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How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
Pros
NBN plans come with the option of a 4G back-up modem which is handy in an outage.
Reliable NBN speed performance – Optus has historically ranked in the top 4 of the quarterly ACCC Broadband Performance report.
Discounts on streaming services with Optus SubHub.
Cons
Expensive 5G home wireless modem – total cost is $468, but is free if you stay connected for 36 months.
NBN modems are included for $0 but only if you stay connected for 24 months.
Optus internet review
Optus' range of internet plans sit towards the more expensive side of things when it comes to price:
Optus' NBN 50 and NBN 100 plans are on the more expensive side compared to other plans on Finder, however, it does run 6-month promotions occasionally which makes it more affordable.
While Optus includes the modem for free on its NBN plans, keep in mind that if you don't stay connected for 24 months, you'll need to pay them back for it, which could be quite costly.
Optus boasts a range of 4G and 5G home internet plans which are averagely priced, though its speed guarantees on the 5G home internet plans are a nice touch to ensure you're always getting a certain minimum speed on your plan.
The higher pricing for NBN plans could be worth it given Optus ranks consistently towards the top of the ACCC's Broadband Performance Report by providing customers with reliable speeds.
Optus also offers a range of bonus entertainment features such as Optus SubHub and free subscription to Netflix depending on the plan you choose.
Things to watch out for:
If you choose to get the Optus Ultra Wi-Fi 6 Modem Gen 2 with one of its NBN plans, Optus will cover the cost of the modem unless you cancel your plan before 24 months are up. If you do, you'll need to pay $12.75 for each month remaining.
A 5G home wireless modem costs $468 but it's $0 if you stay connected for 36 months. You'll need to pay $13 for every remaining month in full if you leave.
A bit of background on Optus
Optus is one of the largest telecommunications companies in Australia, providing mobile, telephone, internet, entertainment and business network services.
It has more than 10 million customers
Its 4G plus network reaches 98.5% of the Australian population, with their 5G network progressively rolling out.
Although it suffered a data breach in September 2022, Optus has introduced new security measures for the added safety of its customers, such as multi-factor authentication.
"I'm currently on the Optus Plus Everyday nbn plan, which is the ideal package for my household. I never have to worry about running out of data and receiving a massive bill. Plus the discounts you can receive on streaming services are a massive perk. Also, in my opinion, the price is totally reasonable for an unlimited service. Super happy with the service, wouldn't consider switching anytime soon. "
In June 2025, Optus came 3rd (out of 11 providers) in the ACCC Broadband Performance Report. Optus delivered maximum speeds 103% of the time during the busy hours of the day (7pm to 11pm).
As Optus achieves speeds exceeding 100%, this means it consistently delivers the advertised speeds on its plans even during peak hours of the day.
Good to know: The maximum speed is the fastest speed achievable for a particular NBN plan. For example, NBN 50 plans max out at 50Mbps.
Since the report's inception in 2021, Optus has consistently ranked in the top 4 providers.
Why this matters: The ACCC report measures speeds to help consumers see which NBN providers are providing reliable speeds in line with what they advertise.
Customer service
It's easy to get in touch with the Optus support team. You can contact them by:
Calling the customer service line (133 937) between 9am and 6pm, Monday to Friday or between 9am and 5pm on Saturdays
Speaking to someone at an Optus retail store
Start a live chat on the Optus website
Sending a message via "My Account" for 24/7 personal support via the My Optus app or online
Sending a message to the Optus Facebook or X (formerly Twitter) accounts
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, Optus:
Had 30.6% of all complaints, which was the second highest of all providers.
Saw a 29.5% increase in complaints compared to the previous year.
Keep in mind: While this might sound large, Optus is also touted as the second biggest telecommunications company in Australia, so it makes sense for them to have a larger number of complaints. The 2023 report also covered the period of the major data breach, which explains the increase in complaints.
Bonus features
Besides reliable internet speeds, Optus also offers a range of perks alongside its home internet plans.
Streaming bundles and discounts
SubHub is a service that allows you to bundle selected streaming subscriptions and save up to 10% on your total cost if you're an Optus customer.
Add 2 subscriptions to unlock a 5% discount on both or add 3 or more to unlock 10% off across all.
4G backup modem
All Optus NBN plans come with the option to purchase an Optus Ultra Wi-Fi Modem.
If there's a problem with the NBN and your connection drops out, the modem will switch to Optus' 4G network.
This is meant to be a backup solution and speeds are capped to 25Mbps for downloads and 5Mbps for uploads. At these speeds, you can still have 1-2 people streaming in standard definition and browsing the internet and social media.
How to switch to Optus
You can easily sign up to Optus once you've decided on an internet plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.
This applies for both NBN and home wireless plans, as you'll need to be within Optus' coverage area for its home internet plans.
What if I'm moving house? If you're already an Optus NBN or 4G or 5G home internet customer, you can book a relocation. Optus will ensure that your old service will end on the agreed-upon date and get your new service up and running. It aims to process new connections within 2 business days. There shouldn't be any fees associated with moving your internet service. The only fee that might apply is a new development charge of $300 for NBN if your property is classified as a new development and has never had a service connected.
If you're using mobile broadband, you won't need to make any physical changes to your service, but you will need to let Optus know your new address for emergency service purposes. There are no installation fees for mobile broadband.
Let your old provider know as soon as possible that you're leaving so you meet any notice periods. The last thing you want is to be stung by cancellation fees or end up paying for 2 services at the same time.
Optus offers 3 5G home internet plans all with different speed caps. Two of its 5G plans have capped speeds, at 50Mbps for the Optus Plus Everyday 5G and 100Mbps for Optus Plus Everyday Fast 5G, with respective typical evening speeds of 45Mbps and 87Mbps. The Optus Plus Entertainer Superfast 5G home internet plan is uncapped and has typical evening speeds of 210Mbps.
There is no single definitive answer here, as a lot would depend on your personal circumstances such as:
Your NBN connection type
Whether you're in a coverage area for Optus's 5G network and have a 5G compatible device.
How close you are to a mobile tower
Optus 5G home internet plans are slightly cheaper than the equivalent NBN plans and are easier to set up. You will also be able to access the internet in the event of a power blackout.
Fixed line NBN connections however are more stable than 5G connections, and you can save money using a BYO modem.
Optus is one of the fastest internet providers in Finder's database. Its Optus Ultrafast NBN has a typical evening speeds of 780Mbps, while the Optus Plus Entertainer Superfast 5G home internet plan has typical evening speeds of 210Mbps. These are some of the fastest typical evening speeds for their respective technology types in Finder's database.
To cancel your Optus internet plan you can:
Call 1300 555 241 between 8am - 7pm (AEST) Monday to Friday, or on Saturday between 9am - 6pm (AEST)
Message Optus in My Account
Message Optus in the MyOptus app
Keep in mind an Optus representative will address any problems you have and check that you have the best Optus service for your needs, most likely trying to get you to stay. But if you still want to disconnect, you'll be walked through what happens next, such as when your service will finish and if there are cancellation fees or outstanding device payments.
Our rewards are changing regularly, you can see the latest offers (including from Optus!) here. Hope this helps!
SagarApril 16, 2026
Hi,
This is with reference to the current Finder-Optus Broadband/NBN deal in offer with $250 Reward amount. I went through the eligibility requirements and the Ts and Cs and found it a bit confusing. In my case, I had an Optus annual prepaid mobile plan which expired in Nov 2025 and I have not renewed this service since then. My account in Optus is active. I do not have an active Optus NBN comnection and have not had this NBN service with Optus in the last 3 years. Essentially I am a new Optus NBN customer when I apply for this offer. Assuming I satisfy the other eligibility rules (above 18 years of age, registered Finder member, use the promotion link, etc.), am I fully eligible for the $250 card when the review by Finder happens by end of July? I want to mske sure that the Ts and Cs are clear to me before I apply for this promotion. Thank you.
Finder
SarahApril 16, 2026Finder
Hi Sagar,
Apologies for the confusion! Yes, provided you are a new Optus NBN customer when you apply for this offer, you are eligible for the $250 gift card.
SaubreeFebruary 20, 2026
does optus provide a data only sim card that can be used in conjunction with a current plan
Finder
SarahMarch 9, 2026Finder
Yes, Optus provides data-only SIM cards for devices like tablets and modems, which can be linked to a current eligible postpaid plan to share data. These Data SIMs can be added for a $5 one-off fee per device, allowing them to pull from your main plan’s data allowance.
VinFebruary 19, 2026
Please advise if I still qualify for this offer.
I transferred from optus to telstra nbn on 27 December 2025, to take advantage of wifi 7 telstra modem. I don’t see much of a difference and want to switch back to optus.Would like to switch back to optus on Feb 25th.
Please also confirm, if the offer is active we should get the joining bonus
Finder
SarahFebruary 23, 2026Finder
Hi Vin,
As long as you haven’t had an Optus NBN plan connected in the 30 days prior to signing up for this offer, you’ll be considered a new customer and eligible for the Finder Reward.
VLFebruary 3, 2026
The T&Cs link says this offer has expired, however its still showing on this page as valid?
Sorry for that confusion. That offer with Optus has expired. A new promotion with similar gift card rewards is now live, you can learn more about these current rewards here. Hope this helps!
Skip the upfront costs with an internet plan that includes zero setup fees. Bring your own modem or snag one for $0 with some providers by staying connected for a set time.
Looking for a contract-free NBN plan that lets you switch anytime? We’ve curated all available options - just choose the speed and price that work for you.
Check out our top 9 picks across NBN and home wireless broadband.
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the deals are not active anymore
Hi Fraser,
Our rewards are changing regularly, you can see the latest offers (including from Optus!) here. Hope this helps!
Hi,
This is with reference to the current Finder-Optus Broadband/NBN deal in offer with $250 Reward amount. I went through the eligibility requirements and the Ts and Cs and found it a bit confusing. In my case, I had an Optus annual prepaid mobile plan which expired in Nov 2025 and I have not renewed this service since then. My account in Optus is active. I do not have an active Optus NBN comnection and have not had this NBN service with Optus in the last 3 years. Essentially I am a new Optus NBN customer when I apply for this offer. Assuming I satisfy the other eligibility rules (above 18 years of age, registered Finder member, use the promotion link, etc.), am I fully eligible for the $250 card when the review by Finder happens by end of July? I want to mske sure that the Ts and Cs are clear to me before I apply for this promotion. Thank you.
Hi Sagar,
Apologies for the confusion! Yes, provided you are a new Optus NBN customer when you apply for this offer, you are eligible for the $250 gift card.
does optus provide a data only sim card that can be used in conjunction with a current plan
Yes, Optus provides data-only SIM cards for devices like tablets and modems, which can be linked to a current eligible postpaid plan to share data. These Data SIMs can be added for a $5 one-off fee per device, allowing them to pull from your main plan’s data allowance.
Please advise if I still qualify for this offer.
I transferred from optus to telstra nbn on 27 December 2025, to take advantage of wifi 7 telstra modem. I don’t see much of a difference and want to switch back to optus.Would like to switch back to optus on Feb 25th.
Please also confirm, if the offer is active we should get the joining bonus
Hi Vin,
As long as you haven’t had an Optus NBN plan connected in the 30 days prior to signing up for this offer, you’ll be considered a new customer and eligible for the Finder Reward.
The T&Cs link says this offer has expired, however its still showing on this page as valid?
https://www.finder.com.au/finder-rewards/finder-optus-switching-promotion-terms-and-conditions-nov-2025
Im confused
Hi VL,
Sorry for that confusion. That offer with Optus has expired. A new promotion with similar gift card rewards is now live, you can learn more about these current rewards here. Hope this helps!