We currently don't have that product, but here are others to consider:
How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
We currently don't have that product, but here are others to consider:
How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
We currently don't have that product, but here are others to consider:
How we picked these
Optus internet review
Optus' range of internet plans sit towards the more expensive side of things when it comes to price:
Optus' NBN 50 and NBN 100 plans are on the more expensive side compared to other plans on Finder, however, it does run 6-month promotions occasionally which makes it more affordable.
While Optus includes the modem for free on its NBN plans, keep in mind that if you don't stay connected for 24 months, you'll need to pay them back for it, which could be quite costly.
Optus boasts a range of 4G and 5G home internet plans which are averagely priced, though its speed guarantees on the 5G home internet plans are a nice touch to ensure you're always getting a certain minimum speed on your plan.
The higher pricing for NBN plans could be worth it given Optus ranks consistently towards the top of the ACCC's Broadband Performance Report by providing customers with reliable speeds.
Optus also offers a range of bonus entertainment features such as Optus SubHub and free subscription to Netflix depending on the plan you choose.
Things to watch out for:
If you choose to get the Optus Ultra Wi-Fi 6 Modem Gen 2 with one of its NBN plans, Optus will cover the cost of the modem unless you cancel your plan before 24 months are up. If you do, you'll need to pay $12.75 for each month remaining.
A 5G home wireless modem costs $468 but it's $0 if you stay connected for 36 months. You'll need to pay $13 for every remaining month in full if you leave.
A bit of background on Optus
Optus is one of the largest telecommunications companies in Australia, providing mobile, telephone, internet, entertainment and business network services.
It has more than 10 million customers
Its 4G plus network reaches 98.5% of the Australian population, with their 5G network progressively rolling out.
Although it suffered a data breach in September 2022, Optus has introduced new security measures for the added safety of its customers, such as multi-factor authentication.
"I'm currently on the Optus Plus Everyday nbn plan, which is the ideal package for my household. I never have to worry about running out of data and receiving a massive bill. Plus the discounts you can receive on streaming services are a massive perk. Also, in my opinion, the price is totally reasonable for an unlimited service. Super happy with the service, wouldn't consider switching anytime soon. "
Karli Connors
Finder crew member
What do Australians think of Optus NBN?
3.52/5 overall for Customer Satisfaction - lower than the average of 3.93, and this was the lowest score in the category
3.12/5 for Trust - lower than the average of 4.08, and this was the lowest score in the category
3.58/5 for Customer Service - lower than the average of 3.93, and this was the lowest score in the category
In September 2025, Optus came 4th (out of 11 providers) in the ACCC Broadband Performance Report. Optus delivered maximum speeds 102.8% of the time during the busy hours of the day (7pm to 11pm).
As Optus achieves speeds exceeding 100%, this means it consistently delivers the advertised speeds on its plans even during peak hours of the day.
Good to know: The maximum speed is the fastest speed achievable for a particular NBN plan. For example, NBN 50 plans max out at 50Mbps.
Since the report's inception in 2021, Optus has consistently ranked in the top 4 providers.
Why this matters: The ACCC report measures speeds to help consumers see which NBN providers are providing reliable speeds in line with what they advertise.
Customer service
It's easy to get in touch with the Optus support team. You can contact them by:
Calling the customer service line (133 937) between 9am and 6pm, Monday to Friday or between 9am and 5pm on Saturdays
Speaking to someone at an Optus retail store
Start a live chat on the Optus website
Sending a message via "My Account" for 24/7 personal support via the My Optus app or online
Sending a message to the Optus Facebook or X (formerly Twitter) accounts
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, Optus:
Had 30.6% of all complaints, which was the second highest of all providers.
Saw a 29.5% increase in complaints compared to the previous year.
Keep in mind: While this might sound large, Optus is also touted as the second biggest telecommunications company in Australia, so it makes sense for them to have a larger number of complaints. The 2023 report also covered the period of the major data breach, which explains the increase in complaints.
Bonus features
Besides reliable internet speeds, Optus also offers a range of perks alongside its home internet plans.
Streaming bundles and discounts
SubHub is a service that allows you to bundle selected streaming subscriptions and save up to 10% on your total cost if you're an Optus customer.
Add 2 subscriptions to unlock a 5% discount on both or add 3 or more to unlock 10% off across all.
4G backup modem
All Optus NBN plans come with the option to purchase an Optus Ultra Wi-Fi Modem.
If there's a problem with the NBN and your connection drops out, the modem will switch to Optus' 4G network.
This is meant to be a backup solution and speeds are capped to 25Mbps for downloads and 2Mbps for uploads. At these speeds, you can still have 1-2 people streaming in standard definition and browsing the internet and social media.
How does Optus compare?
As NBN 50 is the most common plan in Australia, here's how Optus stacks up against other major internet providers for its plan.
You can easily sign up to Optus once you've decided on an internet plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.
This applies for both NBN and home wireless plans, as you'll need to be within Optus' coverage area for its home internet plans.
What if I'm moving house? If you're already an Optus NBN or 4G or 5G home internet customer, you can book a relocation. Optus will ensure that your old service will end on the agreed-upon date and get your new service up and running. It aims to process new connections within 2 business days. There shouldn't be any fees associated with moving your internet service. The only fee that might apply is a new development charge of $300 for NBN if your property is classified as a new development and has never had a service connected.
If you're using mobile broadband, you won't need to make any physical changes to your service, but you will need to let Optus know your new address for emergency service purposes. There are no installation fees for mobile broadband.
Let your old provider know as soon as possible that you're leaving so you meet any notice periods. The last thing you want is to be stung by cancellation fees or end up paying for 2 services at the same time.
Optus offers 3 5G home internet plans all with different speed caps. Two of its 5G plans have capped speeds, at 50Mbps for the Optus Plus Everyday 5G and 100Mbps for Optus Plus Everyday Fast 5G, with respective typical evening speeds of 45Mbps and 87Mbps. The Optus Plus Entertainer Superfast 5G home internet plan is uncapped and has typical evening speeds of 210Mbps.
There is no single definitive answer here, as a lot would depend on your personal circumstances such as:
Your NBN connection type
Whether you're in a coverage area for Optus's 5G network and have a 5G compatible device.
How close you are to a mobile tower
Optus 5G home internet plans are slightly cheaper than the equivalent NBN plans and are easier to set up. You will also be able to access the internet in the event of a power blackout.
Fixed line NBN connections however are more stable than 5G connections, and you can save money using a BYO modem.
Optus is one of the fastest internet providers in Finder's database. Its Optus Ultrafast NBN has a typical evening speeds of 780Mbps, while the Optus Plus Entertainer Superfast 5G home internet plan has typical evening speeds of 210Mbps. These are some of the fastest typical evening speeds for their respective technology types in Finder's database.
To cancel your Optus internet plan you can:
Call 1300 555 241 between 8am - 7pm (AEST) Monday to Friday, or on Saturday between 9am - 6pm (AEST)
Message Optus in My Account
Message Optus in the MyOptus app
Keep in mind an Optus representative will address any problems you have and check that you have the best Optus service for your needs, most likely trying to get you to stay. But if you still want to disconnect, you'll be walked through what happens next, such as when your service will finish and if there are cancellation fees or outstanding device payments.
Mark Neilsen is a journalist with over 20 years of experience specialising in the evolving landscape of entertainment and communications. He has contributed to Yahoo Finance, The New Daily, and news.com.au, and was an editor at The Drum Media and The Music. He holds a Bachelor of Arts in Communication and Media Studies from Charles Sturt University. Mark was a TV Streaming and Utilities Writer at Finder from 2022 to 2024.
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Hi. How can I ensure I get the $350 Visa if I transfer to Optus?
Finder
SarahDecember 4, 2025Finder
Hi Liski,
To ensure you get the offer, make sure you meet all the eligibility conditions: ie.
Be aged 18 years or over.
Be a registered Finder member, or create a Finder account after claiming the Reward and remain a Finder member until the reward is fulfilled.
Complete a comparison using the Finder Comparison Service.
Click on the unique promotion link to access Optus’s product page and complete the eligible transaction in the same session.
Purchase and start an eligible Optus product and plan during the Promotion Period.
Activate your SIM within 28 days of purchase (for postpaid and prepaid plans).
Maintain an active Optus service for at least 90 days post-activation.
Use the same email address on your Finder account and transacting with Optus.
Provided you meet these conditions and the offer is available on our website, then you qualify. When the offer is no longer available, we will remove it from our website. Hope this helps!
HayleyNovember 20, 2025
I am a current Optus customer (mobile phone and wireless internet).
I do not have NBN with Optus or any other provider.
If I sign up to Optus NBN am I eligible for the reward?
Thanks
Finder
SarahNovember 24, 2025Finder
Hi Hayley,
Yes, if you are new as an Optus NBN customer then you will be eligible for the reward. Per T&Cs:
Other eligibility conditions:
Not being a current or recent Optus NBN customer (within the past 30 days) for customers applying for a Optus NBN product
Hope this helps!
CarolineFebruary 6, 2025
Hi can anyone from Optus pls explain to me why I pay $165 a month for internet and fetch on 1 tv pls
Finder
AngusFebruary 6, 2025Finder
Hi Caroline, This is Finder, an independent comparison site, so we can’t answer specific questions about your current Optus account. But there are definitely Internet plans cheaper than $165 a month out there, so it’s worth shopping around to find a better deal.
MartinAugust 14, 2023
Hi I am looking to transfer from current NBN 50 provider to an equivalent service but I require email hosting for 4 -10 addresses. Which provider offers this?
Can someone reply regarding connection to the NBN.
JoelApril 13, 2018
Hi Greg,
Thanks for leaving a question on Finder.
You need to check first if NBN is available in your area. You can type your address from our NBN Tracker Map. If your area is NBN ready, you may compare NBN plans using our comparison table and our search filter to help narrow down your options.
Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.
Run a quick speed test to make sure you're getting what you pay for on your Optus internet plan.
Important information about this website
Finder makes money from featured partners, but editorial opinions are our own.
Finder is one of Australia's leading comparison websites. We are committed to our readers and stand by our editorial principles.
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
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Hi. How can I ensure I get the $350 Visa if I transfer to Optus?
Hi Liski,
To ensure you get the offer, make sure you meet all the eligibility conditions: ie.
Be aged 18 years or over.
Be a registered Finder member, or create a Finder account after claiming the Reward and remain a Finder member until the reward is fulfilled.
Complete a comparison using the Finder Comparison Service.
Click on the unique promotion link to access Optus’s product page and complete the eligible transaction in the same session.
Purchase and start an eligible Optus product and plan during the Promotion Period.
Activate your SIM within 28 days of purchase (for postpaid and prepaid plans).
Maintain an active Optus service for at least 90 days post-activation.
Use the same email address on your Finder account and transacting with Optus.
Provided you meet these conditions and the offer is available on our website, then you qualify. When the offer is no longer available, we will remove it from our website. Hope this helps!
I am a current Optus customer (mobile phone and wireless internet).
I do not have NBN with Optus or any other provider.
If I sign up to Optus NBN am I eligible for the reward?
Thanks
Hi Hayley,
Yes, if you are new as an Optus NBN customer then you will be eligible for the reward. Per T&Cs:
Other eligibility conditions:
Not being a current or recent Optus NBN customer (within the past 30 days) for customers applying for a Optus NBN product
Hope this helps!
Hi can anyone from Optus pls explain to me why I pay $165 a month for internet and fetch on 1 tv pls
Hi Caroline, This is Finder, an independent comparison site, so we can’t answer specific questions about your current Optus account. But there are definitely Internet plans cheaper than $165 a month out there, so it’s worth shopping around to find a better deal.
Hi I am looking to transfer from current NBN 50 provider to an equivalent service but I require email hosting for 4 -10 addresses. Which provider offers this?
Hi Martin,
We had a look at which providers still supply email addresses here: https://www.finder.com.au/news/tpg-ditch-email-2023
Hope this helps.
Can someone reply regarding connection to the NBN.
Hi Greg,
Thanks for leaving a question on Finder.
You need to check first if NBN is available in your area. You can type your address from our NBN Tracker Map. If your area is NBN ready, you may compare NBN plans using our comparison table and our search filter to help narrow down your options.
Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.
Cheers,
Joel