Optus x Finder NBN Rewards

Get a $350 gift card when you sign up to an eligible Optus NBN plan through Finder.

Compare Optus NBN plans

3 of 5 results
Finder Score Internet speed Monthly price Special offer Description Rewards
Optus logo
Finder score
Optus Everyday nbn®
NBN
Month-to-month
No special offer
Finder score
Nbn50
50/18
Mbps
$95
per month
No special offer
Optus Bundle Bonus: Get $15/month off any internet plan for 12 months when you add to your existing eligible Optus Service. T&Cs apply.
ENDS SOON!
$350
$350
VISA CARD REWARD
1
Click here
2
Buy an Optus NBN plan
3
Get card from Finder
Ends by. T&Cs apply.
Go to site More info
Compare product selection
Optus logo
Finder score
Optus Fast nbn®
NBN
Month-to-month
No special offer
Finder score
Nbn100
100/18
Mbps
$99
per month
No special offer
Optus Bundle Bonus: Get $15/month off any internet plan for 12 months when you add to your existing eligible Optus Service. T&Cs apply.
ENDS SOON!
$350
$350
VISA CARD REWARD
1
Click here
2
Buy an Optus NBN plan
3
Get card from Finder
Ends by. T&Cs apply.
Go to site More info
Compare product selection
Optus logo
Finder score
Optus Fast nbn® (NBN 500)
NBN
Month-to-month
No special offer
Finder score
Nbn500
500/43
Mbps
$99
per month
No special offer
Optus Bundle Bonus: Get $15/month off any internet plan for 12 months when you add to your existing eligible Optus Service. T&Cs apply.
ENDS SOON!
$350
$350
VISA CARD REWARD
1
Click here
2
Buy an Optus NBN plan
3
Get card from Finder
Ends by. T&Cs apply.
Go to site More info
Compare product selection
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Showing 3 of 5 results

How the Finder Score helps you find a better broadband plans

We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.

Pros

  • NBN plans come with the option of a 4G back-up modem which is handy in an outage.
  • Reliable NBN speed performance – Optus has historically ranked in the top 4 of the quarterly ACCC Broadband Performance report.
  • Discounts on streaming services with Optus SubHub.

Cons

  • Expensive 5G home wireless modem – total cost is $468, but is free if you stay connected for 36 months.
  • NBN modems are included for $0 but only if you stay connected for 24 months.

Optus internet review

Optus' range of internet plans sit towards the more expensive side of things when it comes to price:

  • Optus' NBN 50 and NBN 100 plans are on the more expensive side compared to other plans on Finder, however, it does run 6-month promotions occasionally which makes it more affordable.
  • While Optus includes the modem for free on its NBN plans, keep in mind that if you don't stay connected for 24 months, you'll need to pay them back for it, which could be quite costly.
  • Optus boasts a range of 4G and 5G home internet plans which are averagely priced, though its speed guarantees on the 5G home internet plans are a nice touch to ensure you're always getting a certain minimum speed on your plan.

The higher pricing for NBN plans could be worth it given Optus ranks consistently towards the top of the ACCC's Broadband Performance Report by providing customers with reliable speeds.

Optus also offers a range of bonus entertainment features such as Optus SubHub and free subscription to Netflix depending on the plan you choose.

Things to watch out for:

  • If you choose to get the Optus Ultra Wi-Fi 6 Modem Gen 2 with one of its NBN plans, Optus will cover the cost of the modem unless you cancel your plan before 24 months are up. If you do, you'll need to pay $12.75 for each month remaining.
  • A 5G home wireless modem costs $468 but it's $0 if you stay connected for 36 months. You'll need to pay $13 for every remaining month in full if you leave.

A bit of background on Optus

Optus is one of the largest telecommunications companies in Australia, providing mobile, telephone, internet, entertainment and business network services.

  • It has more than 10 million customers
  • Its 4G plus network reaches 98.5% of the Australian population, with their 5G network progressively rolling out.
  • Although it suffered a data breach in September 2022, Optus has introduced new security measures for the added safety of its customers, such as multi-factor authentication.
Karli Connors's headshot

"I'm currently on the Optus Plus Everyday nbn plan, which is the ideal package for my household. I never have to worry about running out of data and receiving a massive bill. Plus the discounts you can receive on streaming services are a massive perk. Also, in my opinion, the price is totally reasonable for an unlimited service. Super happy with the service, wouldn't consider switching anytime soon. "

Karli Connors
Finder crew member

What do Australians think of Optus NBN?

  • 3.52/5 overall for Customer Satisfaction - lower than the average of 3.93, and this was the lowest score in the category
  • 3.12/5 for Trust - lower than the average of 4.08, and this was the lowest score in the category
  • 3.58/5 for Customer Service - lower than the average of 3.93, and this was the lowest score in the category

Based on Optus NBN scores in Finder's 2024 & 2025 Customer Satisfaction Awards.

Read a more detailed review on


speedometer icon

Performance

In June 2025, Optus came 3rd (out of 11 providers) in the ACCC Broadband Performance Report. Optus delivered maximum speeds 103% of the time during the busy hours of the day (7pm to 11pm).

As Optus achieves speeds exceeding 100%, this means it consistently delivers the advertised speeds on its plans even during peak hours of the day.

  • Good to know: The maximum speed is the fastest speed achievable for a particular NBN plan. For example, NBN 50 plans max out at 50Mbps.

Since the report's inception in 2021, Optus has consistently ranked in the top 4 providers.

  • Why this matters: The ACCC report measures speeds to help consumers see which NBN providers are providing reliable speeds in line with what they advertise.

customer service icon

Customer service

It's easy to get in touch with the Optus support team. You can contact them by:

  • Calling the customer service line (133 937) between 9am and 6pm, Monday to Friday or between 9am and 5pm on Saturdays
  • Speaking to someone at an Optus retail store
  • Start a live chat on the Optus website
  • Sending a message via "My Account" for 24/7 personal support via the My Optus app or online
  • Sending a message to the Optus Facebook or X (formerly Twitter) accounts

The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, Optus:

  • Had 30.6% of all complaints, which was the second highest of all providers.
  • Saw a 29.5% increase in complaints compared to the previous year.
  • Keep in mind: While this might sound large, Optus is also touted as the second biggest telecommunications company in Australia, so it makes sense for them to have a larger number of complaints. The 2023 report also covered the period of the major data breach, which explains the increase in complaints.

bonus icon

Bonus features

Besides reliable internet speeds, Optus also offers a range of perks alongside its home internet plans.

Streaming bundles and discounts

SubHub is a service that allows you to bundle selected streaming subscriptions and save up to 10% on your total cost if you're an Optus customer.

Add 2 subscriptions to unlock a 5% discount on both or add 3 or more to unlock 10% off across all.

4G backup modem

All Optus NBN plans come with the option to purchase an Optus Ultra Wi-Fi Modem.

If there's a problem with the NBN and your connection drops out, the modem will switch to Optus' 4G network.

This is meant to be a backup solution and speeds are capped to 25Mbps for downloads and 2Mbps for uploads. At these speeds, you can still have 1-2 people streaming in standard definition and browsing the internet and social media.

How to switch to Optus

You can easily sign up to Optus once you've decided on an internet plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.

This applies for both NBN and home wireless plans, as you'll need to be within Optus' coverage area for its home internet plans.

phone

What if I'm moving house?
If you're already an Optus NBN or 4G or 5G home internet customer, you can book a relocation. Optus will ensure that your old service will end on the agreed-upon date and get your new service up and running. It aims to process new connections within 2 business days. There shouldn't be any fees associated with moving your internet service. The only fee that might apply is a new development charge of $300 for NBN if your property is classified as a new development and has never had a service connected.

If you're using mobile broadband, you won't need to make any physical changes to your service, but you will need to let Optus know your new address for emergency service purposes. There are no installation fees for mobile broadband.

Let your old provider know as soon as possible that you're leaving so you meet any notice periods. The last thing you want is to be stung by cancellation fees or end up paying for 2 services at the same time.

You can see our guide for how to switch broadband providers for more information.


Frequently asked questions

Sources

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8 Responses

    Default Gravatar
    himanshuNovember 27, 2025

    I followed the link and the bouncing ball but still waiting for my $350 from past 2 days

      Sarah Megginson's headshotFinder
      SarahDecember 2, 2025Finder

      Hi Himanshu,

      As noted in the T&Cs, if you meet all the eligibility conditions, your reward will be sent you within 90 days of the promotion ending. More info is available here.

    Default Gravatar
    CustomerNovember 26, 2025

    I am going to take up Finders’ offer of $350 Visa Gift Card for signing up Optus Fast nbn® (NBN 500) before 1 Dec 2025.

    I read the fine print and it says this offer is available for “First 220 customers only”.

    How do I find out whether Finders have reached its quota/limit for the offer?

    In other words, I wish to confirm I will definitely get $350 Visa Gift Card BEFORE I sign up Finders’ offer.

    Thank you.

      Mariam Gabaji's headshotFinder
      MariamNovember 27, 2025Finder

      Hello! As long as the offer is still up on our site and you meet the eligibility requirements you will receive the gift card. Hope this helps!

    Default Gravatar
    NakulNovember 16, 2025

    I have signed up for Optus NBN plan. When or how will I receive $350 visa as advertised on your website?

      Sarah Megginson's headshotFinder
      SarahNovember 17, 2025Finder

      Hi Nakul,

      Rewards will be fulfilled within 90 days after your Eligibility Check. You can review the terms and conditions in full here.

    Default Gravatar
    GregoryOctober 24, 2025

    I have recently signed up with optus home broadband when will i receive rewards

      Sarah Megginson's headshotFinder
      SarahOctober 24, 2025Finder

      Hi Gregory,

      You will get an email from Finder when we do the eligibility check for rewards, you can view current timelines and more info in the T&Cs. Hope this helps!

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