Shop, Click, Drive: Your guide to buying a car online in Australia

Buying a car can feel like a rollercoaster—exciting but with a few twists and turns. First, you need to nail down exactly what you want and then hunt down a seller who meets your budget. Searching through classifieds or car yards can be like searching for a unicorn in a haystack!

But fear not. Going online can turn this wild ride into a smooth cruise. With sites like Gumtree or Cars Guide, you can quickly browse cars and compare prices without leaving your couch. Plus, online dealer platforms can help you score genuine offers.

Check out our guide to see if buying online is right for you, how it works, and any potential bumps along the way. And don't forget to explore car loan options to get the best deal on your new ride.

How does buying a car online work?

The process of buying a car online is fairly similar to the traditional method. The major difference is in the first few stages. Here are the steps to take:

1. Research

Research can be a slow and painful process, but it will make all of the next steps a whole lot easier. There are two parts to research: knowing your needs and finding cars that meet those needs.

Start by thinking about what you need the car for. The number of seats, fuel consumption, type of driving and budget are what you should be considering.

Once you know your needs, you can start finding cars to fit them. There are some websites that can help you choose a car based on your criteria.

Use safety ratings, new car reviews, awards and user feedback to narrow down your list to one or two possible models.

2. Financing

Having your finances sorted out early is essential. If you intend to use a loan, you can consider a pre-approval so you know how much you have to spend. Regardless of how you want to pay for the car make sure you have money ready to go when you start negotiations.

3. Shortlisting

By now you should know what car you are looking for and how much you can pay for it. The next step is to find the best options based on your needs. Using an online car sales site such as carsales.com.au, search for the model you previously identified as being suitable. You can usually filter the results by price, location, kilometres, age and transmission to get more targeted results.

Go through the listings and pick out the ones that seem to offer the best value. Make a list of your top five for inspection.

4. Inspection

This is where things get fun. Go and do a physical inspection of each car. Use a checklist to guide you in this process. The main thing is to be methodical and dispassionate. Make sure you also do a thorough test drive and, while you might find that the first car you see is perfect, it's prudent to at least try a couple for comparison.

Part of the inspection process is also to check the paperwork. A quick online search can check for encumbrances, previous write-offs and current owner. As it costs to do these searches it's only worth doing for your first preference.

5. Mechanic check

Unless you are particularly knowledgeable about cars, or have someone with you who is, you should get a mechanic to inspect the car. Mobile mechanics will go to the seller and can sometimes do an inspection on the same day.

The check isn't necessarily about ruling a car out. It gives you an accurate idea of how much you can expect to pay in the coming year on maintenance.

6. Negotiation

If you're happy with the car, the online document searches are clear, and the mechanic gives it a thumbs up, then you are ready to negotiate. Your research should have given you a pretty good idea of the price range for this type of car.

Most sellers list their car at the price they would love, not what they want or need. Don't feel obliged to pay what they ask for.

Where can I buy a car online?

Here are a few sites to get you started:

• Cars Guide has a range of great content and reviews, as well as car listings. Nice place to do some research.
• Car Sales probably has the most listings of all the online sites. Good search filters and functions as well.
• Gumtree has more of a community feel than the other options. Low cost of listing means it is well suited to cheaper cars.
• Auto Trader is the online version of an original print classified magazine. Good for unique or novelty cars.

Are there any drawbacks to consider?

The anonymity offered to people online can make it hard to judge the seller you are dealing with until you meet them in person. Trust is a big part of buying a car. When buying online you have no way of knowing how trustworthy the seller is apart from your own intuition.

Likewise, it is easy for an online car listing to make a car look and sound better than what it is. Of course you will physically inspect the car and see its real condition, but when the car is not what you expected in the first place it is just a waste of time.

Have more questions about buying your car online?

Are cars sold online covered by some form of consumer protection?

It depends where you buy it. New and used cars purchased from a dealer are covered by Australian Consumer Law. However, the law does not cover private sales. Make sure you do a thorough inspection and have a mechanic check the car before you buy it.

Should I still do a physical inspection and normal checks before purchase?

Yes. Never buy a car based purely on what you can see online. It is easy to make pictures look nice, but much harder to make a bad car drive well.

Do I need to check all online classified websites or is one enough?

The more you check the more options you will have, although if you are searching for a fairly common car you will still get plenty of results from one site. Dealers will most likely list on multiple sites, but private sellers often won't bother.

Compare a range of car loans you can apply for online

Frequently asked questions

• Can I buy a car online with bad credit?

  Yes, some online car loan lenders work with borrowers who have less-than-perfect credit. You might need to show proof of stable income or provide a larger deposit. Comparing lenders online can help you find one that accepts your credit profile.

• Is it safe to buy a car entirely online?

  Yes, if you buy through a reputable dealership or platform. Make sure the website uses secure payment systems, has verified contact details and is licensed. It's also worth checking independent reviews and ensuring you receive all the car's paperwork before transferring funds.

  If you're buying a car through an online marketplace, it's best to visit the car in person first. If you can bring a mechanic with you to assess the vehicle that's even better.

• Can I trade in my old car when buying online?

  Many online car retailers and dealerships allow trade-ins as part of the purchase process. You'll usually enter details about your vehicle online, receive an estimated valuation and the final offer will be confirmed after a physical inspection.

• Do online car dealerships deliver anywhere in Australia?

  Delivery availability depends on the dealership or platform. Larger networks may offer Australia-wide delivery, while smaller sellers might limit delivery to certain states or cities. Always confirm delivery costs and timeframes before finalising your purchase.

• Can I get finance pre-approval before choosing a car online?

  Yes. Many online lenders and comparison sites let you apply for pre-approval so you know your budget before you start shopping. This can help you negotiate with confidence and streamline the buying process.

• What documents do I need to buy a car online?

  You'll typically need identification, proof of income, proof of address and driver's licence details. If you're applying for a loan, you may also need bank statements and employment verification.

• What happens if the car isn't as described when it arrives?

  Australian Consumer Law protects buyers if the car isn't as advertised. Contact the seller immediately to resolve the issue. If that doesn't work, you can raise a complaint through your state's consumer protection agency or the platform's dispute process.

• Do online car prices include registration and on-road costs?

  Not always. Some listings show the drive-away price, while others don't include registration, stamp duty or dealer delivery fees. Always check the price breakdown before agreeing to purchase.

• Can I still inspect a car before buying it online?

  Yes. Many online dealers offer virtual tours or inspections and some can arrange in-person viewings. If you're buying privately, you can also organise a third-party mechanic to inspect the vehicle for peace of mind.

• How does returning or cancelling an online car purchase work?

  Return or cancellation policies depend on the seller. Some online dealerships offer short cooling-off periods or satisfaction guarantees, while private sales might not. Always read the terms and conditions before you buy.