EnergyAustralia

EnergyAustralia

Looking for a better deal on power? EnergyAustralia offers a range of electricity and gas plans with competitive market rate discounts.

⚡ Electricity plans available in NSW, ACT, VIC, QLD, SA | ♨️  Gas plans available in NSW, ACT, VIC, SA

EnergyAustralia was originally founded in 1995 as TRUenergy, and has been known as EnergyAustraliance since 2012. Today they are one of the biggest power retailers in Australia with over 2.6 million customer accounts, as well as an immense portfolio of traditional power generation sites and steady investment in renewable options. EnergyAustralia can put more energy options at your fingertips in the form of a range of plans and discounts that may help you cut energy costs and take steps towards a cleaner Australia.

What EnergyAustralia plans are available?

  • EnergyAustralia plans for both electricity and gas are available in the ACT, New South Wales, Victoria and South Australia, letting you get both from the same provider. Queensland currently has only electricity plans from EnergyAustralia.
  • Plans are tailored to different areas with varying availability, letting you find deals all around Australia
  • Between EnergyAustralia's Flexi Saver, Anytime Saver and Rate Fix plans you find a plan to suit your home energy usage.

EnergyAustralia electricity plans ⚡

Features and conditionsFlexi SaverAnytime SaverRate Fix
Market rate discount
  • ACT: 14%
  • NSW: 20%
  • VIC: 32%
  • QLD: 16%
  • SA: 20%
  • ACT: 8%
  • NSW: 12%
  • VIC: 18%
  • QLD: 8%
  • SA: 12%
  • No discounts
Benefit period
  • 1 year
  • 1 year
  • 2 years fixed rates
Exit fees?
  • No
  • No
  • Yes
Rate type
  • Variable
  • Variable
  • Fixed

EnergyAustralia gas plans ♨️

Features and conditionsFlexi SaverAnytime SaverRate Fix
Market rate discount
  • ACT: 14%
  • NSW: 17%
  • VIC: 20%
  • SA: 15%
  • ACT: 8%
  • NSW: 10%
  • VIC: 12%
  • SA: 10%
  • No discounts
Benefit period
  • 1 year
  • 1 year
  • 2 years fixed rates
Exit fees?
  • No
  • No
  • Yes
Rate type
  • Variable
  • Variable
  • Fixed

Are there any extra benefits in signing up with EnergyAustralia?

EnergyAustralia is GreenPower accredited, and can offset your household energy use with renewable sources to help reduce your carbon footprint.

  • PureEnergy20. Sign up for 20% GreenPower on a Flexi Saver electricity plan and get at least 20% of your household energy drawn from renewable sources 12 months of GreenPower at no extra cost.

What renewable options does EnergyAustralia offer?

As an accredited GreenPower energy provider, Energy Australia offers 10%, 20% and 100% GreenPower for residential properties, with the PureEnergy20 plan, available with the Flexi Saver, offering 12 months of renewable energy at no extra cost.

You can also get solar power plans from EnergyAustralia to start saving on your energy bill. It can help you generate, store and utilise your own solar energy with an at-home solar power system, battery installation and financing options.

Having solar power in your home is an investment that can start paying off as soon as it’s up and running. To help make the switch sooner, EnergyAustralia created a $0 upfront five year payment plan.

It’s a no-interest solar loan, but there are still some things to bear in mind.

  • It’s only interest free within the five-year payment period. Any balance outstanding after that is added to your account balance, and interest rates will start applying at cash advance rates (typically about 25%).
  • A $59 annual fee applies. The first year’s annual fee will be included in your first monthly payment.
  • Minimum monthly repayments are the higher of 3% of the outstanding balance or $20.
  • Only approved customers are eligible for $0 upfront financing.
  • EnergyAustralia has four different photovoltaic systems available, the Signature System, the Premium System, the Smart System and the Saver System. The Saver is the most affordable, but is not available under the $0 upfront plan.

This financing plan can be helpful if you want to move to solar sooner, and depending on your energy use and financial stability, may also be a smart way to save money in the long run. Just make sure you fully understand the terms and fees that apply, and that the repayment plan works for you. Having it all paid off in five years is key to getting value for money, and making a more affordable switch to solar.

What happens if I move house?

Taking your EnergyAustralia electric or gas plan with you to a new house is easy.

  • Call 1800 596 517 and tell EnergyAustralia that you’re planning on moving house.
  • Supply the new address details, tell the company when you’re moving and what day you want the new service to be connected.

If you want to have EnergyAustralia power at your new home, simply sign up online and then book your move.

How do I sign up with EnergyAustralia?

To become an EnergyAustralia customer you will require:

  • A unexpired driver’s licence, Medicare card or passport.
  • A valid email address and phone number.

Once you have those in order, simply pick out the plan you want and follow the prompts online to choose and customise your plan.

How can I pay my bills?

EnergyAustralia accepts a wide range of payment options, but registering for an account can make it easier. Having an EnergyAustralia account allows you to:

  • Pay, view and manage your bills online.
  • Set up direct debit or regular payment plans so you don't have to worry about forgetting.
  • Create your own personalised instalment plan to avoid the “bill shock” of a small bill one month and a big bill the next.
  • Request payment extensions and view your billing history.

If you don't want to create an account, there are plenty of other options.

  • Credit card. EnergyAustralia accepts MasterCard, Visa and American Express credit cards and debit cards.
  • Direct debit. Set up automatic payments from your bank account to make the pay-on-time discounts easy. You will still get a chance to look at and review your energy bill before the payment is made.
  • BPAY. Find the biller code on your energy bill to set up payments with BPAY.
  • Mail. Send in a cheque or money order with your payment slip, made out to EnergyAustralia, to the address shown on your bill.
  • Over the phone. Pay your bill over the phone by calling 131 816 and following the steps provided.
  • In person. Take your bill to any Australia Post branch to pay your bill in person with cash or cheque.

How do I get help or assistance from EnergyAustralia?

If you suffer a power outage, emergency or require any other kind of assistance, you can contact EnergyAustralia online or on the following numbers:

  • Call 136 102 for general enquiries
  • Call 1800 171 397 for help with your account, viewing bills, managing details and other online difficulties.
  • For problems with poles, wires, meters and other infrastructure you need to contact your local distributor. You can search for its contact details using the distributor postcode tool on the EnergyAustralia website.
  • For similar problems with your gas network use the postcode tool on the EnergyAustralia website to find your local distributor's contact details.
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