How to change ownership of your mobile number

As long as you have consent and sufficient proof of identity, the rest is easy.

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You'll need to submit a change of ownership request for your mobile number if your current account isn't under your name.

This could be because you were under-age when you got your first mobile number, and have been bunched under your parent's account. Whatever the reason, there's just 3 simple steps to go through.

What do you need to do?

This process can vary depending on who your mobile provider is, but the main steps will more or less remain the same.

1. Gather ID from both people

Both new and old account holders will need sufficient ID to get the process underway. We break down exactly what you need in the section below. Keep both the account number and mobile number for your plan on hand.

2. Get the right form

Some providers, like Telstra, will require you to fill out a change of ownership form that can be submitted online or in-store. Others, including Optus and Vodafone, require you to lodge your request via telephone.

3. Fill out the paperwork

Complete any necessary forms with the appropriate details and lodge them with your provider. You will be notified once the ownership transfer is complete.

  • Good to know: The process will work the same if you want to transfer your number to someone else. Just ask them to initiate the process.

What ID do I need to change ownership?

Identification requirements will vary between providers but typically you'll need:

  • A primary ID such as an Australian driver's license or an Australian passport.
  • A secondary ID which can include either of the above or your Medicare card, Defence Force ID or similar.

How long does change of ownership take?

Time frames will vary between providers and the complexity of your application.

To give you an idea, it can take Telstra and Optus up to 10 business days to transfer ownership. That is if there aren't any issues with the application.

How do you port a phone number?

After transferring the mobile number to your name, you can easily switch providers to get yourself on a better phone plan (or network) if you wish.

Read our guide to porting your number to get started.

Compare mobile plans and switch today

Take control of your new account and see if you can find a better deal in our mobile plan comparison table below.

Name Product Features Data Price
Exclusive
-50%
  • $17.50/mth for the first 3 months, then $35/mth. Use code FINDER50. New customers only. T&Cs apply. Ends 31 January 2022
  • Unlimited standard national calls & texts
Unlimited data
Speeds limited to 20Mbps
$17.50
per month
Exclusive
Unlimited data
Speeds up to 20Mbps

-50%
$17.50
per month
Go to site
View details
Exclusive
  • 120GB for $28/mth for the first 6 months, then 100GB for $45/mth. T&Cs apply. Ends 01.02.2022, 1pm AEDT
  • Unlimited standard national calls & texts
120GB
Data
$0.23 per GB
$28
per month
Exclusive
120GB
Data

$0.23/GB
$28
per month
Go to site
View details
-50%
  • $10/mth for the 1st 2 months, then $20/mth. T&Cs apply. Ends 31 January 2022
  • Unlimited standard national calls & texts
20GB
Data
$1.00 per GB
$20
per month
20GB
Data

$1.00/GB
-50%
$20
per month
Go to site
View details
-50%
  • $15/mth for the first 6 months, then $29.99/mth. T&Cs apply.
  • Unlimited standard national calls & texts
40GB
Data
$0.38 per GB
$15
per month
40GB
Data

$0.38/GB
-50%
$15
per month
Go to site
View details
Finder Award
  • $10 for 70GB for the first renewal, then 30GB for $30. T&Cs apply. Ends 31 January 2022
  • Unlimited standard national calls & texts
30GB
Data
$1.00 per GB
$30
per 28 days expiry
30GB
Data

$1.00/GB
$30
per 28 days expiry
Go to site
View details
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Compare up to 4 providers


Change of mobile ownership: A summary

  • Changing ownership of a mobile number requires consent from both the current account holder and the person taking ownership.
  • Both parties need to provide sufficient proof of identity.
  • You can initiate the change of ownership online, in-store or over the phone.

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