Energex network and service information

Energex is in charge of building and repairing all the pieces that make up the power grid in South-East Queensland, including Brisbane and the Gold and Sunshine Coasts. We'll go through the contact details you might need, as well as how what they do isn't the same as retailers like AGL or Energy Australia.

Energex contact information

There are a few different ways to get in touch with Energex, depending on your purpose.

• General enquiries. 13 12 53 (7am to 5:30pm weekdays).
• Electrical emergencies. 13 19 62 (24/7).
• Power outages. 13 62 62 (24/7).

If you have problems hearing, contact the National Relay Service on 13 36 77 (teletypewriter) or 1300 555 727 (speak and listen), and then request Energex's regular contact number, 13 12 53.

For general enquiries or complaints, you can use the Energex contact form. You can expect a response within 5 business days.

What to do in a power outage

If your house suddenly loses power, follow these steps:

• Has there been an emergency? For fallen powerlines or electric shocks, use Energex's emergency line on 13 19 62. If people have been injured or hurt, request emergency aid via 000.
• Check for outage reports. Energex has a list of outages it updates every 15 minutes that can be searched, or sorted by suburb and council. These will list how many people have been affected plus the cause of the outage, if known.
• Report it. If the outage isn't listed, you can ring up Energex on 13 62 62 or lodge a power outage report using this form. They'll work on fixing it as quickly as they can.

Severe weather can cause outages and delay the restoration of power. Energex provides a lightning tracker tool so you can see where lightning has struck and how it might be affecting power efforts.

Who is Energex?

Energex is a power distributor that covers most of the urban centres in the South-East of Queensland, building and maintaining infrastructure that provides electricity to 3.4 million residents.

Energex was corporatised in 1997. It was merged with Ergon Energy under parent company Energy Queensland by the Queensland state government in 2016, which has its headquarters based in Townsville.

How is Energex different to Energy Australia, AGL, and other retailers you might find on your bill?

As a distributor, Energex is responsible for the power supply network - the physical poles and wires that form the electricity grid - but not power generation or retail. Energy Australia, AGL, and other companies are retailers, who offer energy contracts to customers.

These retailers purchase power from the network at a wholesale price, and then resell it to their customers with the energy contracts, rates, and tariffs you're used to seeing. Retailers aren't involved in maintaining or building the power network, unlike Energex.

You should only contact Energex about network issues, such as power outages or supply problems. They won't be able to help you with questions about your energy bill or electrical problems in your home, which are the business of retailers or electricians.

What areas are serviced by Energex?

The Energex network covers an area of roughly 25,000 square kilometres in South East Queensland. It stretches all the way from the northern border of NSW to the Gympie region in the north, and includes major population areas like Brisbane, Gold and Sunshine Coasts, Ipswich, Redlands, Logan, and Moreton Bay.

Energex borders Essential Energy in the south, a NSW distributor that services a few towns on the NSW-Queensland border. The other power distributor in Queensland is Ergon Energy, a government-owned distributor that serves the regional parts of the state.

Compare electricity plans in the Energex distribution network

_{These deals are from retailers on our database that include a link to their website or a form from an energy broker. Prices are based on a residential customer in Brisbane (Postcode: 4000) who consumes 4,600 kWh a year on a single rate tariff in the Energex network. We show one plan per provider and the estimated price includes conditional discounts. Any plans with special eligibility requirements are excluded from this list. Your actual bill may vary, depending on your usage.}

Based on the AER annual model usage in the Energex network, the AER reference price is $1,455 / year.

From 1 July 2021, residential demand charges will be introduced for some customers to encourage households to use less electricity during peak demand times. If applicable, demand charges are billed monthly based on your highest demand for electricity in kilowatts (kWh) typically during a 30 or 60 minute period of the preceding month. Whether you receive a demand charge will depend on the electricity network region, your retailer and your electricity usage during peak demand times. The pricing in our tables do not currently account for demand charges. For more information about demand charges, please speak to your electricity retailer.

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Name	Product		Features	Reference Price	Estimated Quarterly Price	Reference Price Description	Reference Price Desc Mobile	More details
Total Plan Home Customer service rating Basic Plan Information	Customer service rating Basic Plan Information		No exit fee Has discount GreenPower Solar payback available	14% less than the reference price	$313 Includes GST	With Total Plan Home, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,252 which is 14% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	With Total Plan Home, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,252 which is 14% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	Go to siteView details	Compare	loading Fetching your data...
Sumo Assure Advantage Residential Customer service rating Basic Plan Information	Customer service rating Basic Plan Information		No exit fee Has discount GreenPower Solar payback available	17% less than the reference price	$300 Includes GST	With Sumo Assure Advantage Residential, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,200 which is 17% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	With Sumo Assure Advantage Residential, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,200 which is 17% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	Go to siteView details	Compare	loading Fetching your data...
The One Plan Basic Plan Information	Basic Plan Information		No exit fee No lock-in GreenPower Solar payback available	17% less than the reference price	$301 Includes GST	With The One Plan, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,204 which is 17% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	With The One Plan, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,204 which is 17% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	Go to siteView details	Compare	loading Fetching your data...
ReAmped Advance | Anytime Customer service rating Basic Plan Information	Customer service rating Basic Plan Information		No exit fee No lock-in GreenPower Solar payback available	26% less than the reference price	$270 Includes GST	With ReAmped Advance | Anytime, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,080 which is 26% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	With ReAmped Advance | Anytime, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,080 which is 26% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	Go to siteView details	Compare	loading Fetching your data...
Kogan Energy Market Offer Basic Plan Information	Basic Plan Information		No exit fee No lock-in GreenPower Solar payback available	14% less than the reference price	$314 Includes GST	With Kogan Energy Market Offer, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,256 which is 14% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	With Kogan Energy Market Offer, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,256 which is 14% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	Go to siteView details	Compare	loading Fetching your data...
Residential Market Customer service rating Basic Plan Information	Customer service rating Basic Plan Information		No exit fee No lock-in GreenPower Solar payback available	18% less than the reference price	$300 Includes GST	With Residential Market, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,200 which is 18% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	With Residential Market, for a residential customer who consumes 4600 kwh a year on a flat rate tariff in the Energex network, the lowest annual cost is $1,200 which is 18% less than the reference price (including any discounts). Your actual bill will differ, based on your actual usage and tariff type.	Go to siteView details	Compare	loading Fetching your data...

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_{Prices last checked on July 2021 and are subject to change. You can compare plans by price using our engine below. Please use our engine for a specific comparison in your postcode.}

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