Start Broadband provides NBN and ADSL plans with a variety of data limits, download speeds and voice line services.
What services does Start Broadband offer?
Start Broadband is an NBN service provider, selling all NBN connection types except satellite. All NBN speed tiers are available to Start customers, depending on the connection type available at your address, with plans offering either 100GB or unlimited monthly data.
If NBN is not available in your area, Start Broadband also offers ADSL services. The NBN and ADSL plans both provide either 100GB of data per month, or an unlimited monthly download limit. Each service can be bundled with a Start Talk phone service. These phone services offer either local, national and mobile options, or an international call package. Each of the plans is available on either month-to-month or 24-month contracts.
Setup costs depend on the term of the contract you choose. The month-to-month NBN contracts have a setup fee of $59.95, not including a modem. This means you must either purchase a modem through Start Broadband or from another source.
The 24-month contracts have no setup fees and include a Wireless Gateway modem at no additional cost. You can choose to increase the speed of your NBN plan at an additional cost, depending on your required upload and download speed.
You also have the option of adding a phone service to your Internet service. These include a pay-as-you-go option or options for unlimited calls and international calls that have a set cost per month.
If you want to cancel your Start Broadband services before the end of your contract, there will be early termination charges. These charges are equivalent to the number of months remaining on your contract, up to a maximum of six months.
Start Broadband provides customers with several phone services. The Start Unlimited Talk option costs an additional $20 per-month and provides customers with unlimited calls to local, standard national and Australian mobile numbers. Start Broadband also provides a Start International Saver option for an additional $15 per month. This option gives you $100 calling credit to any international landline destination. If you are a less frequent phone user, there is also a pay-as-you-go option that charges you based on the standard call rates.
- Month-to-month or 24-month contracts. Offering different contract lengths provides flexibility to customers who are not settled in one place for a long period of time, or those who don’t like long-term contracts.
- Local support team. Start Broadband has a locally-based support team that can help you with any questions or problems you may have.
- Connecting disadvantaged Aussies: Part of Start Broadband's profits go towards providing free Internet services to Australia's lowest income families, ensuring everyone gets access when they need it most.
- Modem costs. Unless you sign up to a 24-month contract, you must purchase a modem either through Start Broadband or from another source.
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