How pet insurance works
When Emma adopted Max, a two-year-old labrador, she immediately purchased comprehensive accident and illness pet insurance, with a $100 excess. Six months later, Max fell ill and Emma rushed him to the vet, where they found a tumour on his kidney.
The vet told Emma that Max would require surgery to remove the tumour, which would cost $2,500. Emma contacted her pet insurer, who confirmed they would cover the operation.
Emma paid for the operation, then lodged a claim with her pet insurer. The insurance company reimbursed Emma $2,400 - the full cost of the operation, minus her excess. Max made a full recovery and Emma was only $100 out of pocket, thanks to her pet insurance.
This case study is fictional and has been included to help demonstrate what pet insurance is and how it works.

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