Petmed Pet Insurance

Pet insurance can give you financial protection and peace of mind if your beloved companion is injured or ill. Petmed offers flexible policies with varying excess levels and three annual benefit limits. The company also has policies aimed specifically at young pets and old pets. These options, and the ability to make claims online, make Petmed's pet insurance policies worth looking into.

What policies does Petmed offer?

Young Pets Cover

Available to dogs and cats between eight weeks and nine years of age, Petmed Young Pets Cover provides cover for your choice of either 65% or 80% of eligible vet bills when your pet is sick or injured. You also have the flexibility to choose from three annual benefit limits, $5,000, $12,000 or $18,000, to suit your cover needs and budget. The policy includes cover for illness, accidental injury, hereditary conditions, cancer, skin conditions, ear and eye conditions, gastrointestinal problems and more. You also have the flexibility to choose an excess of $0 or $99.

Seniors Cover

Seniors Cover offers protection against vet bills for pets nine years of age and over. There is no upper age limit to the policy, which covers 65% of vet bills for all the same conditions as Young Pets Cover. Once again, you receive a choice of annual benefit limits ($5,000, $10,000 or $15,000) and excesses ($99 or $199) so that you can tailor a policy to suit your needs.

What isn’t covered?

Your Petmed pet insurance claim will not be paid in the following situations:

How to file a claim with Petmed

There are two ways to submit a claim under your Petmed pet insurance policy:

• Online. You can fill out and submit a claim form via Petmed’s online Pet Portal. You will also need to upload copies of the itemised invoice and the consultation note from your pet’s vet visit.
• By post. You can download a claim form from the Petmed website or phone the insurer to have them mail a form to you. Once you and your vet have completed and signed the form, you can post it back to Petmed.

All claims must be submitted and received within 90 days of the treatment being provided.

Why choose Petmed?

There are several reasons why you should consider choosing Petmed pet insurance for your dog or cat, including the following:

Frequently asked questions about Petmed pet insurance

• What company underwrites Petmed’s pet insurance plans?

  Petmed’s policies are underwritten by The Hollard Insurance Company.

• How old does my pet need to be to qualify for cover from Petmed?

  You can take out Young Pets Cover for dogs and cats aged between eight weeks and nine years. Seniors Cover is available to pets over nine years of age and has no upper age limit.

• Does Petmed offer any plans that cover accidental injury only?

  No, all Petmed plans cover both illness and accidental injury.

• Can I get my pet treated by my own vet?

  Yes, you are free to choose any vet who is licensed to practise in Australia.

• Is there a cooling-off period?

  Yes, a 21-day cooling-off period applies. As long as you have not made a claim, you can cancel your policy within the first 21 days of taking out cover and receive a 100% refund.

• Are there any waiting periods that need to be served before cover begins?

  Yes, a 30-day waiting period applies to illness claims. A six-month waiting period also applies to cruciate ligament conditions, but this may be waived if your vet completes and signs a Cruciate Ligament Exam Form.

• Are there any breeds that aren’t covered?

  No. Petmed pet insurance is available for every breed of dog or cat.

• How are Petmed claims paid?

  Claims are paid by cheque or by direct deposit into your nominated bank account.