This process can vary depending on who your mobile provider is, but the main steps will more or less remain the same.
Both new and old account holders will need sufficient ID to get the process underway. We break down exactly what you need in the section below. Keep both the account number and mobile number for your plan on hand.
Some providers, like Telstra, will require you to fill out a change of ownership form that can be submitted online or in-store. Others, including Optus and Vodafone, require you to lodge your request via telephone.
Complete any necessary forms with the appropriate details and lodge them with your provider. You will be notified once the ownership transfer is complete.
Identification requirements will vary between providers but typically you'll need:
Time frames will vary between providers and the complexity of your application.
To give you an idea, it can take Telstra and Optus up to 10 business days to transfer ownership. That is if there aren't any issues with the application.
After transferring the mobile number to your name, you can easily switch providers to get yourself on a better phone plan (or network) if you wish.
Read our guide to porting your number to get started.
Take control of your new account and see if you can find a better deal in our mobile plan comparison table below.
Get up to 65% off on SIM only plans and $500 off on popular phones.
Read more…
Alternatives for disgruntled Optus customers.
Read more…
Get double the data for the same price.
Read more…
Roam if you want to - on your flight overseas.
Read more…
Spend no more than $30 for 6 months on your mobile plan.
Read more…
Save money on an iPhone 15 plan with Telstra's trade-in offer.Â
Read more…Each month, we pick the best prepaid plans for 5 different categories to help you find the right mobile plan.
You could save money with these 365-day and other long expiry prepaid plans, especially if you don't need to use lots of data.
Our experts have crunched the numbers to help you find the best mobile phone plan in Australia.
Looking for a great phone plan from a provider that uses the Optus network? There's something available no matter what you're looking for.
You can expect faster speeds on the 4G network and even faster with 5G.
Calling overseas can be costly if you don't have the right plan. Here's how to pick out the best plans to meet your international calling needs.
From budget-conscious to international students, these mobile plans offer something for every type of student.
We’ve narrowed down the options to help you find the best no-nonsense mobile plan for your needs.
Getting a phone for your children is an important decision to make, so here are the things to consider when choosing a mobile plan for your kids.
Everything you need to know about Optus' My Plan Plus contract plans.
Grab the latest in the Apple iPhone lineup today.
Save money with these top no-contract deals.
Avoid bill shock and control your spending with the best value offers.
Never get charged for going over the limit again.
I understand the information supplied about porting my phone number however how do I keep my current email address when the internet is bundled up with our phones through Telstra
Hi Marilyn,
If you moved your phone from Telstra but kept your internet with them, you would still be able to keep your Telstra email address.
If, however, you were leaving Telstra entirely and no longer had a phone, internet or any service with them, you can keep your Telstra email address free for the first 12 months after you leave if you let them know you want to keep it. If you wanted to keep your Telstra email address after those first 12 months, it costs $79 a year.
You can find more info here: https://www.telstra.com.au/content/dam/tcom/personal/help/pdf/cis-personal/broadband/personal-critical-information-summary-paid-email.pdf
Hope this helps.