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Best Electricity Guide
Who offers the best electricity plan in Australia?
Unfortunately, there is no single best electricity retailer because everyone's power needs are different.
Even if there were, it wouldn't necessarily be available to you, because no provider is available everywhere in Australia.
Instead, we've put together the best providers based on what's important to you, rating them by customer satisfaction and "green" nature and environmental friendliness. We've also included some tips on getting the best deal..
What else can I find on this page?
Best electricity provider (customer satisfaction)
According to the results of the survey, the best performing energy provider is Simply Energy, with 67% of its customers satisfied with its service, followed closely by Red Energy, Alinta, ActewAGL and Energy Australia.
|Provider||Satisfaction levels||State(s) available|
|Simply Energy||67%||VIC, SA, NSW, QLD, WA|
|Red Energy||66%||VIC, NSW, SA, QLD, ACT|
|Alinta||63%||VIC, NSW, SA, QLD|
|Energy Australia||60%||VIC, NSW, SA, QLD, ACT|
|AGL||60%||VIC, NSW, SA, QLD, WA|
Best 'green' electricity provider
We've listed some of the top performers according to the Green Electricity Guide, which gave retailers a green rating out of 10. Powershop and Diamond Energy performed far and away the best in a group where the majority of retailers scored between a 3 and a 6 and three retailers got a score below 3.
|Dodo Power & Gas||4.4|
|Pacific Hydro Retail||4.4|
|Alinta Energy Retail||3.1|
Full score breakdown
|Emissions||Support for decarbonisation||Carbon offsets||Support for local & renewable energy||Fossil fuels policy & investment||Energy efficiency & Demand response / management||Corporate sustainability & Transparency|
|Dodo Power & Gas||5.0||5.0||2.4||4.0||3.6||3.5||7.5|
|Alinta Energy Retail||6.0||0.0||0.0||2.8||2.6||2.5||7.5|
How do I get the best deal?
Getting the best deal involves comparing energy retailers and the plans they offer. So long as you don't live in Tasmania, the Northern Territory, Western Australia or Queensland (excluding the south-east), you will be able to compare prices between different providers and energy plans.
The important features
Here are the most important pricing features you'll need to understand to make that comparison:
- Usage charges. Usage is measured in kilowatt-hours (kWh) and each retailer will have its own rate. This is the single biggest feature to compare between plans, as it will have the largest effect on your power bills.
- Supply charges. This is the amount you pay per day simply for being hooked up to the electricity grid and should line up with the number of days your electrical bill covers.
- Fees. Some plans may leave you owing extra if you're late on a payment or choose to cancel your contract early. Be aware of these fees going in and know whether you're likely to trigger them.
- Guaranteed discounts. These are discounts which you don't have to do anything special to get. However, they'll usually only apply for a certain period of time after signing up with the retailer, so they aren't a forever solution to your power costs.
The less important features
The following pricing features are much less important when comparing plans, either because they're conditional or fairly temporary:
- Estimated price. This is a monthly usage cost based on an average pattern of energy consumption. Obviously, this is only a general guide and will not match your particular energy requirements. Compare actual usage charges instead.
- Conditional discounts/credits. These are, as stated in the name, conditional. That means you will only receive the benefit so long as you meet the conditions, which might not be practical or possible all the time for you or your household. It's better to look for guaranteed discounts that you'll receive no matter what.
- Incentives. Incentives are designed to lure you into switching from your current energy provider to another one. They usually take the form of perks (like movie tickets or Qantas Points) and sign-up credits. Since these are one-off things, you're better off choosing the energy plan that will better suit your needs in the long run, though we discuss some of the better incentives available below.
Best incentive deal (Editors pick)
Kayo / Alinta energy
For sports fans, Alinta Energy is offering a sign-up deal where anyone signing up to its Sports Pack Energy Plan will also get 12 free months of Kayo Basic. Kayo is a subscription streaming service which gives access to streams from Fox Sports, ESPN and beIN SPORTS.
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