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Ausgrid network | Compare the network’s services and providers

Have an issue with your power supply? Find out if Ausgrid can help and how to reach its support team.

Ausgrid energy providers Compare plans now
What to do in a power outage? See steps

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Ausgrid maintains the electricity grid that services more than 1.8 million people in central-east New South Wales. If you have any issues, or just want to learn more about the company, we'll let you know how to reach Ausgrid to report a problem or a power outage, and explain what Ausgrid does differently to retailers like Origin Energy or AGL.
Ausgrid's network stretches along the central-east coast of New South Wales, going from Sydney up to Nelson Bay and stretching west to the Great Dividing Range.

It's the sole distributor for the regions it operates in. The two distributors that service other parts of NSW are Essential Energy and Endeavour Energy.

What to do if you have a power outage on Ausgrid's network

When the power goes out in your house, follow these steps:

  1. Is it an emergency? If you see downed wires or fallen poles, call Ausgrid's emergency line on 13 13 88. If anyone's injured, call an ambulance on 000.
  2. See if it's been reported. Ausgrid maintains a live power outage tracker on its website. If Ausgrid is already aware of the issue in your area, there's not much more to do than sit tight. Extra details and expected restoration time may be found by tapping on the alert icon on the tracker map.
  3. Report the outage. You can either call up Ausgrid on 13 13 88 or use the "report outages" form on its power outage tracker to inform Ausgrid of the incident. Ausgrid will get it fixed as soon as possible.

For reporting a faulty street light in your area, use Ausgrid's faulty streetlight reporter. If you can't find the streetlight on the map, it's not maintained by Ausgrid and you'll need to contact your local council or the RMS instead.

Ausgrid's contact information

There are several ways to contact Ausgrid, depending on why you're calling:

  • General enquiries: 13 13 65 (9am to 4:30pm weekdays)
  • Electrical emergencies/power outages: 13 13 88 (24 hours, 7 days a week)
  • Dial before you dig (cable and pipe locations): 1100

If you have trouble hearing, you can always contact the National Relay Service on 13 36 77 (teletypewriter) or 1300 555 727 (speak and listen), and then request Ausgrid's regular contact number, 13 13 65.

Non-urgent enquiries and complaints may also be filed through Ausgrid's online feedback form.

Compare energy providers on the Ausgrid network

1 - 20 of 25
Name Product Electricity Price (annual) Difference from Reference Price Gas Price (annual) Rate Apply
Origin Flexi Rate ePlus
Origin Flexi Rate ePlus
$1,820
9% less
$820
Variable Rates
AGL Value Saver
AGL Value Saver
$1,410
9% less
$710
Variable Rates
EnergyAustralia Flexi Plan
EnergyAustralia Flexi Plan
$1,860
5% less
$750
Variable Rates
1st Energy 1st Saver
1st Energy 1st Saver
$1,382
N/A
Gas not available in NSW
Variable Rates
ActewAGL Good to Go plan
ActewAGL Good to Go plan
Electricity not available in NSW
N/A
Gas not available in NSW
Fixed Rates
Energy Locals Online Member 2022
Green Company
Energy Locals Online Member 2022
$1,700
5% less
Gas not available in NSW
Variable Rates
Kogan Energy
Kogan Energy
$1,950
5.9% less
$970
Variable Rates
OVO Energy The One Plan
OVO Energy The One Plan
$1,008
N/A
Gas not available in NSW
Variable Rates
Powershop 100% Carbon Neutral
Green Company
Powershop 100% Carbon Neutral
$1,800
6.8% less
$640
Variable Rates
Red Energy Living Energy Saver
Red Energy Living Energy Saver
$1,520
22% less
$750
Fixed Rates
Simply Energy Simply NRMA
Simply Energy Simply NRMA
$2,000
1% less
Gas not available in NSW
Variable Rates
sumo Assure
sumo Assure
$1,690
15% less
$720
Variable Rates
Tango Blue
Tango Blue
$1,800
N/A
Gas not available in NSW
Fixed Rates
Future X Power
Future X Power
$1,178.54
N/A
Gas not available in NSW
Variable Rates
Amber Electric
Amber Electric
$1,510
N/A
Gas not available in NSW
Variable Rates
CovaU
CovaU
$1,256
N/A
$560
Variable Rates
Diamond Energy Everyday Renewable Saver
Diamond Energy Everyday Renewable Saver
$1,560
0%
Gas not available in NSW
Variable Rates
Elysian Energy
Elysian Energy
Electricity not available in NSW
N/A
Gas not available in NSW
Variable Rates
Globird Energy Boost
Globird Energy Boost
$3,140
83% more
$1,040
Variable Rates
Mojo Power
Mojo Power
$1,393
N/A
Gas not available in NSW
Variable Rates
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Compare up to 4 providers

How is Ausgrid different to Energy Australia, AGL and other retailers you might see on your power bill?

Ausgrid is an energy distributor, meaning that it deals with the actual poles, wires and cables that make up the electricity grid. Energy Australia, AGL and the other companies on your power bill are energy retailers. They offer energy plans to customers.

Ausgrid sells power to these retailers at wholesale prices. The retailers then resell the power to their customers (you) using rates, tariffs and energy contracts. Energy retailers generally have no hand in electricity production, supply or transmission, and are only the middle men who handle the transactions.

This means that you should only contact Ausgrid about network issues such as power outages. You should direct questions about bills, energy prices and the like to your retailer.

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