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I don’t seem to find my
Singapore Airline membership number.
My home address is XXXXXXX
I’ll be flying Singapore Airline again on 26th instant First Class to Singapore and return to Sydney. If I am not a member now how quickly can I join please?
Hi Jack,
Thanks for your question.
You can retrieve your membership number by filling in a form on the Singapore Airline website. Simply head over to the website and navigate to ‘Retrieve Krisflyer Membership number’, all you need to provide if your name, date of birth and registered email address.
If you don’t remember the email you registered with you can sign up to be a frequent flyer easily on the Singapore Airline website.
I hope this has helped.
Thanks,
Elizabeth
Hi,
I am about to book a flight for myself and 4 other family members. I just saw your response to Arun, am I right in saying I will only earn reward points for my flight and not for the other ones that I book?
I haven’t joined a program as yet and must confess to being a little overwhelmed by it all so your help is appreciated.
Hi Carl,
Thanks for your question.
That’s correct, you aren’t able to add your membership number to claim for your family members’ flights. You can take a look through the other frequent flyer programs available on the left-hand side of this page if you’re interested in a program that lets you claim points for several people in a single account. You also have the option of creating Krisflyer memberships for your family members to make sure you earn the points.
I hope this has helped.
Thanks,
Elizabeth
lost membership card and cannot remember number can you help?
Hi Ross,
Thanks for your question.
You can retrieve your membership number on the Singapore Airline website. Just navigate to ‘retrieve Krisflyer membership number’ and all you need is your full name, date of birth and registered email address.
I hope this will help.
Thanks,
Elizabeth
I have KrisFlyer points can I transfer them to Virgin Australia?
Or purchase a virgin australia domestic ticket using these points, if so how do I do it.
thank you
Dianne
Hi Dianne,
Thanks for your question.
You can link your Virgin Velocity and Krisflyer accounts online and transfer points through your online account, with 1.35 Krisflyer points buying you one Velocity point. You can also redeem Krisflyer points for a seat with Virgin Australia. To do so call KrisFlyer Membership Services or fill in a reservation request form and fax it over to them.
I hope this has helped.
Thanks,
Elizabeth
I am booking flights for my wife and 4 year daughter, can I use my membership number for their tickets as well? The tickets are booked separate on the same itinerary.
Hi Arun,
Thanks for your question.
Unfortunately, you’re unable to earn Miles for your family members’ flights.
I hope this has helped.
Thanks,
Elizabeth
Thank you for the quick response. Just one more question, my spouse and child has registered for membership number today. Can they update their respective membership number for a previous travel happened in September 2014 (7months now)?
If then whats the process?
Hi Arun,
Members are able to retroactively claim Miles for past flights on the Singapore Airlines website, but no more than six months can have elapsed since the flight. As it’s been longer than this, you won’t be able to claim.
Thanks,
Elizabeth
I have tried to add my 4 year daughters membership no in her travel ticket, via manage booking…
I am getting the following error
??kf number.invalid.pax details 1??? 1 ???kfnumber.invalid.pax details2???
rest all good now… Why I am not able to update the KrisFlyer Membership number?
Hi Arun,
I’m unsure what this error is referring to, you’ll need to follow this up with Singapore Airlines directly. You can contact their Australian office on 13 10 11.
Thanks,
Elizabeth