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Ausgrid maintains the electricity grid that services more than 1.8 million people in central-east New South Wales. If you have any issues, or just want to learn more about the company, we'll let you know how to reach Ausgrid to report a problem or a power outage, and explain what Ausgrid does differently to retailers like Origin Energy or AGL.
Ausgrid's network stretches along the central-east coast of New South Wales, going from Sydney up to Nelson Bay and stretching west to the Great Dividing Range.
It's the sole distributor for the regions it operates in. The two distributors that service other parts of NSW are Essential Energy and Endeavour Energy.
When the power goes out in your house, follow these steps:
For reporting a faulty street light in your area, use Ausgrid's faulty streetlight reporter. If you can't find the streetlight on the map, it's not maintained by Ausgrid and you'll need to contact your local council or the RMS instead.
There are several ways to contact Ausgrid, depending on why you're calling:
If you have trouble hearing, you can always contact the National Relay Service on 13 36 77 (teletypewriter) or 1300 555 727 (speak and listen), and then request Ausgrid's regular contact number, 13 13 65.
Non-urgent enquiries and complaints may also be filed through Ausgrid's online feedback form.
Ausgrid is an energy distributor, meaning that it deals with the actual poles, wires and cables that make up the electricity grid. Energy Australia, AGL and the other companies on your power bill are energy retailers. They offer energy plans to customers.
Ausgrid sells power to these retailers at wholesale prices. The retailers then resell the power to their customers (you) using rates, tariffs and energy contracts. Energy retailers generally have no hand in electricity production, supply or transmission, and are only the middle men who handle the transactions.
This means that you should only contact Ausgrid about network issues such as power outages. You should direct questions about bills, energy prices and the like to your retailer.
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