Qantas Frequent Flyer Program

Information verified correct on June 27th, 2016

qantas-frequent-flyer-250x200Discover how to earn points to get the most out of the Qantas Frequent Flyer program

If you’re a regular on Qantas flights, joining the Qantas Frequent Flyer program could be a worthwhile way to receive rewards. Like most airline loyalty programs, the Qantas Frequent Flyer program allows you to earn points on flights and other exclusive purchases that can be redeemed for flight rewards, travel perks and merchandise on the Qantas Store. As you’ll earn more points, you’ll advance up the Qantas benefit levels and earn even more benefits as you do.

Joining the Qantas Frequent Flyer program

You can sign up for the Qantas Frequent Flyer program through the Qantas website. The application should only take five to 10 minutes and you’ll be required to provide personal details such as your full name, contact information and details of any other airline frequent flyer programs you belong to.

This is also where you’ll create the 4-digit PIN you’ll need to login to your online account and to identify yourself over the phone, so make sure to take note of the password you choose.

Signing up to the Qantas Frequent Flyer program will come at the cost of a $89.50 joining fee for Australian residents and a NZ$50 fee for New Zealand residents. If you use a Qantas Frequent Flyer credit card, some providers might waive the joining fee when you sign up.
How to sign up to the Qantas Frequent Flyer program for free

Once you’ve completed your application, you’ll receive your Frequent Flyer membership number instantly. You’ll need to quote this number every time you book a flight or want to collect frequent flyer points, so note this down somewhere secure. Qantas will post your membership card and welcome kit to the residential address you provide within a week or so of the application.

Earn points with Qantas

Qantas Frequent Flyer members can earn points in many ways. Discover how you can rack up points in the air and on the ground here:

qantas-flight.-300-2081. Flights with Qantas and partner airlines

You can earn Qantas Frequent Flyer points on all eligible Qantas flights, including low fare flights. Check that your flight is eligible for points before booking. You can also maximise how many points you earn by choosing for flexible Economy fares or booking Premium Economy, Business or First Class seats. If you’re flying with Jetstar, you can earn points when selecting a Starter Plus, Starter Max or Business Max fare bundle. You can also earn points on all eligible domestic Jetstar New Zealand domestic fares.

The perks of being a Qantas Frequent Flyer goes beyond just Qantas, allowing you to earn Qantas Points on every eligible flight with Qantas, Jetstar and over 35 partner airlines.

AirlineAirline codeOneworld AllianceEarn Qantas PointsEarn Status CreditsClassic flight rewardsPoints Plus Pay - Flights
QantasQFYYYYY
JetstarJQ, 3K, GK, BL-YYYY
EmiratesEK-Y-YY
American AirlinesAAYYYYY
British AirwaysBAYYYYY
AirBerlinAB, HGYYYY-
Cathay PacificCXYYYY-
DragonAirKAYYYY-
FinnairAYYYYYY
IberiaIB, I2YYYYY
Japan AirlinesJL,JO,JC,NUYYYYY
Malaysia AirlinesMHYYYY-
LanLA, LU, LP, XL, 4M, 4CYYYYY
Royal JordanianRJYYYY-
S7 AirlinesS7YYYY-
Aer LingusEI-Y-Y-
Air NiuginiPX-Y-YY
AirnorthTL-Y-YY
Fiji AirwaysFJ-YYYY
Air VanuatuNFYY-YY
Alaska AirlinesAS-Y-YY
AlitaliaAZ-Y-Y-
TAM Linas AereasJJYYYY-
China EasternMU-Y-YY
Ell AlLY-Y-Y-
Jet Airways9W-Y-Y-
SriLankan AirlinesULYYYY-
Qatar AirwaysQRYYYY-

Qantas Air alliances
Minimum points guarantee

To ensure members are rewarded adequately, Qantas award members with a Minimum Points Guarantee on every Qantas, Jetstar and American Airlines. To see the minimum number of points you can earn, see the tables below:

Qantas Frequent Flyer CategoryMinimum Points Guarantee
Discount Economy, Economy800 Points
Flexible Economy, Premium Economy, Flexible Premium Economy1,200 Points
Business, Flexible Business, First1,400 Points
Qantas Frequent Flyer CategoryMinimum Points Guarantee
Discount Economy400 Points
Economy800 Points
Flexible Economy1,200 Points
Qantas Frequent Flyer CategoryMinimum Points Guarantee
All500 Points

2. Cards and banking

Many Australian credit card providers offer cardholders the opportunity to earn Qantas Frequent Flyer points on purchases.

Credit Cards

There are two main ways you can earn points through a credit card:

  1. Direct earn credit cards. These credit cards are generally connected to one frequent flyer program and automatically debits your points into your account under that program. A Qantas or Velocity-linked credit card is an example of a direct earn credit card.
Rates last updated June 27th, 2016
Bonus Points Rewards Points per $ spent (VISA/MC) Rewards Points per $ spent (AMEX) Purchase rate (p.a.) Balance transfer rate (p.a.) Annual fee
ANZ Frequent Flyer Black
ANZ Frequent Flyer Black
75,000 bonus points 0.75 1.5 19.99% p.a. $425 p.a. Go to site More info
HSBC Platinum Qantas Credit Card
HSBC Platinum Qantas Credit Card
40,000 bonus points 1 0 19.99% p.a. 0% p.a. for 6 months $199 p.a. Go to site More info
NAB Qantas Rewards Premium Card
NAB Qantas Rewards Premium Card
20,000 bonus points 0.5 1.5 0% p.a. for 15 months (reverts to 19.99% p.a.) 0% p.a. for 15 months with a one off 2% balance transfer fee $250 p.a. Go to site More info
American Express Qantas Ultimate Card
American Express Qantas Ultimate Card
50,000 bonus points 0 1 20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $450 p.a. Go to site More info
American Express Qantas Premium Card
American Express Qantas Premium Card
30,000 bonus points 0 1 20.74% p.a. $249 p.a. Go to site More info
Bankwest Qantas Platinum MasterCard
Bankwest Qantas Platinum MasterCard
8,000 bonus points 0.5 0 20.49% p.a. 2.99% p.a. for 9 months $160 p.a. Go to site More info
American Express Qantas Discovery Card
American Express Qantas Discovery Card
7,500 bonus points 0 1 20.74% p.a. 0% p.a. for 12 months with 1% balance transfer fee $0 p.a. Go to site More info
Citi Qantas Signature Credit Card
Citi Qantas Signature Credit Card
70,000 bonus points 1 0 20.99% p.a. 0% p.a. for 6 months $99 p.a. annual fee for the first year ($395 p.a. thereafter) Go to site More info
NAB Qantas Rewards Card
NAB Qantas Rewards Card
10,000 bonus points 0.5 1 0% p.a. for 15 months (reverts to 19.99% p.a.) 0% p.a. for 15 months with a one off 2% balance transfer fee $95 p.a. Go to site More info
ANZ Frequent Flyer Platinum
ANZ Frequent Flyer Platinum
50,000 bonus points 0.5 1.5 19.99% p.a. $295 p.a. Go to site More info
Bankwest Qantas MasterCard
Bankwest Qantas MasterCard
2,000 bonus points 0.5 0 20.49% p.a. 2.99% p.a. for 9 months $100 p.a. Go to site More info
American Express David Jones - Qantas Rewards
American Express David Jones - Qantas Rewards
22,500 bonus points 0 0.75 20.74% p.a. $99 p.a. Go to site More info

Learn more about credit cards that earn Qantas Points

  1. Indirect earn credit cards. Indirect cards come with its own independent rewards program. You can usually then transfer your rewards points to the available partnered frequent flyer programs.

If you’re a loyal customer to an airline, a direct earn credit card could be right for you. If you’d prefer your points to have more flexibility, an indirect card could be a better choice.

Travel card Qantas Cash

If you have a Qantas Card, flip it over and you’ll find a MasterCard logo on the back. This is the Qantas Cash side of your card which allows you to earn points for transactions in Australia and overseas. A prepaid card, all you need to do is activate the Qantas cash, load it with funds and you’ll earn Qantas Points on all eligible purchases.

Rates last updated June 27th, 2016
Available Currencies ATM Withdrawal Fee Reload Fee Initial Load Fee
Qantas Card with Qantas Cash
Qantas Card with Qantas Cash
AUD, AED, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD AUD 1.95, CAD 2.00, EUR 1.50, GBP 1.25, HKD 15.00, JPY 160, NZD 2.50, SGD 2.50, USD 1.95, THB 70.00, AED 6.50 $0 $0 More
  • How many points can I earn? You’ll earn 1 point for every $2 you spend on eligible purchases in Australian Dollars and 1 point for every $3 you spend on purchases in a foreign currency.
  • Where can I use the card? Once you’ve loaded funds on the card, you can move your funds between 11 different currency wallets (including Australian Dollars). So while you can use the card and earn points wherever MasterCard is accepted, you’ll be able to avoid currency conversion fees in the countries that accept the currencies supported on your card.

Compare the features and costs of a Qantas Cash card

3. Shopping Online

Whether you’re shopping online or in-store for groceries, clothes, cosmetics or homewares, you can earn frequent flyer points on many purchases. Here are some of the different ways you rack up Qantas points while filling up your shopping cart:

Qantas’ Online Mall lets you earn Qantas Points when shopping online for everything from music, books, high-end fashion to homewares and more. Some of the big brands you can earn points with include:

Earning points on the Qantas Online MallQantas Points per $1 spent
David Jones5 Points
eBay1 Point
Net-a-Porter4 Points
The Iconic5 Points
Apple Store2 Points
Appliances Online2 Points
ASOS3 Points
Bloomingdale’s AU4 Points
Bobbi Brown4 Points
Bonds4 Points
Booktopia4 Points
David Jones5 Points

If you’re looking to a buy gift for someone, you may as well earn points along the way. These are some of the bigger brands gift card you can earn points on:

Gift cardsQantas Points per $1 spent
David Jones2 Points
iTunes2 Points
JB HiFi2 Points
Myer2 Points
Priceline2 Points

Qantas boasts a number of other shopping partners that can help you expand your points balance. Some of the brands you can look shop with include:

Other partnersQantas Points per $1 spent
isubscribe4 Points
Frequent Flowers5 Points
In Sky Shopping1 Point
Fresh1 Point
Vendome3 Points

 4. Cars and hotels

Make your travel dollar go further and earn points on car rentals and hotel accommodation.

BookingQantas Points per $1 spentConditions and description
Car rental4 PointsWhen you book car rentals with Avis and Budget. Learn how to earn Qantas Points on car rentals.
Taxis1 PointsIf you book your taxi via the GoCatch app and the fare is beyond the minimum of $10. Learn more about earning points through GoCatch.
Hotels3 PointsOver 100,000 hotels in over 50,000 cities. Plus, you can earn Qantas Points when you book with on of Qantas’ 14,000 Frequent Flyer partner hotels.
Chauffeured limousine transfers3 PointsAvailable to Qantas Valet customers, you can organise Qantas Chauffeur to wait for you when you land at your destination and return you to the airport for your flight home.
Qantas Valet3 PointsAvoid the stress of airport parking and earn points with Valet parking. You can earn up to 3 Qantas Points per $1 spent on Valet parking.

5. Food and wine

Turn your Pinots into points on your next meal out.

Earn Points withQantas PointsConditions and description
Qantas epiQure3 Points per $1 spentSign up to Qantas epiQure to earn points while enjoying inflight premium wines delivered to your door. If you upgrade to the Premium membership, you can earn up to 3 Points on every dollar spent on wine and events.
Qantas restaurants100 Points per mealEarn a minimum of 100 Points per meal at over 2,000 restaurants throughout Australia. Visit the Qantas website to browse where you can earn points for your next feed.

6. Phone and web

Qantas Frequent Flyers can now earn Qantas Points or Acquire Points across three Vodafone 24 month Qantas Red plans or Qantas Red Business plans. You can earn up to 8,000 Qantas Points when you sign up, though how much you'll earn will depend on the plan you choose.

Vodafone plan typeQantas Points earned
$80 per month4,000 points
$100 per month5,000 points
$130 per month7,500 points

If you apply online rather than in-store, you can also stand to double your points. Customers who sign up online will earn:

Vodafone plan typeQantas Points earned
$80 per month8,000 points
$100 per month10,000 points
$130 per month15,000 points

7. Movies

Consider yourself a movie buff? You can earn 2 Qantas Points for every $1 you spend on movie vouchers. You can use the vouchers with the following partners:

Cinema partnersQantas Points per $1 spentPrices
Event Cinemas, BCC Cinemas, Greater Union, Village Cinemas2 PointsAdult vouchers from $14-$15
Child vouchers from $13
Hoyts2 PointsAdult vouchers from $14-$15
Child vouchers from $10
National Cinema Network2 PointsAdult vouchers from $7.50-$15
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How you can use your points

1. Claim your Qantas Points for some flight benefits

  • Classic Flight Rewards. If you want to use your points for flights, look at the Classic Flight Rewards to book flights. You can estimate how many points you’ll need for a flight with the Qantas Points calculator.
  • Points Plus Pay. If you don’t have enough points to fund your Classic Flight Reward, you can use cash with "Points Plus Pay" to make up the difference.
  • Classic Upgrade Rewards. If you want a taste of luxury, use your points for Classic Upgrade Rewards to upgrade to Premium Economy, Business or First Class. You can use the "Classic Upgrade Reward Calculator" on the Qantas website to determine how many points you’ll need.
  • Bid Now Upgrades. Available by invitation only and for selected Qantas flights, you have the option to bid your points (or a combination of cash and points) to upgrade your flight.

2. Unlimited access to the Qantas Club

If you want unlimited access to the largest lounge network of any Australian airline, complimentary guest visit each time you travel, departure upgrades and additional baggage allowance, you might like to use your Qantas Points to fund your Qantas Club membership.

Here’s how many points you’ll need to sign up or renew your membership to the Qantas Club.

TypeDurationMembershipRenewal
Individual1 year140,000 points75,000 points
2 year215,000 points150,000 points
4 year340,000 points275,000 points
Partner 1 year85,000 points50,000 points
2 year120,000 points85,000 points
4 year185,000 points150,000 points
Guest card1 year50,000 pointsN/A

Whether you’re looking for the latest gadgets, beauty and fashion, homewares or travel and luggage, you can use your Qantas Points to redeem from over 3,000 products. You can also use Points Plus Pay if you’re short on Points.

3. Hotels

You can use your Qantas Points to redeem over 100,000 accommodation options worldwide. Plus, Frequent Flyer customers can also take advantage of exclusive member offers and discounts.

4. Car rentals

Redeem your Qantas Rewards for car rental vouchers with Avis, Budget, Hertz and Thrifty. Make bookings via the Qantas website or quote your Frequent Flyer number at the time of booking to use your points to redeem the voucher.

5. Travel insurance

Use your points to cut back on travel costs and pick up some peace of mind with your Qantas Points. Qantas allows cardholders to redeem their points for travel insurance with QBE Insurance. You can make your booking to claim the insurance via the Qantas website.

6. Auto Rewards

Get automatic perks every month when you sign up for Auto Rewards. This service delivers a Woolworths WISH eGift Card to your inbox every three months. All you need to do is print it off or download it on your phone to redeem your discount at participating Woolworths group stores or online.

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Qantas Frequent Flyer membership levels

As you earn more points, you’ll pick up "Status Credits" which can help you move up the Frequent Flyer membership levels. It’s important to note that Status Credits are different to Qantas Points, so you can’t redeem them for any rewards. Here are some of the perks you can pick up with different membership levels:

Silver: Enjoy privileges such as a priority telephone service, complimentary and preferential seat selection as well as priority check-in for domestic and international flights. Members will also get one complimentary invitation to the Qantas Club (which includes a one-visit complimentary Qantas Lounge pass) and a 50% bonus on points earned.

Gold: Access an exclusive telephone service, complimentary seat selection with preferential seating as well as priority check-in domestically and internationally. You’ll get priority baggage, check-in and boarding as well as extra checked baggage allowance. You’ll receive complimentary membership of the Qantas Club and domestic and international lounge access. You’ll also receive 75% more Qantas Points.

Platinum: Much-like the Silver and Gold, Platinum members can enjoy priority telephone, seating and check-in services. You’ll also receive complimentary membership to the Qantas Club, international upgrades and First Lounge and Business Lounge access. You also receive 100% more Qantas Points.

Platinum One: Access Platinum benefits plus a personal team dedicated to you 24/7 when you fly. You can also enjoy exclusive access to extra Qantas Classic Awards seats and you can avoid most fees when booking an Award flight. You’ll also receive 100% more Qantas Points and complimentary Platinum membership for your partner.

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Mistakes to avoid

  • Expired points. Qantas Points will expire if your account is inactive (for example, if you don’t redeem or earn any points) over a period of 18 months. Once your points have expired, you can’t get them back.
  • Forgetting to quote your Frequent Flyer number. Make sure to quote your Frequent Flyer number at the time of booking (whether its flights, car rentals or accommodation, for example) to collect your points.
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Managing your Qantas Frequent Flyer account

There are a few easy ways you can manage your Qantas Frequent Flyer account:

  • Qantas Frequent Flyer online account. You can log into your Frequent Flyer account using your Membership number, last name and four-digit PIN through the Qantas Frequent Flyer website. Here you can update your account information, manage your Frequent Flyer points, check your Points balance and redeem rewards.
  • Qantas Points app. This app is a free and easy way to keep track of your Qantas balance on-the-go. You can also use the app to book flights, redeem rewards and browse different ways you can earn points. Download the app from iTunes or Google Play.
  • Customer service. If you’re unable to access your online account, you can contact the Qantas Frequent Flyer customer service team on 13 11 31.
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163 Responses to Qantas Frequent Flyer Program

  1. Default Gravatar
    Magriet | June 24, 2016

    We flew Qantas if February but only joined Qantas frequent flyer program now – will we be able to add those flights to our frequent flyer number?

    • Staff
      May | June 24, 2016

      Hi Magriet,

      Thanks for your question.

      Unfortunately, you can only earn Qantas points on eligible flights taken after your enrolment date and up to 30 days prior to that date. So for those points on flights taken in February may no longer be valid to be credited to your Qantas frequent flyer account.

      Cheers,
      May

  2. Default Gravatar
    Ann | April 30, 2016

    How many frequent flyers do you receive for a return trip Townsville to London.
    Also how many points do you need to upgrade to premium economy or business class Rome to Townsville.
    Thanks

    • Staff
      Sally | May 2, 2016

      Hi Ann,

      Thanks for your question.

      If you took an Economy return flight from Townsville to London (Heathrow), you’d need 120,000 Qantas Points.

      Unfortunately, the Qantas calculator is showing that you can only upgrade flights from Townsville to domestic locations. You might need to contact Qantas directly to confirm whether you can use your points to update existing flights.

      Cheers,

      Sally

  3. Default Gravatar
    Chris | April 21, 2016

    Last year I purchased a item via Qantas online mall (headphones from David Jones) and also booked/stayed in a O/S hotel. Both for these transactions happened because of Qantas advertising promotions that advertised 5 points per dollar spent. The $ value in points have never been added to my statement. For the last 8 months I have tried to get this issue resolved via post, email but it never hear back!

    • Staff
      Sally | April 22, 2016

      Hi Chris,

      Thanks for your question and we’re sorry to hear about the inconvenience you’re experiencing.

      However, it’d be best if you contacted Qantas directly to resolve the issue. You can contact the customer service frequent flyer team on 13 13 13.

      I’m sorry we couldn’t be of more assistance.

      Cheers,

      Sally

  4. Default Gravatar
    ben | April 20, 2016

    Can I transfer Virgin Velocity Australia points to Qantas frequent flyer?

    • Staff
      Anndy | April 20, 2016

      Hi Ben,

      Thanks for your question.

      Unfortunately, you can’t transfer your Velocity frequent flyer points to Qantas, but you can redeem your points for flights, upgrades and other rewards.

      I hope this answers your question.

      Cheers,
      Anndy

  5. Default Gravatar
    LOUIE | April 18, 2016

    How many point you need from Sydney to Cairns to upgrade from Economy to business return and one way? Thank you

    • Staff
      Sally | April 19, 2016

      Hi Louie,

      Thanks for your question.

      According to the Classic Upgrade Rewards calculator, you’ll need at least 26,000 Qantas Points to travel 1,201-2,400 miles. The Sydney to Cairns route is 1,225 miles.

      I hope this has helped.

      Cheers,

      Sally

  6. Default Gravatar
    David | March 29, 2016

    I want to claim points for multiple trips to and from PNG on Air Niu. How can I do that?

    • Staff
      Sally | March 30, 2016

      Hi David,

      Thanks for your question.

      You can claim Qantas Points from your Air Niugini flights by requesting to claim missing points. You can do this via your online Qantas Frequent Flyer account.

      You’ll just need your boarding pass information (including your flight number, ticket number and name) to complete the request.

      I’ve emailed you some more information about how you can claim ‘missing points’ for your flight for your convenience.

      I hope this has helped.

      Cheers,

      Sally

  7. Default Gravatar
    Betty | March 14, 2016

    How many f/f points to upgrade from ecm to business class from Melbourne to Perth?

    • Staff
      Sally | March 15, 2016

      Hi Betty,

      Thanks for your question.

      How many points you’ll need will depend on the class of your economy seat (e.g. Classic Flight Reward Economy, Discount Economy and Flexible Economy).

      If you have a Class Flight Reward Economy seat, you’ll need 26,000 points to upgrade. If you have Discount Economy you’ll need 20,000 points and Flexible Economy will need 10,000 points to upgrade to business.

      For future reference, you can use the classic upgrade reward calculator available on the Qantas website to calculate how many points you’ll need for upgrades.

      I hope this has helped.

      Cheers,

      Sally

  8. Default Gravatar
    Ann | February 28, 2016

    Hi. I applied for qantas frequent flyer points for flying Cathay Pacific (april/ may 2015) which is an allied airline to Qantas but was declined. I am wondering if this was correct or maybe i did something wrongly. I have the details and can email as i couldn’t find anywhere to attach the details. Thanks Ann

    • Staff
      Sally | February 29, 2016

      Hi Ann,

      Thanks for your question.

      Yes, Qantas and Cathay Pacific are partnered airlines.

      However, you can usually only redeem missing points (points from previous flights) within six months of the transaction. So if you took the flight in April and May, you most likely can no longer redeem the points.

      I hope this has helped.

      Cheers,

      Sally

    • Default Gravatar
      | February 29, 2016

      Thanks Sally

  9. Default Gravatar
    Denise | February 13, 2016

    I have flown with qantas twice in the past month, if I join frequent flyers can I get the points added to my new account? Thanks

    • Staff
      Sally | February 15, 2016

      Hi Denise,

      Thanks for your question.

      Hi Leena,

      Thank you for your question.

      You can claim any missing points on the Qantas Frequent Flyer website under ‘Claim Missing Points’ and signing into your Qantas Frequent Flyer account.

      However, you can only claim retrospective points within six months of your flight. You’ll also need to have all of the relevant details, such as your boarding passes, handy to complete the request.

      I hope this has helped.

      Cheers,

      Sally

  10. Default Gravatar
    Chris | February 4, 2016

    Hi, If I book a flight with Qantas and I want to upgrade to Business with my points, is there anyway to guarantee I get it or do they just decide based on availability?

    • Staff
      Sally | February 8, 2016

      Hi Chris,

      Thanks for your question.

      Whether you can upgrade your flight to Business generally depends on the availability. Your best bet would be to upgrade your flight as soon as possible after you’ve booked your flight.

      I hope this has helped.

      Cheers,

      Sally

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