety of payment options with this account, including:

  • Credit card. EnergyAustralia accepts MasterCard, Visa and American Express credit cards and debit cards.
  • Direct debit. Set up automatic payments from your bank account to make sure you get the timely payment discounts every time. You will still get a chance to look at and review your energy bill before the payment is made.
  • BPAY. Find the biller code on your energy bill to set up payments with BPAY. Contact your bank if you’re interested in this but aren’t sure what it’s all about.
  • Mail. Send in a cheque or money order with your payment slip, made out to EnergyAustralia, to the address shown on your bill.
  • Over the phone. Pay your bill over the phone by calling 131 816 and following the steps provided.
  • In person. Take your bill to any Australia Post branch to pay your bill in person with cash or cheque.

How do I get help or assistance from EnergyAustralia?

If you suffer a power outage, emergency or require any other kind of assistance, you can contact EnergyAustralia on the following numbers:

  • Call 1800 357 907 for general enquiries.
  • Call 133 466 for billing enquiries, including extensions, financial hardship situations or any other payment questions.
  • Call 1800 171 397 for help with your account, viewing bills, managing details and other online difficulties.
  • For problems with poles, wires, meters and other infrastructure you need to contact your local distributor. You can search for its contact details using the distributor postcode tool on the EnergyAustralia website.
  • For similar problems with your gas network use the postcode tool on the EnergyAustralia website to find your local distributor's contact details.
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