Energex network and essential service information (April 2021)

Energex network and service information

Power gone down? Get in touch with Energex, the electricity distributor for South-East Queensland.

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Energex is in charge of building and repairing all the pieces that make up the power grid in South-East Queensland, including Brisbane and the Gold and Sunshine Coasts. We'll go through the contact details you might need, as well as how what they do isn't the same as retailers like AGL or Energy Australia.

Energex contact information

There are a few different ways to get in touch with Energex, depending on your purpose.

  • General enquiries. 13 12 53 (7am to 5:30pm weekdays).
  • Electrical emergencies. 13 19 62 (24/7).
  • Power outages. 13 62 62 (24/7).

If you have problems hearing, contact the National Relay Service on 13 36 77 (teletypewriter) or 1300 555 727 (speak and listen), and then request Energex's regular contact number, 13 12 53.

For general enquiries or complaints, you can use the Energex contact form. You can expect a response within 5 business days.

What to do in a power outage

If your house suddenly loses power, follow these steps:

  • Has there been an emergency? For fallen powerlines or electric shocks, use Energex's emergency line on 13 19 62. If people have been injured or hurt, request emergency aid via 000.
  • Check for outage reports. Energex has a list of outages it updates every 15 minutes that can be searched, or sorted by suburb and council. These will list how many people have been affected plus the cause of the outage, if known.
  • Report it. If the outage isn't listed, you can ring up Energex on 13 62 62 or lodge a power outage report using this form. They'll work on fixing it as quickly as they can.

Severe weather can cause outages and delay the restoration of power. Energex provides a lightning tracker tool so you can see where lightning has struck and how it might be affecting power efforts.

Who is Energex?

Energex is a power distributor that covers most of the urban centres in the South-East of Queensland, building and maintaining infrastructure that provides electricity to 3.4 million residents.

Energex was corporatised in 1997. It was merged with Ergon Energy under parent company Energy Queensland by the Queensland state government in 2016, which has its headquarters based in Townsville.

How is Energex different to Energy Australia, AGL, and other retailers you might find on your bill?

As a distributor, Energex is responsible for the power supply network - the physical poles and wires that form the electricity grid - but not power generation or retail. Energy Australia, AGL, and other companies are retailers, who offer energy contracts to customers.

These retailers purchase power from the network at a wholesale price, and then resell it to their customers with the energy contracts, rates, and tariffs you're used to seeing. Retailers aren't involved in maintaining or building the power network, unlike Energex.

You should only contact Energex about network issues, such as power outages or supply problems. They won't be able to help you with questions about your energy bill or electrical problems in your home, which are the business of retailers or electricians.

What areas are serviced by Energex?

The Energex network covers an area of roughly 25,000 square kilometres in South East Queensland. It stretches all the way from the northern border of NSW to the Gympie region in the north, and includes major population areas like Brisbane, Gold and Sunshine Coasts, Ipswich, Redlands, Logan, and Moreton Bay.

Energex borders Essential Energy in the south, a NSW distributor that services a few towns on the NSW-Queensland border. The other power distributor in Queensland is Ergon Energy, a government-owned distributor that serves the regional parts of the state.

Compare electricity plans in the Energex distribution network

These deals are from retailers on our database that include a link to their website or a form from an energy broker. Prices are based on a residential customer in Brisbane (Postcode: 4000) who consumes 4,600 kWh a year on a single rate tariff in the Energex network. We show one plan per provider and the estimated price includes conditional discounts. Any plans with special eligibility requirements are excluded from this list. Your actual bill may vary, depending on your usage.

Based on the AER annual model usage in the Energex network, the AER reference price is $1,508 / year.

Energy prices change regularly in VIC, NSW, QLD, SA, ACT and TAS. Our pricing and estimates below may not always take these possible changes into account, so please confirm plan details and pricing with the provider before making a decision.

Name Product Features Reference Price Estimated Quarterly Price Reference Price Description Reference Price Desc Mobile More details
Total Plan Home
Customer service rating
EnergyAustralia
Customer service rating
No exit fee
Has discount
GreenPower
Solar payback available

16% less

than the reference price

$316

Includes GST
With Total Plan Home, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,264 which is 16% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
With Total Plan Home, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,264 which is 16% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Residential Essentials
Customer service rating
AGL
Customer service rating
No exit fee
Has discount
GreenPower
Solar payback available

17% less

than the reference price

$313

Includes GST
With Residential Essentials, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,252 which is 17% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
With Residential Essentials, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,252 which is 17% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Shopper Market Offer
Customer service rating
Powershop
Customer service rating
No exit fee
No lock-in
GreenPower
Solar payback available

9% less

than the reference price

Further 5% off the reference price for Pre-payment.
$321

Includes GST and conditional discounts
Shopper Market Offer is 9% less than the reference price for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network. If you qualify for all discounts, the lowest annual cost is $1,284 (a further 5% below the reference price). Your actual bill will differ, based on your actual usage and tariff type.
Shopper Market Offer is 9% less than the reference price for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network. If you qualify for all discounts, the lowest annual cost is $1,284 (a further 5% below the reference price). Your actual bill will differ, based on your actual usage and tariff type.
No exit fee
No lock-in
GreenPower
Solar payback available

20% less

than the reference price

$301

Includes GST
With The One Plan, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,204 which is 20% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
With The One Plan, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,204 which is 20% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Sumo Assure Advantage Residential
Customer service rating
Sumo
Customer service rating
No exit fee
Has discount
GreenPower
Solar payback available

20% less

than the reference price

$300

Includes GST
With Sumo Assure Advantage Residential, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,200 which is 20% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
With Sumo Assure Advantage Residential, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,200 which is 20% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
Kogan Energy Market Offer
No exit fee
No lock-in
GreenPower
Solar payback available

20% less

than the reference price

$301

Includes GST
With Kogan Energy Market Offer, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,204 which is 20% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
With Kogan Energy Market Offer, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,204 which is 20% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
ReAmped Advance | Anytime
Customer service rating
ReAmped Energy
Customer service rating
No exit fee
No lock-in
GreenPower
Solar payback available

30% less

than the reference price

$265

Includes GST
With ReAmped Advance | Anytime, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,060 which is 30% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
With ReAmped Advance | Anytime, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,060 which is 30% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
1st Saver Plus - Single Rate
Customer service rating
1st Energy
Customer service rating
No exit fee
Has discount
GreenPower
Solar payback available

5% less

than the reference price

Further 10% off the reference price if you always pay on time.
$322

Includes GST and conditional discounts
1st Saver Plus - Single Rate is 5% less than the reference price for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network. If you qualify for all discounts, the lowest annual cost is $1,288 (a further 10% below the reference price). Your actual bill will differ, based on your actual usage and tariff type.
1st Saver Plus - Single Rate is 5% less than the reference price for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network. If you qualify for all discounts, the lowest annual cost is $1,288 (a further 10% below the reference price). Your actual bill will differ, based on your actual usage and tariff type.
Residential Market
Customer service rating
Dodo Power & Gas
Customer service rating
No exit fee
No lock-in
GreenPower
Solar payback available

4% less

than the reference price

$363

Includes GST
With Residential Market, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,452 which is 4% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
With Residential Market, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,452 which is 4% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.
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Prices last checked on April 2021 and are subject to change. You can compare plans by price using our engine below. Please use our engine for a specific comparison in your postcode.

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